FAQs

Navigate to the Invoices tab from the main AVOXI Core menu. You will see a list of your most recent invoices displayed on this page.

To download the PDF document of your invoice, click on the invoice number to the left. To pay your invoice, click on the red “Make Payment” icon located under your Total Balance.

A popup window will appear. This window will securely display the payment information that you have on file.

If you need to change the method of payment that you have on file with AVOXI, you can do so by clicking the red icon in the “Payment Method” box.

Enter the amount you wish to pay, and click Pay Now.

Your successful payment will appear in the Payments tab within 24 hours of submission.

Add and update your payment method through the online portal by clicking on the Add Payment Method button next to your company profile. When prompted, select Credit Card or PayPal from the pop-up window.
Select the Credit Card payment method option and complete the information required. Make sure your billing information is accurate and save your changes.

Note: In order to protect you from fraud, credit cards are only allowed to be changed periodically. If the Add Payment Method button is grayed out and you must update your card, please contact our service team directly at service@avoxi.com

AVOXI uses credit limits to protect customers from potential fraud. Typically, the credit limit is set based on your usage and the monthly fees associated with your AVOXI services.

The AVOXI Online Portal makes it easy to manage billing and payments.
All invoices can be downloaded as PDF documents from the Invoices tab. All payment records can be viewed from the Payment History link.

You can also make payments directly from the Invoices tab. Use the Subscriptions tab to view all of the active AVOXI products and services on your account.

An INTFEE is an international transaction fee.

The INTFEE is an administrative cost recovery fee for worldwide tax and regulatory compliance. As AVOXI has multiple international offices and provides services worldwide, we deal with many different tax and regulatory entities. In many countries, telecommunications is a regulated service. And the cost of compliance is no small expense. The INTFEE charge of 16.3% applies to monthly subscriptions and to call traffic.

To estimate your monthly call charges, you need to understand how different billing increments work. AVOXI uses three different types of billing increments:

30/6: This indicates that there is a minimum billing length of 30 seconds followed by 6 second increments. For example, a 15 second call will be billed at 30 seconds because it is within the 30 second minimum. A 43 second call will be billed at 48 seconds. A helpful way to view this would be 30+6+6+6.

6/6: This indicates that there is a minimum billing length of 6 seconds followed by 6 second increments. For example, an 11 second call will be billed at 12 seconds (6+6). A 33 second call will be billed at 36 seconds. A helpful way to view this would be 6+6+6+6+6+6+6.

60/60: This indicates that there is a minimum billing length of 60 seconds followed by 60 second increments. For example, a 3 second call will be billed at 1 minute. A 75 second call will be billed at 2 minutes.