7 Reasons Virtual Clinical Trials are Here to Stay
7 Reasons Virtual Clinical Trials are Here to Stay Modern Advantages of Virtual Clinical Trials The COVID-19 pandemic has revealed at least one silver lining in our changed world: The fact that today’s technology allows companies to conduct more types of work from anywhere in the world. This realization is especially helpful for clinical trial…
Read MoreHow Will STIR/SHAKEN Affect You?
What Will STIR/SHAKEN Mean for You? STIR/SHAKEN is the FCC’s response to the ever increasing amount of robocalls made by bad actors. What will STIR/SHAKEN mean for you? This FAQ covers how STIR/SHAKEN works and what you need to know to stay FCC compliant. Whether you’re involved in communications or just know somebody working at…
Read MoreThe Rise of Hybrid Pricing Strategies in SaaS
The Rise of Hybrid Pricing Strategies in SaaS SaaS companies implementing usage-based pricing strategies continue to outperform others in customer success measurements. For customer-focused SaaS companies, a hybrid pricing strategy using both billing methods will be key going forward. The pricing model is shifting in the software-as-a-service world. Subscription plans are stalling in the eyes…
Read MoreWhat is a Cloud PBX?
What is a Cloud PBX? The Role of Cloud PBX Before 2020, only about one in five employed Americans worked from home. As of December 2020, 71% worked from home or remotely. And 54% of those say they’d like to continue working from home even after the pandemic is over, according to the Pew Research…
Read MoreThe BAT Group Leans on AVOXI to Modernize Communications with Seamless Path to Cloud for its Regional Shared Services Center
The BAT Group Leans on AVOXI to Modernize Communications with Seamless Path to Cloud for its Regional Shared Services Center The BAT Group has seen a significant increase in agent productivity since implementing AVOXI for their remote teams. Discover their business growth success using a fast, reliable all-in-one contact center and voice solution. BASS Americas…
Read MoreCaribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform
Caribbean Airlines Finds Contact Center Paradise with AVOXI’s Global Communications Platform Caribbean Airlines has seen a vast improvement in its client experience after implementing AVOXI. Discover their success in modernizing their phone system and operational efficiencies across their Trinidad and Tobago call center from one centralized platform. Caribbean Airlines relies on AVOXI’s global communications software…
Read MoreAVOXI Hits the Mark Where Others Fall Short
AVOXI Hits the Mark Where Others Fall Short The Challenge Kenneth Copeland Ministries Colombia found themselves relying on a contact center solution that was no longer fitting their business needs in the LATAM region. With a growing international audience, KCM Colombia needed an intuitive, cloud-based contact center platform with reliable VoIP and CRM integration technology…
Read MoreHow to Improve CSAT Scores in Your Call Center
How to Improve Call Center CSAT Scores As an inbound call center manager, you live and breathe customer service. You measure it, and improve it- and one great way to do it is through CSAT scores. Today, we are going to cover some of the best ways to improve customer service in the call center,…
Read MoreEuropean Union’s GDPR – What It Means For Your Business
European Union’s General Data Protection Regulations – What It Means For Your Business As most of you already know the EU’s primary personal data law, the Data Protection Directive 95/46/ec was replaced by the General Data Protection Regulation (GDPR) which took effect on 25 May 2018. Some considered this to be the biggest and most…
Read MoreBen Motteram on How to Measure Customer Experience: Advice from the Front Lines
Ben Motteram on How to Measure Customer Experience: Advice from the Front Lines We are excited to introduce this special guest in our cloud contact center series. With a wide array of client engagements and an extensive background in telecom and IT industries, Customer Experience Expert Ben Motteram excels at measuring the customer experience. He…
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