Insurance: Two Part Solution

Two-part Hosted Solution Provides End-to-end Service

Solutions Brief: Insurance

Hosted Contact Center + Affordable Voice Service: A Winning Combination

A US-based auto insurance carrier that serves customers in Texas and Florida needed a two-part solution to provide their customers with premium support: affordable phone service and a scalable, flexible call center software solution with global monitoring and reporting capabilities.

Learn how this auto insurance provider found the perfect solution with AVOXI’s affordable international VoIP service and Smart Queue, a robust, cloud-based contact center software solution.

The Solution (At a Glance)

  • 3 call centers serving customers in the United States
  • 100+ active call center agents year round
  • Customized percentage-based routing
  • Affordable VoIP Service

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