Porting and Provisioning Specialist

AVOXI is looking for a porting and provisioning specialist to help ensure high levels of customer satisfaction. This is done by assisting inside support teams and direct end-users in the process of transferring their business phone numbers to their AVOXI service accounts. Pervious carrier relationship experience is a plus! 

As a member of our growing team, you’ll have the ability to continue improving your craft, growing your skills and helping those around you grow while working on a cloud-based communication platform using cutting edge technologies and practices.

Qualifications:

  • Working knowledge of VoIP industry
  • Knowledge of SIP, desirable but not required
  • Experience in communicating with international vendors
  • Experience with LNP processes preferred
  • Experience with the telecom industry
  • Experience with CRM systems, Salesforce preferred
  • Project Management experience desirable but not required


Preferred Skills & Interests:

  • Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases, and e-mails
  • Meet or exceed productivity metrics
  • Manage Number Transfer issues that fall outside the normal process
  • Monitor port requests from inception to completion by case matrix
  • Work closely with AVOXI’s underlying local exchange carriers (LEC) to facilitate phone number transfers
  • Manage and submit phone number order requests for local rate centers
  • Enable ported telephone numbers
  • Troubleshoot porting problems
  • Serve as a liaison between providers and end-users for porting requests
  • Assist managing project requests and serve as a point of contact for designated accounts
  • Understanding of basic billing concepts
  • Exceptional time management skills
  • Ability to manage and track databases using MS/Google Drive
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Detail-oriented
  • Ability to multitask


Benefits & Perks:

  • Competitive Salary 
  • 401k with match
  • Benefits: medical, dental, and vision 
  • Unlimited Vacation Policy
  • Holiday meals, snacks, and celebration lunches
  • Opportunities for development and growth in a fast-paced global company
  • Convenient location across the street from the Battery

AVOXI values diversity and encourages people traditionally underrepresented in technology to apply.