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How to Set Up Your Softphone

Learn how to install and set up your Bria 4 or Bria Stretto softphone from Counterpath.

Install and Set Up Your Softphone: Access Your AVOXI Softphone Credentials

Note: To keep your AVOXI account secure, we do not send SIP credentials via email.

Three Easy Steps:

Step 1: To access your SIP Phone credentials, login to your AVOXI Online Portal at www.core.avoxi.com. Then, click on the 3-line menu located on the top right corner and click on Support.

Softphone setup 1

Step 2: Click on the Open Support Ticket icon.

Support Ticket

Then, click the Closed tab to view all your closed cases and click on the case with classification of “Customer Installation”.

customer installation

Step 3: When you click on the case, a pop-up window will appear with additional information about your installation case. Make sure to review your case comments and retrieve your SIP credentials as shown below.

support ticket details

Go to Registration/Configuration.

AVOXI Speech Bubble

Open a Support Ticket Online

Log into the AVOXI Core Portal. Create support tickets, view open cases, and more.

Customer Support Hours

Monday - Friday:
7 AM - 12 AM UTC

Emergency Support:
24/7