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How to Create Agent Reports

Learn how to create agent reports using Smart Queue.

Create Agent Reports to Track and Monitor Performance

Agent reports make it easy to track and monitor agent performance. In this guide, we explain how to create agent reports using Smart Queue, AVOXI’s virtual call center software solution.

You can also download this quick guide to creating agent-specific reports and save it to your computer for future use.

To create an agent report, select the correct Queue for the agent that you wish to evaluate. Then, choose your preferred time range under the Quick Activity Reports section.

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Smart Queue will automatically generate a selection of reports for your selected time range.

To view performance and activity data at the agent level, select the Agents view. View additional details about agent sessions by clicking on the Ag. Dt. (Agent Details) view.

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Just like any other report in Smart Queue, you can easily export Agent Reports.

Simply scroll down to the report you wish to export, and choose your preferred file type: Excel, CSV, or XML.

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