GENIUS CONTACT $24.99/user/month Contact Features: Inbound and Outbound Calling Unlimited Concurrent Calling Call Queueing and Monitoring IVR and Automated Call Routing Unlimited Call Recording Analytics and Reporting Unlimited Calling to US & Canada Onboarding Coach and 24/7 Support UPGRADE GENIUS ENTERPRISE $49.99/user/month Enterprise Features: All Contact Features CRM and Helpdesk Integrations Customer Callback (Queue Callback) Advanced Monitoring and Call Coaching Advanced Analytics and Live Dashboards Shared, Scheduled, and Customizable Reporting SLA Reporting Thresholds (Benchmarking) Bring Your Own Carrier UPGRADE