Porting and Provisioning Specialist
AVOXI is looking for a porting and provisioning specialist to help ensure high levels of customer satisfaction. This is done by assisting inside support teams and direct end-users in the process of transferring their business phone numbers to their AVOXI service accounts. Pervious carrier relationship experience is a plus!
As a member of our growing team, you’ll have the ability to continue improving your craft, growing your skills and helping those around you grow while working on a cloud-based communication platform using cutting edge technologies and practices.
Qualifications:
- Working knowledge of VoIP industry
- Knowledge of SIP, desirable but not required
- Experience in communicating with international vendors
- Experience with LNP processes preferred
- Experience with the telecom industry
- Experience with CRM systems, Salesforce preferred
- Project Management experience desirable but not required
Preferred Skills & Interests:
- Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases, and e-mails
- Meet or exceed productivity metrics
- Manage Number Transfer issues that fall outside the normal process
- Monitor port requests from inception to completion by case matrix
- Work closely with AVOXI’s underlying local exchange carriers (LEC) to facilitate phone number transfers
- Manage and submit phone number order requests for local rate centers
- Enable ported telephone numbers
- Troubleshoot porting problems
- Serve as a liaison between providers and end-users for porting requests
- Assist managing project requests and serve as a point of contact for designated accounts
- Understanding of basic billing concepts
- Exceptional time management skills
- Ability to manage and track databases using MS/Google Drive
- Excellent written and verbal communication skills
- Excellent organizational skills
- Detail-oriented
- Ability to multitask
Benefits & Perks:
- Competitive Salary
- 401k with match
- Benefits: medical, dental, and vision
- Unlimited Vacation Policy
- Holiday meals, snacks, and celebration lunches
- Opportunities for development and growth in a fast-paced global company
- Convenient location across the street from the Battery
AVOXI values diversity and encourages people traditionally underrepresented in technology to apply.
Click below to email our corporate recruiter.