Your virtual number comes loaded with over 20 great features to get you started. Our most popular features include: Virtual Attendant Customers can quickly navigate to the right team by setting up a virtual directory. Time-Based Routing Have incoming calls routed to the right agent, team, or voicemail based on the time of the calls. Call Forwarding Forward calls to multiple devices based on a variety of call forwarding options. Call Activity Reporting Quickly track inbound call history reports from an easy to use dashboard. Call Recording Record calls to easily monitor call quality and reference details about the conversation. Voicemail Transcription Voicemails for missed calls are sent directly to your email inbox and include a transcription of the message.