Salesforce Contact Center Integration

Salesforce integration is coming to AVOXI Genius® soon! Join our beta testing program to see it first and learn more about our contact center integrations with Salesforce and other top CRMs coming in 2020.

voip call center solutions

Easy Phone Number Management and Amazing Global Call Quality

  • Instantly activate new virtual phone numbers around the world, with toll free, national, and local DID numbers available in 160+ countries
  • View call logs and performance reports at a number-level view
  • Call center SMS available with numbers from a growing list of regions
  • Instantly configure SIP trunking channels to handle more concurrent calls or maintain your legacy call center phone system
  • Make outbound calls to any global destination from your desktop softphone while taking advantage of custom caller ID features

Better Call Center Management and Performance Monitoring

  • Track agent performance over time with built-in call quality scoring
  • Play back recorded calls within your browser or download them to your device
  • Create custom dispositions for call tagging and outcome tracking over time
  • Coach your sales and support agents in real-time with live call quality monitoring features like call whisper and barge
  • Get all the reports, analytics, and dashboards you need to track your contact center's quality assurance metrics over time
  • Take advantage of our ever-expanding list of call center CRM integrations for customer screen-pops and agent scripts
cloud call center software singapore

Expect the Best Call Center Software Pricing in Singapore

When it comes to delivering amazing value at incredible pricing, there is no cloud contact center solution in Singapore that goes as far as AVOXI. Our status as a Tier 1 carrier allows us to host your inbound and outbound calls at much lower rates than other contact center platforms in Singapore. Set up AVOXI Genius® Contact Center at a fraction of the cost per user as most virtual call centers. There are no setup fees or minimum contracts. You may even be eligible for up to $1,000 per phone number you port to AVOXI's reliable global network.

Inbound Call Management Made Easy with Flexible Call Routing Features

Whether you run a blended or inbound contact center, our built-in call management system makes it simple to route your calls to the right place every time. Easily set up call flows and personalized prompts with our call center IVR. Configure custom call routing rules to handle calls automatically. Your call management system even includes quality assurance features like real-time call monitoring, agent scoring, call barge and whisper, call tagging and many more.