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How Does Sequential Ringing Work?

Most VoIP providers offer a wide variety of calling features with their telephony services. Because of this, there’s often some confusion about what each feature does and how it’s beneficial. We’re here to help! In this article we’re going to talk about Sequential Ringing and the role it plays with incoming phone calls.

What is Sequential Ringing?

How Does Sequential Ringing Work?

Sequential Ringing is a feature that forwards calls to a predetermined list of numbers. If the first line doesn’t pick up, the call is sent to the next number on the list and so on. If the call isn’t answered by any of those lines, the caller is eventually sent to voicemail.

Sequential Ringing is triggered when the incoming call matches a list of predetermined rules such as a specific time of day or date. Because of that, Sequential Ringing is completely customizable for each individual user.

To even further customize your Sequential Ringing feature, some providers even allow music or messages to play while the caller is on hold. This is extremely beneficial if you plan on having a long list of numbers in your Sequential Ringing queue.

Ways to Utilize Sequential Ringing

For individual use, you can list all your personal numbers in the predetermined list. You can choose to have an incoming call ring your office line first, then your cell phone and eventually, your home phone. No matter where you are, you’ll never have to worry about missing a customer’s phone call.

For businesses utilizing this feature, you can list several different employees in the Sequential Ringing queue. If a specific salesman isn’t available, the call will be transferred to the next employee in the list. This will save your customers from frequently reaching a voicemail box.

Sequential Ringing is an extremely useful calling feature. Whether you’re an individual or you’re part of a large business, Sequential Ringing can be scaled to work specifically for you.

Sequential Ringing – References

Smart Queue

Virtual Call Center

Call Center Software Cost

David Wise

David Wise

Chief Executive Officer, Founder at AVOXI
David has more than 18 years of management experience in the telecommunications industry. A graduate of the Citadel, David worked as a Senior Account Executive with Intermedia Communications and later co-founded Rapid Link, a leading provider of International callback and VoIP. David then founded AVOXI in 2001with a focus on providing niche international call center markets with customized voice and data services. read more
David Wise
David Wise

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