IVR / Auto Attendant System
AVOXI’s IVR / Auto Attendant system allows businesses to create automated greetings and messages. When customers call your business, they immediately access critical information about your products or services before they ever speak to a representative. Basically, an interactive voice response solution or virtual attendant, directs callers to the correct department, service representative, or agent as quickly as possible. This is convenient for both customers and businesses, as it saves time.
Easy to set up, AVOXI’s Interactive Voice Response System or IVR / Auto Attendant uses audio prompts to request information and store responses from the caller based on touch-tone or input. This allows caller identification and authentication information to populate the screen of the agent/department handling the call (screen pop).
- Increased efficiency: calls route to appropriate person/department without holding on transferred calls
- Better customer satisfaction: customers wait time decreases; immediate access to address issues or questions
- Lower costs: streamlines inbound call routing and can provide a self-service option
- Adapts to new customer interactions to continue positive customer experience
Intuitive and Easy to Use
Any auto or virtual attendant solution should be intuitive and easy to use for your customers. AVOXI provides information on creating an effective IVR menu to assist with your initial setup based on your requirements. This auto attendant feature allows you to provide clear, simple instructions at the beginning of the message, and then offer customers 4 - 5 options.
AVOXI’s IVR system does much more than basic call routing, and you can use these additional features to your advantage. Rather than placing a customer on hold for 10 minutes for the department they need, you can program the virtual attendant to help customers do more without the help of a service representative. The more that your customers can do through the IVR, the less time they are likely to spend on hold.
The Virtual Attendant setup in the online portal allows you to enable the feature, configure your setup, and edit according to your business requirements. Additionally, you can link multiple virtual attendants and sub-menus. AVOXI’s IVR solution puts you in control with easy to manage functions.