How to Set Up Your Softphone
Learn how to install and set up your Bria 4 or Bria Stretto softphone from Counterpath.
Install and Set Up Your Softphone: Access Your AVOXI Softphone Credentials
Note: To keep your AVOXI account secure, we do not send SIP credentials via email.
Three Easy Steps:
Step 1: To access your SIP Phone credentials, login to your AVOXI Online Portal at www.core.avoxi.com. Then, click on the 3-line menu located on the top right corner and click on Support.
Step 2: Click on the Open Support Ticket icon.
Then, click the Closed tab to view all your closed cases and click on the case with classification of “Customer Installation”.
Step 3: When you click on the case, a pop-up window will appear with additional information about your installation case. Make sure to review your case comments and retrieve your SIP credentials as shown below.
Open a Support Ticket Online
Log into the AVOXI Core Portal. Create support tickets, view open cases, and more.
Customer Support Hours
Monday - Friday:
7 AM - 12 AM UTC