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Call Recording

Use on-demand call recording to ensure compliance with quality standards.

Cloud Call Recording from AVOXI

Call recording helps managers maintain agent quality and productivity standards and quickly settle disputes from callers or credit card companies.

AVOXI's Virtual Call Center solution, Smart Queue, includes the feature for recording phone calls, which allows businesses to record inbound and outbound calls between agents and callers. Listen to calls on demand, or download recordings and save for future reference with just a few clicks.

Because AVOXI's web-based phone system software is hosted in the cloud, there is no expensive equipment to maintain, and no initial capital investment. All call recordings are easily accessible through Smart Queue, so you can listen to recordings at any time.

Key Benefits

  • Free storage for 15 rolling days.
  • Extended storage available.
  • Call recordings get indexed with the call record for easy access (call records display call information: Date, time, caller ID and links to the call recording. Makes it easy to find and review.).
  • Custom automation is available to systematically download call recordings (in batches daily, weekly, monthly).

Call Recording for Smart Queue

Listen to and download call recordings from the calls shown in your call logs. Recordings are stored in the AVOXI cloud for 15 rolling days from the date that the call was received. You can download the recordings to your computer or a local storage device to maintain the recordings for future use.

On-Demand Call Recording

Recording phone calls is automatic for all inbound and outbound calls using Smart Queue. Use *6 to pause the recording feature for inbound calls and *8 for outbound calls.

Extended Storage Options

With Smart Queue, you can store up to 400,000 minutes of recorded conversations between agents and callers, all in the safety of the cloud. AVOXI engineers work with your business to provide the best call recording storage solution to meet your exact needs.

Ready to Learn More?

Contact an AVOXI specialist today to learn more about the call recording feature for Smart Queue contact center software. A rolling 15 days of storage comes standard with Smart Queue services. Your AVOXI representative can assist you in identifying your particular call recording storage needs.

Call Recording Compliance for Credit Card Data

The recording phone calls and storage of credit card data may put organizations at risk and out of compliance with the Payment Card Industry Data Security Standard (PCI DSS). As such, Call Recording/Call Storage is not appropriate for agents/employees taking credit card information over the phone and retaining recordings of those interactions. For AVOXI's virtual call center solution, Smart Queue, use *6 to disengage the recording feature for inbound calls and *8 for outbound calls when taking credit card information over the phone.

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