AVOXI is looking for a porting and provisioning specialist to help ensure high levels of customer satisfaction. This is done by assisting inside support teams and direct end-users in the process of transferring their business phone numbers to their AVOXI service accounts. Pervious carrier relationship experience is a plus! 

As a member of our growing team, you’ll have the ability to continue improving your craft, growing your skills and helping those around you grow while working on a cloud-based communication platform using cutting edge technologies and practices.

Qualifications:

• Working knowledge of VoIP industry
• Knowledge of SIP, desirable but not required
• Experience in communicating with international vendors
• Experience with LNP processes preferred
• Experience with the telecom industry
• Experience with CRM systems, Salesforce preferred
• Project Management experience desirable but not required

Preferred Skills & Interests:

• Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases, and e-mails
• Meet or exceed productivity metrics
• Manage Number Transfer issues that fall outside the normal process
• Monitor port requests from inception to completion by case matrix
• Work closely with AVOXI’s underlying local exchange carriers (LEC) to facilitate phone number transfers
• Manage and submit phone number order requests for local rate centers
• Enable ported telephone numbers
• Troubleshoot porting problems
• Serve as a liaison between providers and end-users for porting requests
• Assist managing project requests and serve as a point of contact for designated accounts
• Understanding of basic billing concepts
• Exceptional time management skills
• Ability to manage and track databases using MS/Google Drive
• Excellent written and verbal communication skills
• Excellent organizational skills
• Detail-oriented
• Ability to multitask

Benefits & Perks:

• Competitive Salary 
• 401k with match
• Benefits: medical, dental, and vision 
• Unlimited Vacation Policy
• Holiday meals, snacks, and celebration lunches
• Opportunities for development and growth in a fast-paced global company
• Convenient location across the street from the Battery

AVOXI values diversity and encourages people traditionally underrepresented in technology to apply.