Get answers to frequently asked questions about the AVOXI Core phone system.
AVOXI Core Online Portal FAQs
Need help navigating the AVOXI Core Online Portal? Select a category from the table of contents below to get answers to frequently asked questions about AVOXI Core, our hosted PBX platform.
- Accessing the AVOXI Core Online Portal
- Payments & Invoices
- AVOXI Core Account Details
- Technical Support
Accessing the AVOXI Core Online Portal
To recover your AVOXI Core Online Portal password, visit the login page and click on “Forgot Your Password.” Then, enter your username and the email address associated with your AVOXI Core account. If the username and email address match, you will receive an email with a temporary password. To change your password, click “My Account Profile” within the Online Portal and click “Edit Password.”
Visit the AVOXI Online Portal login page: https://core.avoxi.com/. Click on the link beneath the login button that says Forgot Your Username?
A new window will appear and prompt you to enter the email address associated with your AVOXI Online Portal account. Enter the email address and click the button labeled Forgot Username.
If the email address provided matches an account in our database, you will immediately receive an email with instructions on how to recover your username.
The AVOXI Core Online Portal has two different types of login credentials: one for administrators, and one for users. The administrator login provides full access to the entire account, including all numbers and extensions. The user login allows individual users to manage their own phone numbers, extension settings, voicemails, call recordings, and forwarding rules. For more information about Online Portal access levels, please contact the Customer Support team at email@example.com.
The AVOXI Core Online Portal may not work with older browser versions. If you are not using the latest version of your browser, you may experience problems.
Download the latest version of your browser:
Update your Google Chrome browser: https://www.google.com/chrome/browser/desktop/
Update your Firefox browser:
Update your Opera browser:
Update your Safari browser: https://support.apple.com/downloads/safari
Payments and Invoices
Navigate to the Invoices tab from the main AVOXI Core menu. You will see a list of your most recent invoices displayed on this page.
To download the PDF document of your invoice, click on the invoice number to the left. To pay your invoice, click on the red “Make Payment” icon located under your Total Balance.
A popup window will appear. This window will securely display the payment information that you have on file.
If you need to change the method of payment that you have on file with AVOXI, you can do so by clicking the red icon in the “Payment Method” box.
Enter the amount you wish to pay, and click Pay Now.
Your successful payment will appear in the Payments tab within 24 hours of submission.
Add and update your payment method through the online portal by clicking on the Add Payment Method button next to your company profile. When prompted, select Credit Card or PayPal from the pop-up window.
Select the Credit Card payment method option and complete the information required. Make sure your billing information is accurate and save your changes.
Note: In order to protect you from fraud, credit cards are only allowed to be changed periodically. If the Add Payment Method button is grayed out and you must update your card, please contact our service team directly at firstname.lastname@example.org
AVOXI uses credit limits to protect customers from potential fraud. Typically, the credit limit is set based on your usage and the monthly fees associated with your AVOXI services.
The AVOXI Online Portal makes it easy to manage billing and payments.
All invoices can be downloaded as PDF documents from the Invoices tab. All payment records can be viewed from the Payment History link.
You can also make payments directly from the Invoices tab. Use the Subscriptions tab to view all of the active AVOXI products and services on your account.
An INTFEE is an international transaction fee.
The INTFEE is an administrative cost recovery fee for worldwide tax and regulatory compliance. As AVOXI has multiple international offices and provides services worldwide, we deal with many different tax and regulatory entities. In many countries, telecommunications is a regulated service. And the cost of compliance is no small expense. The INTFEE charge of 16.3% applies to monthly subscriptions and to call traffic.
To estimate your monthly call charges, you need to understand how different billing increments work. AVOXI uses three different types of billing increments:
30/6: This indicates that there is a minimum billing length of 30 seconds followed by 6 second increments. For example, a 15 second call will be billed at 30 seconds because it is within the 30 second minimum. A 43 second call will be billed at 48 seconds. A helpful way to view this would be 30+6+6+6.
6/6: This indicates that there is a minimum billing length of 6 seconds followed by 6 second increments. For example, an 11 second call will be billed at 12 seconds (6+6). A 33 second call will be billed at 36 seconds. A helpful way to view this would be 6+6+6+6+6+6+6.
60/60: This indicates that there is a minimum billing length of 60 seconds followed by 60 second increments. For example, a 3 second call will be billed at 1 minute. A 75 second call will be billed at 2 minutes.
AVOXI Core Account Details
To update your account profile information, click the “My Account” button on the home page. Or, select the 3 bar icon located in the top right corner of your Online Portal, and click the “My Profile” page from the dropdown menu. On this page, you should see a button that says “Edit Profile.” Click on this, and you will be able to update your account details.
As an AVOXI Core customer, you are provided with login information that allows you to access the Online Portal as a "Customer Admin." While you are logged in as a "Customer Admin," you will be able to see all accounts and numbers that have been created under your unique Customer ID.
You can also choose to provide each user on your system with individual "Account" information. This will allow each user to make changes to their own extension / account without seeing any other numbers or extensions.
AVOXI Core supports a wide range of codecs. However, our default codec is G.729. If you have any questions about alternate codec support, please contact our Customer Support department at email@example.com.
Poor call quality may the result of several factors; but, the most common cause of poor call quality is insufficient Internet bandwidth. To help our Customer Support team determine the cause of the issue, you will need to supply a specific call example.
When you submit a case to Customer Support, please include the following information:
- Time and date of the call
- Direction of the call (inbound or outbound)
- The number that was dialed
- The calling number
- The type of Internet connection you are using
- The bandwidth of your Internet connection
When dialing numbers in AVOXI Core, all you need to dial is the country code, area code, and the phone number itself. For example, if you are dialing a long-distance number from the United States, you do not need to dial the 011 exit code for the US.
Customer Support Hours
Monday - Friday:
7 AM - 12 AM UTC