Pricing

Unlock the Value of Cloud-Based Global Communications

Pick a bundle below and upgrade as you grow.

All Bundles Include:

  • Native cloud platform with International reach and scale
  • Instant voice services in 170+ countries
  • 2-way messaging service in US and Canada
  • User management and rules based access controls across all features
  • Scale up pricing and packages in application, no long term contracts
  • Peace of mind with global security and compliance protocols
  • 24x7x365 Follow the Sun Support
  • Knowledge base (KB) and online training program

All Bundles Include:

  • Native cloud platform with International reach and scale
  • Instant voice services in 170+ countries
  • 2-way messaging service in US and Canada
  • User management and rules based access controls across all features
  • Scale up pricing and packages in application, no long term contracts
  • Peace of mind with global security and compliance protocols
  • 24x7x365 Follow the Sun Support
  • Knowledge base (KB) and online training program

Launch

Get started with one country and grow

Starting at

$0

Per User

Contact

Add agents, workflow management
and advanced analytics

Starting at

$19.99

Per User

Engaged Enterprise

Full engagement management
for your contact center

Starting at

$39.99

Per User

Additional Features Include

Complete Number Catalog

International, Domestic, Local Toll-free and Mobile

TrueLocal™

2-way voice service for guaranteed local caller ID in-country

External Call Forwarding

Service for flexible call routing to landline or mobile numbers

Automatic Virtual Attendent

IVR to design call flow logic to your applications or enterprise platform

Call Recording & Storage Services

to allow for coaching, quality management and compliance

SIP Trunking

to easily integrate inbound and outbound calling with existing UCaaS or CCaaS platforms

Microsoft Teams Direct Routing

Integration to expand number coverage and move in-country extensions to the cloud

Disaster Recovery & Fail Over Routing

to build redundancy between contact centers, geographic locations and service teams

Includes Everying in Launch, Plus 

Salesforce Integration

to enable customer data in a unified CRM

Agent Webphone

and Dashboard for cloud based contact center team

(ACD) Routing

to support and sales teams with flexible queuing options

Live Monitoring and Coaching

to allow for monitor, whisper, barge and associated metrics

Call Tagging and Dispositioning

to classify and search call types and outcomes

Real-Time Dashboards

to run your contact center live from any screen

20+ Integrations

Instantly setup for CRM, Helpdesk, Chat & more

Designated Onboarding Coach

and Training Program

Includes Everying in Contact, Plus 

Queue Callback

for enhanced caller experience when waiting for an agent

Live Monitoring

on outbound calls for high performing teams

Skills Based Routing

for matching callers to most capable agents

Bring Your Own Carrier Solution

to integrate existing hard to replace international numbers

Unlimited Storage

for Call Recording and Platform Analytics

Designated Customer Project Manager

for New Teams and Locations

Designated Global VIP Support Team

Launch

Get started with one country and grow

Starting at

$0

Per User

Additional Features Include

Complete Number Catalog

International, Domestic, Local Toll-free and Mobile

TrueLocal™

2-way voice service for guaranteed local caller ID in-country

External Call Forwarding

Service for flexible call routing to landline or mobile numbers

Automatic Virtual Attendent

IVR to design call flow logic to your applications or enterprise platform

Call Recording & Storage Services

to allow for coaching, quality management and compliance

SIP Trunking

to easily integrate inbound and outbound calling with existing UCaaS or CCaaS platforms

Microsoft Teams Direct Routing

Integration to expand number coverage and move in-country extensions to the cloud

Disaster Recovery & Fail Over Routing

to build redundancy between contact centers, geographic locations and service teams

Contact

Add agents, workflow management
and advanced analytics

Starting at

$19.99

Per User

Includes Everying in Launch, Plus 

Salesforce Integration

to enable customer data in a unified CRM

Agent Webphone

and Dashboard for cloud based contact center team

(ACD) Routing

to support and sales teams with flexible queuing options

Live Monitoring and Coaching

to allow for monitor, whisper, barge and associated metrics

Call Tagging and Dispositioning

to classify and search call types and outcomes

Real-Time Dashboards

to run your contact center live from any screen

20+ Integrations

Instantly setup for CRM, Helpdesk, Chat & more

Designated Onboarding Coach

and Training Program

Engaged Enterprise

Full engagement management
for your contact center

Starting at

$39.99

Per User

Includes Everying in Contact, Plus 

Queue Callback

for enhanced caller experience when waiting for an agent

Live Monitoring

on outbound calls for high performing teams

Skills Based Routing

for matching callers to most capable agents

Bring Your Own Carrier Solution

to integrate existing hard to replace international numbers

Unlimited Storage

for Call Recording and Platform Analytics

Designated Customer Project Manager

for New Teams and Locations

Designated Global VIP Support Team

Need Numbers in Bulk?

AVOXI's Flex program offers the ability to instantly expand your inventory

via API or bulk number ordering.

Contact Center Pricing Graphic

Need Numbers in Bulk?

AVOXI's Flex program offers the ability to instantly expand your inventory via API or bulk number ordering.

Complete Feature List Below:

Baseline Features Launch Contact Engaged Enterprise
Minimum # of Users 1 3 3
Minimum Phone Number Per Plan 1 1 1
Number Starting Price Per Month $4.49 $4.49 $4.49
Concurrent Calls Unlimited Unlimited Unlimited
Data Storage 1 Year 1 Year Unlimited
Voice Recording Storage 30 Days 30 Days 60 Months
US/Canada Unlimited Local Calling
Initial Set Up Launch Contact Engaged Enterprise
User Set Up and Controls
Instant Number Activation
Instant SMS to Email
Calls from Any Number
Number Porting (~75+ Countries)
International Caller ID TrueLocal™ TrueLocal™ TrueLocal™
Custom Music and Messaging
Business Hours
Virtual Attendant
Voicemail
Voicemail Transcription Delivered in Email
Advanced Call Routing
Disaster Recovery Routing
Call Forwarding
Softphone
Call Queuing
Click to Call
Queue Callback
Bring Your Own Carrier
VIP Calling
Skills Based Routing
Collaboration Launch Contact Engaged Enterprise
External Forwarding for Calls
Call Recording
Ring Groups
Flexible Call Distribution Rules
Extensions
Email Reporting
Call Monitoring
Call Whisper
Call Barge
Call Disposition
Call Notes
Call Hold
Warm Transfer
Blind Transfer
Analytics Launch Contact Engaged Enterprise
Call Detail Records
All Account Activity Tracking
Data Export
Inbound Call Metrics
Outbound Call Metrics
Number Trend Reporting
IVR Reporting
Live Queue Analytics
Transfer Reporting
Agent Status Reporting
SLA Reporting
Outbound Agent Reporting
Analytics Storage 6 Months 12 Months Unlimited
Apps & Integrations Launch Contact Engaged Enterprise
Premise CC Integration
UCaaS Integration
CCaaS Integration
Microsoft Teams / Direct Routing
Twilio Integration
Elastic SIP Trunks / Outbound Calling
API Access
Call Quality User Application
Salesforce Integration
Zoho Integration
Zendesk Integration
~20+ Integrations Available
Data Dips / Custom Integrations
Security and Compliance Launch Contact Engaged Enterprise
SSO - G Suite, Okta
TLS / SRTP
HIPAA (BAA)
GDPR
PCI
Top Tier Physical Data Center Presence
Inbound & Outbound Call Blocking
WebRTC Call Encryption
Support and Monitoring Launch Contact Engaged Enterprise
24x7 Follow the Sun Global Support
Online Knowledge Base
Multi-Channel Support: Voice, Chat, Email, SMS
Global Fraud Monitoring
Call Quality Monitoring and Alerts
Dual Language Support (English/Spanish)
Online Training Modules and User Certification
SLA Threshold Monitoring and Alerts
Custom Onboarding and Training
ProServices for Configuration
VIP / Priority Support Team
Designated Environment Monitoring

Complete Feature List Below

Baseline Features

Minimum # of Users
Launch 1
Contact 3
Engaged Enterprise 3
Minimum Phone Number Per Plan
Launch 1
Contact 1
Engaged Enterprise 1
Number Starting Price per Month
Launch $4.49
Contact $4.49
Engaged Enterprise $4.49
Concurrent Calls
Launch Unlimited
Contact Unlimited
Engaged Enterprise Unlimited
Data Storage
Launch 1 Year
Contact 1 Year
Engaged Enterprise Unlimited
Voice Recording Storage
Launch 30 days
Contact 30 days
Engaged Enterprise 60 months
US/Canada Unlimited Local Calling
Launch
Contact
Engaged Enterprise

Initial Set Up

User Set Up and Controls
Launch
Contact
Engaged Enterprise
Instant Number Activation
Launch
Contact
Engaged Enterprise
Instant SMS to Email
Launch
Contact
Engaged Enterprise
Calls from Any Number
Launch
Contact
Engaged Enterprise
Number Porting (~75+ Countries)
Launch
Contact
Engaged Enterprise
International Caller ID
Launch TrueLocal™
Contact TrueLocal™
Engaged Enterprise TrueLocal™
Custom Music and Messaging
Launch
Contact
Engaged Enterprise
Business Hours
Launch
Contact
Engaged Enterprise
Virtual Attendant
Launch
Contact
Engaged Enterprise
Voicemail
Launch
Contact
Engaged Enterprise
Voicemail Transcription Delivered in Email
Launch
Contact
Engaged Enterprise
Advanced Call Routing
Launch
Contact
Engaged Enterprise
Disaster Recovery Routing
Launch
Contact
Engaged Enterprise
Call Forwarding
Launch
Contact
Engaged Enterprise
Softphone
Launch
Contact
Engaged Enterprise
Call Queuing
Launch
Contact
Engaged Enterprise
Click to Call
Launch
Contact
Engaged Enterprise
Queue Callback
Launch
Contact
Engaged Enterprise
Bring Your Own Carrier
Launch
Contact
Engaged Enterprise
VIP Calling
Launch
Contact
Engaged Enterprise
Skills Based Routing
Launch
Contact
Engaged Enterprise

Collaboration

External Forwarding for Calls
Launch
Contact
Engaged Enterprise
Call Recording
Launch
Contact
Engaged Enterprise
Ring Groups
Launch
Contact
Engaged Enterprise
Flexible Call Distribution Rules
Launch
Contact
Engaged Enterprise
Extensions
Launch
Contact
Engaged Enterprise
Email Reporting
Launch
Contact
Engaged Enterprise
Call Monitoring
Launch
Contact
Engaged Enterprise
Call Whisper
Launch
Contact
Engaged Enterprise
Call Barge
Launch
Contact
Engaged Enterprise
Call Disposition
Launch
Contact
Engaged Enterprise
Call Notes
Launch
Contact
Engaged Enterprise
Call Hold
Launch
Contact
Engaged Enterprise
Warm Transfer
Launch
Contact
Engaged Enterprise
Blind Transfer
Launch
Contact
Engaged Enterprise

Analytics

Call Detail Records
Launch
Contact
Engaged Enterprise
All Account Activity Tracking
Launch
Contact
Engaged Enterprise
Data Export
Launch
Contact
Engaged Enterprise
Inbound Call Metrics
Launch
Contact
Engaged Enterprise
Outbound Call Metrics
Launch
Contact
Engaged Enterprise
Number Trend Reporting
Launch
Contact
Engaged Enterprise
IVR Reporting
Launch
Contact
Engaged Enterprise
Live Queue Analytics
Launch
Contact
Engaged Enterprise
Transfer Reporting
Launch
Contact
Engaged Enterprise
Agent Status Reporting
Launch
Contact
Engaged Enterprise
SLA Reporting
Launch
Contact
Engaged Enterprise
Outbound Agent Reporting
Launch
Contact
Engaged Enterprise
Analytics Storage
Launch 6 Months
Contact 12 Months
Engaged Enterprise Unlimited

Apps & Integrations

Premise CC Integration
Launch
Contact
Engaged Enterprise
UCaaS Integration
Launch
Contact
Engaged Enterprise
CCaaS Integration
Launch
Contact
Engaged Enterprise
MS Teams / Direct Routing
Launch
Contact
Engaged Enterprise
Twilio Integration
Launch
Contact
Engaged Enterprise
Elastic SIP Trunks / Outbound Calling
Launch
Contact
Engaged Enterprise
API Access
Launch
Contact
Engaged Enterprise
Call Quality User Application
Launch
Contact
Engaged Enterprise
Salesforce Integration
Launch
Contact
Engaged Enterprise
Zoho Integration
Launch
Contact
Engaged Enterprise
Zendesk Integration
Launch
Contact
Engaged Enterprise
~20+ Integrations Available
Launch
Contact
Engaged Enterprise
Data Dips / Custom Integrations
Launch
Contact
Engaged Enterprise

Security and Compliance

SSO - G Suite, Okta
Launch
Contact
Engaged Enterprise
TLS / SRTP
Launch
Contact
Engaged Enterprise
HIPAA (BAA)
Launch
Contact
Engaged Enterprise
GDPR
Launch
Contact
Engaged Enterprise
PCI
Launch
Contact
Engaged Enterprise
Top Tier Physical Data Center Presence
Launch
Contact
Engaged Enterprise
Inbound & Outbound Call Blocking
Launch
Contact
Engaged Enterprise
WebRTC Call Encryption
Launch
Contact
Engaged Enterprise

Support and Monitoring

24x7 Follow the Sun Global Support
Launch
Contact
Engaged Enterprise
Online Knowledge Base
Launch
Contact
Engaged Enterprise
Multi-Channel Support: Voice, Chat, Email, SMS
Launch
Contact
Engaged Enterprise
Global Fraud Monitoring
Launch
Contact
Engaged Enterprise
Call Quality Monitoring and Alerts
Launch
Contact
Engaged Enterprise
Dual Language Support (English/Spanish)
Launch
Contact
Engaged Enterprise
Online Training Modules and User Certification
Launch
Contact
Engaged Enterprise
SLA Threshold Monitoring and Alerts
Launch
Contact
Engaged Enterprise
Custom Onboarding and Training
Launch
Contact
Engaged Enterprise
ProServices for Configuration
Launch
Contact
Engaged Enterprise
VIP / Priority Support Team
Launch
Contact
Engaged Enterprise
Designated Environment Monitoring
Launch
Contact
Engaged Enterprise