Support Engineer (Tier 3)

Hiring For The Following Shifts:  1st Shift (12a - 9a ET), 2nd Shift (8a - 5p ET), and 3rd Shift (3p - 12a ET). Please email morgan@avoxi.com directly with your requested shift timeslot to expedite your application process.

The Tier 3 support engineer is a multi-faceted role.  The position will be an escalation point for technical problems and severity 1 issues, mentor team members to resolve problems, troubleshoot and replicate field found defects to present to Engineering and insure a great customer experience.  The customer success operations team is involved with the entire customer journey from onboarding to sustaining maintenance.

Qualifications:

  • 5-7 years experience
  • Customer facing experience
  • SaaS / Software as a Service trouble shooting
  • Ability to understand new priority technologies and interfaces
  • B2B / Enterprise level mission critical software experience
  • Knowledge In:
    • Telecommunications (SIP)
    • IVR
    • Number Portability
    • Call routing and forwarding


Preferred Skills & Interests:

  • Customer and solution driven team members
  • Customers are your focus and delivering superior service is your goal
  • Reducing customer friction through fast resolution
  • Solution minded / Problem Solver
  • Self-driven
  • Lifelong learner and mentor
  • High energy
  • Uses data to make decisions


Benefits & Perks:

  • Competitive Salary
  • 401k with match
  • Benefits: medical, dental, and vision
  • Unlimited Paid Time Off
  • Bonus opportunity based on metrics and service quality
  • Holiday meals, snacks, and celebration lunches
  • Opportunities for development and growth in a fast-paced global company
  • Convenient downtown location

AVOXI values diversity and encourages people traditionally underrepresented in technology to apply.