+1 800.462.8694 U.S. | +1 770.937.9735 Worldwide

Channel Partner Training

Get the training you need to sell and support your AVOXI cloud communication solutions

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Why Choose AVOXI Channel Partner Training?

The AVOXI Channel Partner Program offers training programmes to help your business increase efficiency, grow new sales opportunities, and provide superior customer service to your existing clients. Participation provides your business and your employees several advantages:

Increase Efficiency

Effective training ensures that your employees have the tools and knowledge to work more efficiently and productively.

Reduce Turnover

Properly trained employees perform better; and better performance offers employees more opportunities to qualify for promotions, raises, and other key incentives that reduce turnover.

Improve Onboarding

Establish best practices for onboarding your customers by gaining a clear understanding of AVOXI's products and how to work in the portal.

Training Sessions

AVOXI offers two comprehensive sessions covering critical information about setting up your customers and details about AVOXI's products to ensure your team is ready to support your customer engagements.

Register using the form. Click + to add attendees.

Portal and Product Training Sessions

Offered in AVOXI's offices in Johannesburg and Cape Town, each session lasts 1/2 day: 9 am until 12:30 pm.

  • Johannesburg: 2nd Wednesday and Thursday of the month
  • Cape Town: once per quarter on consecutive days

Portal Training covers:

  • Invoicing
  • How to read XDRs
  • How to load DIDs
  • How to load extensions
  • How to add pin codes
  • Loading subscriptions
  • Setting up call forwarding / repoints
  • Creating hunt groups
  • Basic IVR
  • Rates
  • Call Barring
  • Conferencing
  • Standard monthly reports

Product Training covers:

  • How to connect clients to AVOXI via our Products
  • Porting – How does it work and what is the porting process
  • International Local and Toll Free Numbers – How it works
  • SA Local numbers – Geographic and non-Geographic, Vanity Numbers
  • Advantages of IPC accounts
  • Advantages of Cloud PBX
  • Advantages of Call Back Solution
  • Advantages of Conferencing
  • Advantages of Vibe Technologies
  • Advantages of Smart Queue –Video Overview / Live Demo

Training Registration: South Africa Channel Partners

  • Portal Training: Johannesburg

    Session dates: 11 APR | 10 MAY | 14 JUN
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  • Product Training: Johannesburg

    Session dates: 11 APR | 9 MAY | 13 JUN
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  • Portal Training: Cape Town

    Session dates: 15 MAR | 22 JUN | 21 SEP | 13 DEC
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  • Product Training: Cape Town

    Session dates: 15 MAR | 21 JUN | 20 SEP | 12 DEC
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Training conducted on premise at AVOXI's offices in Johannesburg and Cape Town:

Johannesburg Office

The Pivot, Building B, Second Floor
1 Montecasino Blvd., Fourways, Johannesburg 2055
South Africa

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Cape Town Office

Unit 15, Time Business Park
41 Blaauwberg Road,
Table View, 7441
Cape Town, South Africa

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In addition to the training program, see the partner portal for videos, brochures, and documentation. If you need assistance with your login credentials, contact us at service@avoxi.com or call +27 87 195 4000 (South Africa) or +2711 4616300 for login credentials that you need to gain access to this content.

Can’t find the information you’re looking for in our Channel Partner Support portal? Contact the AVOXI Channel Partner team at service@avoxi.com or call +27 87 195 4000 (South Africa) or+2711 4616300 for additional help.