Extended Call Recording Solutions
Fully integrated into Smart Queue, AVOXI’s virtual call center software solution, Extended Call Recording (ECR) lets you store thousands of conversations between agents and callers, all in the safety of the cloud.
This affordable add-on feature provides call center managers with powerful insights that can improve service quality and agent productivity. There is no expensive equipment to maintain, and no upfront cost.
- Easily access recorded calls through Smart Queue call center software
- Efficiently search recordings using multiple filters, including time, date, and agent
- Save costs of maintaining proprietary storage system - no initial capital investment
How Extended Call Recording Works
With AVOXI, extended call recording is simple. Just tell AVOXI how many minutes of call recording storage you need, and we handle the rest.
All of your calls are accessible through Smart Queue, our web-based call center solution. You can efficiently search for recordings in Smart Queue using multiple filters, including, time, date, agent, and call ID.
What Are Key Benefits of ECR?
Proprietary storage systems cost your business both time and money. These types of call recording storage solutions come with high upfront costs, and require ongoing staffing and maintenance to maintain. ECR from AVOXI allows your business to retain valuable call information without spending valuable time, resources, and budget on an on-site system. In addition to cost savings, ECR provides businesses with the information they need to prove compliance and enhance agent training programs.
Extended Call Recording pricing is based on tiers of cumulative minutes stored. Whether you need to store 100,000 or 1,000,000 minutes, we can create a customized package for you.
Contact an AVOXI specialist to learn more about pricing.
Looking for a customer storage solution?
AVOXI engineers work with you to provide the best call recording storage solution that fits your needs. Our Go Live Professional Services team can build customized long-term call recording storage solutions for specific client requests.
Contact us to learn more about what Extended Call Recording (ECR) can do for your business.
Call Recording Compliance for Credit Card Data
The recordings and storage of credit card data may put organizations at risk and out of compliance with the Payment Card Industry Data Security Standard (PCI DSS). As such, Call Recording/Call Storage is not appropriate for agents/employees taking credit card information over the phone and retaining recordings of those interactions. For all AVOXI solutions, use *6 to disengage the recording feature for inbound calls and *8 for outbound calls when taking credit card information over the phone.
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