Why Choose AVOXI Partner Training?
The AVOXI Resellers Training Program is designed to empower our registered partners with the knowledge and tools required to grow their business through increased sales and superior customer service. Our technical training team has helped develop a world-class program that is suited to partners of any size and provides the skill required to increase efficiency and meet customers demands.
Effective training ensures that your employees have the tools and knowledge to work more efficiently and productively.
Properly trained employees perform better; and better performance offers employees more opportunities to qualify for promotions, raises, and other key incentives that reduce turnover.
Establish best practices for onboarding your customers by gaining a clear understanding of AVOXI's products and how to work in the portal.
AVOXI offers two comprehensive sessions covering critical information about setting up your customers and details about AVOXI's products to ensure your team is ready to support your customer engagements. Participation in training requires a signed resellers agreement with AVOXI.
Register using the form.
Portal and Product Training Sessions
Offered in AVOXI's Johannesburg offices, each session lasts 1/2 day: 9 am until 12:30 pm.
- 2nd Wednesday and Thursday of each month
Portal Training covers:
- How to read XDRs
- How to load DIDs
- How to load extensions
- How to add pin codes
- Loading subscriptions
- Setting up call forwarding / repoints
- Creating hunt groups
- Basic IVR
- Call Barring
- Standard monthly reports
Product Training covers:
- How to connect clients to AVOXI via our Products
- Porting – How does it work and what is the porting process
- International Local and Toll Free Numbers – How it works
- SA Local numbers – Geographic and non-Geographic, Vanity Numbers
- Advantages of IPC accounts
- Advantages of Cloud PBX
- Advantages of Call Back Solution
- Advantages of Conferencing
- Advantages of Vibe Technologies
- Advantages of Smart Queue –Video Overview / Live Demo
In addition to the training program, see the partner portal for videos, brochures, and documentation. If you need assistance with your login credentials, contact us at firstname.lastname@example.org or call +27 87 195 4000 (South Africa) or +2711 4616300 for login credentials that you need to gain access to this content.
Can’t find the information you’re looking for in our Reseller Support portal? Contact the AVOXI Reseller team at email@example.com or call +27 87 195 4000 (South Africa) or+2711 4616300 for additional help.