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Call Recording

Use on-demand call recording to ensure compliance with quality standards.

Cloud Call Recording from AVOXI

Call recording helps managers maintain agent quality and productivity standards and quickly settle disputes from callers or credit card companies.

Both Smart Queue and AVOXI Core include the feature for recording phone calls, which allows businesses to record inbound and outbound calls between agents and callers. Listen to calls on demand, or download recordings and save for future reference with just a few clicks.

Because AVOXI's web-based phone system software is hosted in the cloud, there is no expensive equipment to maintain, and no initial capital investment. All call recordings are easily accessible through both AVOXI Core and Smart Queue, so you can listen to recordings at any time.

Key Benefits

  • Easily access recorded calls through web-based user portal
  • Enhance training programs using real agents and caller interactions
  • Save costs on proprietary call recording & storage systems
  • Use recorded calls to prove compliance

Call RecordingListen to and download call recordings from the calls shown in your call logs. Recordings are stored in the AVOXI cloud for 15 rolling days from the date that the call was received. You can download the recordings to your computer or a local storage device to maintain the recordings for future use.

On-Demand Call Recording

Recording phone calls is automatic for all inbound and outbound calls using Smart Queue or AVOXI Core. Use *6 to pause the recording feature for inbound calls and *8 for outbound calls.

Extended Storage Options

With Smart Queue, you can store up to 400,000 minutes of recorded conversations between agents and callers, all in the safety of the cloud. AVOXI engineers work with your business to provide the best call recording storage solution to meet your exact needs.

Ready to Learn More?

Contact an AVOXI specialist today to learn more about the call recording feature for AVOXI Core Cloud PBX and Smart Queue contact center software. A rolling 15 days of storage comes standard with AVOXI products and services. Your AVOXI representative can assist you in identifying your particular call recording storage needs.

Call Recording Compliance for Credit Card Data

The recording phone calls and storage of credit card data may put organizations at risk and out of compliance with the Payment Card Industry Data Security Standard (PCI DSS). As such, Call Recording/Call Storage is not appropriate for agents/employees taking credit card information over the phone and retaining recordings of those interactions. For all AVOXI solutions, use *6 to disengage the recording feature for inbound calls and *8 for outbound calls when taking credit card information over the phone.

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