How to Add Softphones to Your Extensions

Use the extensions self-provisioning feature to add extensions to your account.

Extensions Self-provisioning Feature

AVOXI's online portal allows you to quickly add extensions to help you expand your VoIP business phone system as your business grows. See the "Managing Your Virtual Extensions" section under Getting Started with AVOXI Core.

Configuring Softphones for Your New Extensions

You will receive an email titled "AVOXI - Softphone Credentials" after you complete your order. The email contains:

  • Purchase summary
  • Instructions for how to install and configure your Bria Stretto softphone client(s)
  • Your Bria Stretto SIP credentials for each extension
  • Your Online Portal credentials for each extension

Step 1: Download the Bria Stretto client.

Download the Bria Stretto client for your desktop computer using the appropriate link below. Please make sure to download only one license per computer.

Windows Version:

Mac Version:

Step 2: Install the Bria Stretto client.

Install the downloaded softphone client and open the application. When the login prompt appears, enter the credentials provided in the confirmation email to activate and automatically configure your new softphone.

Step 3: Log into the AVOXI Online Portal.

Use the Online Portal credentials provided in the confirmation email to access the Online Portal and configure additional feature for your new extensions.

If you have questions or need assistance, contact support through the portal, chat, or

AVOXI Speech Bubble

Open a Support Ticket Online

Log into the AVOXI Core Portal. Create support tickets, view open cases, and more.

Customer Support Hours

Monday - Friday:

7 AM - 12 AM UTC

Emergency Support: