Time of Day Routing
Time of Day Routing
Enhance communication efforts and ensure all calls are tended to by utilizing the AVOXI time of day call routing feature.
Cloud Contact Center Call Center Features Time of Day Routing
Time-Based Call Routing
Time of day call routing is an AVOXI Genius call forwarding feature that ensures incoming calls get routed to the right agent, team, or voicemail based on the time of the call. Whether you own a small business with multiple locations or a large business handling high demand, time-based routing is a great feature to use.
Customize call forwarding rules based on your agents’ schedules, manage calls from different time zones, and even route calls outside of business hours to pre-set voicemails.
Set Rules Based on Agent Schedules
Forward phone calls based on the the times each agent and/or call group is set to active. Set active times by hour, day, week, and month.
Manage Calls from Different Time Zones
If you have multiple offices in different time zones, you can customize your number rules to route calls based on business hours within those zones.
Send Out of Hours Calls to Voicemail
If there is a window of time where no agents are able to answer calls or its out of business hours, set a rule to send all calls to a voicemail.
How to Set Up Time of Day Routing
Navigate to the Numbers section in your Genius dashboard--this is where you’ll set your forwarding rules. Select the number you’d like to edit, then navigate to Forwarding. Either add a new rule or edit an existing rule. Edit the Time Zone and Active Times to the appropriate times.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
Integrated With the Technologies Your Business Relies On
Bitrix
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Outreach
Zendesk
Frequently Asked Questions
No. Time of day call routing is an included feature in all Genius licenses.
Once your Genius license is activated (usually within 24 hours), you can immediately customize queue callback, call queues, routing rules, and more instantly and at any time.
In addition to providing the best time-based call routing for business, popular services from AVOXI include our cloud-based PBX and virtual business numbers in 160+ countries.
Get the Most Out of Your Time-Based Call Forwarding Service
The AVOXI platform comes with much more than time of day call routing.
Interested in Trying Time of Day Routing Software for Free?
Schedule a demo to see what features like time-based routing can do for you and try AVOXI Genius for free!