Pricing

By Ashley Bard | October 30, 2020

Unlock the Value of Cloud-Based Global Communications

Pick a bundle below and upgrade as you grow.

All Bundles Include:

  • Native cloud platform with International reach and scale
  • Instant voice services in 150+ countries
  • 2-way messaging service in US and Canada
  • User management and rules based access controls across all features
  • Scale up pricing and packages in application, no long term contracts
  • Peace of mind with global security and compliance protocols
  • 24x7x365 Follow the Sun Support
  • Knowledge base (KB) and online training program

All Bundles Include:

  • Native cloud platform with International reach and scale
  • Instant voice services in 150+ countries
  • 2-way messaging service in US and Canada
  • User management and rules based access controls across all features
  • Scale up pricing and packages in application, no long term contracts
  • Peace of mind with global security and compliance protocols
  • 24x7x365 Follow the Sun Support
  • Knowledge base (KB) and online training program

Launch

Get started with one country and grow

Starting at

$0

Per User*

Contact

Add agents, workflow management
and advanced analytics

Starting at

$19.99

Per User*

Engaged Enterprise

Full engagement management
for your contact center

Starting at

$39.99

Per User*

Additional Features Include

Complete Number Catalog

International, Domestic, Local Toll-free and Mobile

TrueLocal™

2-way voice service for guaranteed local caller ID in-country

External Call Forwarding

Service for flexible call routing to landline or mobile numbers

Automatic Virtual Attendent

IVR to design call flow logic to your applications or enterprise platform

Call Recording & Storage Services

to allow for coaching, quality management and compliance

Microsoft Teams Direct Routing

Integration to expand number coverage and move in-country extensions to the cloud

Disaster Recovery & Fail Over Routing

to build redundancy between contact centers, geographic locations and service teams

Call Insights

Monitor call quality in real-time from a single dashboard

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Includes Everying in Launch, Plus 

Salesforce Integration

to enable customer data in a unified CRM

Agent Webphone

and Dashboard for cloud based contact center team

(ACD) Routing

to support and sales teams with flexible queuing options

Live Monitoring and Coaching

to allow for monitor, whisper, barge and associated metrics

Call Tagging and Dispositioning

to classify and search call types and outcomes

Real-Time Dashboards

to run your contact center live from any screen

20+ Integrations

Instantly setup for CRM, Helpdesk, Chat & more

Mobile App

to make, receive, and manage calls from anywhere

Designated Onboarding Coach

and Training Program

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Includes Everying in Contact, Plus 

Queue Callback

for enhanced caller experience when waiting for an agent

Live Monitoring

on outbound calls for high performing teams

Skills Based Routing

for matching callers to most capable agents

Bring Your Own Carrier Solution

to integrate existing hard to replace international numbers

Unlimited Storage

for Call Recording and Platform Analytics

Designated Customer Project Manager

for New Teams and Locations

Designated Global VIP Support Team

TRY NOW

Launch

Get started with one country and grow

Starting at

$0

Per User*

Additional Features Include

Complete Number Catalog

International, Domestic, Local Toll-free and Mobile

TrueLocal™

2-way voice service for guaranteed local caller ID in-country

External Call Forwarding

Service for flexible call routing to landline or mobile numbers

Automatic Virtual Attendent

IVR to design call flow logic to your applications or enterprise platform

Call Recording & Storage Services

to allow for coaching, quality management and compliance

Microsoft Teams Direct Routing

Integration to expand number coverage and move in-country extensions to the cloud

Disaster Recovery & Fail Over Routing

to build redundancy between contact centers, geographic locations and service teams

Call Insights

Monitor call quality in real-time from a single dashboard

BUY NOW

Contact

Add agents, workflow management
and advanced analytics

Starting at

$19.99

Per User*

Includes Everying in Launch, Plus 

Salesforce Integration

to enable customer data in a unified CRM

Agent Webphone

and Dashboard for cloud based contact center team

(ACD) Routing

to support and sales teams with flexible queuing options

Live Monitoring and Coaching

to allow for monitor, whisper, barge and associated metrics

Call Tagging and Dispositioning

to classify and search call types and outcomes

Real-Time Dashboards

to run your contact center live from any screen

20+ Integrations

Instantly setup for CRM, Helpdesk, Chat & more

Mobile App

to make, receive, and manage calls from anywhere

Designated Onboarding Coach

and Training Program

TRY NOW

Engaged Enterprise

Full engagement management
for your contact center

Starting at

$39.99

Per User*

Includes Everying in Contact, Plus 

Queue Callback

for enhanced caller experience when waiting for an agent

Live Monitoring

on outbound calls for high performing teams

Skills Based Routing

for matching callers to most capable agents

Bring Your Own Carrier Solution

to integrate existing hard to replace international numbers

Unlimited Storage

for Call Recording and Platform Analytics

Designated Customer Project Manager

for New Teams and Locations

Designated Global VIP Support Team

TRY NOW
* Future invoices will include additional taxes and fees
Platform Fee per customer account $9.99
Intfee Fee for Compliance May apply based on subscription and usage.

Refer to AVOXI's Knowledge Base for detailed information regarding your invoice.

Onboarding Program Fee

The onboarding program fee is a professional services one-time charge for new customers adding contact center licenses or existing customers adding additional licenses (agent onboarding fee).

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Initial Onboarding Fee for New Customers

$149.99

for up to 6 licenses

One-Time Agent Onboarding Fee

$24.99

per license

Complete Feature List Below:

Baseline Features Launch Contact Engaged Enterprise
Minimum # of Users 1 3 3
Minimum Phone Number Per Plan 1 1 1
Number Starting Price Per Month $12.49 $12.49 $12.49
Concurrent Calls Unlimited Unlimited Unlimited
Data Storage 1 Year 1 Year Unlimited
Voice Recording Storage 30 Days 30 Days 60 Months
Call Insights
US/Canada Unlimited Local Calling –
Initial Set Up Launch Contact Engaged Enterprise
User Set Up and Controls
Instant Number Activation
Instant SMS to Email
Calls from Any Number
Number Porting (~75+ Countries)
Number Porting Automation
International Caller ID TrueLocal™ TrueLocal™ TrueLocal™
Custom Music and Messaging
Business Hours
Virtual Attendant
Voicemail
Voicemail Transcription Delivered in Email
Advanced Call Routing
Disaster Recovery Routing
Call Forwarding
Order Status & Document Management
Softphone –
Call Queuing –
Click to Call –
Queue Callback – –
Bring Your Own Carrier – –
VIP Calling – –
Skills Based Routing – –
Collaboration Launch Contact Engaged Enterprise
External Forwarding for Calls
Call Recording
Ring Groups
Flexible Call Distribution Rules
Extensions –
Email Reporting –
Call Monitoring –
Call Whisper –
Call Barge –
Call Disposition –
Call Notes –
Call Hold –
Warm Transfer –
Blind Transfer –
Analytics Launch Contact Engaged Enterprise
Call Detail Records
All Account Activity Tracking
Data Export
Inbound Call Metrics
Outbound Call Metrics
Number Trend Reporting
IVR Reporting
Call Insights
Call Journey –
Live Queue Analytics –
Transfer Reporting –
Agent Status Reporting –
SLA Reporting –
Outbound Agent Reporting – –
Analytics Storage 6 Months 12 Months Unlimited
Apps & Integrations Launch Contact Engaged Enterprise
Premise CC Integration
UCaaS Integration
CCaaS Integration
Microsoft Teams / Direct Routing
Twilio Integration
Elastic SIP Trunks / Outbound Calling $19.99/trunk $19.99/trunk $19.99/trunk
API Access
Call Quality User Application –
Salesforce Integration –
Zoho Integration –
Zendesk Integration –
~20+ Integrations Available –
Mobile App –
Data Dips / Custom Integrations – –
Security and Compliance Launch Contact Engaged Enterprise
SSO - G Suite, Okta