WHEN YOUR BUSINESS RELIES ON VOIP CALL CENTER SOFTWARE OR INTERNATIONAL COMMUNICATIONS
YOU CAN RELY ON AVOXI.
International
Toll Free Numbers
Cost-effective, high quality
international toll-free calling to
virtually any location in the world
utilizing Voice over IP technology
(VoIP) for ITFS and UIFN.
Cloud PBX Service
A virtual PBX – a powerful and
highly advanced solution – offers
many of the same features and
benefits of a traditional PBX, at
a fraction of the cost.
Virtual Call Center Software
A customizable virtual call center
solution with advanced features to
meet the requirements of inbound
call centers and blended call center
operations in locations worldwide.
Lori Pellegrin Cross the Border Realty Services
"We have had no problems with the calls, call quality or service for over four years."
read more»Jonathan Dalli Head of Marketing at eManagement Ltd.
"The superior technology used by AVOXI also ensures peace of mind"
read more»Shana Coetzee www.sat4rent.co.za
"My clients find it very convenient and useful."
read more»Preyan Moodley IT Manager at Ker & Downey
"What’s truly impressive is they have true 24/7 technical support."
read more»Ross Bowers Marketing Manager at Rhino Africa Safaris
"The toll-free numbers helped us give a strong call to action on our website."
read more»Customer Ethics Hotline Industry
"...a huge improvement not only for us as an organization but also for our clients..."
read more»
AVOXI’s call center expertise has helped businesses across the globe streamline operations, improve customer service, save money and reach new geographic areas.
Hosted PBX Solution Powers Financial Services Call Centers in Philippines and Los Angeles
Hosted PBX Solution Powers Financial Services Call Centers in Philippines and Los Angeles
Offering an innovative way for American consumers to repay credit card debt and avoid bankruptcy and foreclosure, this Financial Services company needed a cost-effective solution to reach their target and deploy a customer service infrastructure with a multi-site call center operation. Agents in the Philippines would take inbound calls from potential clients while in Los Angeles, calls from consumers enrolled in the program would be routed to debt counselors.
To avoid most of the upfront capital investment required for a premise-based solution, AVOXI designed and implemented a Hybrid / Hosted PBX solution that offered inbound and outbound call center features and functionality. An IP PBX was installed at the Philippines site to help mitigate the costs and complexity of international bandwidth. Agents and supervisors there were linked via IAX (inter Asterisk exchange) trunk to the call center application hosted at AVOXI in Atlanta. At the Los Angeles site, the cloud-based PBX and call center functionality was delivered from a hosted services platform in Atlanta. Per-month pricing provides a predictable monthly operating expense and a way to quickly and cost-effectively add agents to support increased business volumes.
Today, the company runs two shifts with 65 agents each and continues to grow. It has expanded marketing through US law firms that specialize in bankruptcy. To support these affinity partners, AVOXI has reconfigured the Hosted PBX Solution to allow agents to recognize inbound calls from consumers referred by the law firms. Consumers experience the brand of the individual law firms, versus that of the financial services company.
International Online Gaming Company Wins with AVOXI
International Online Gaming Company Wins with AVOXI
AVOXI partnered with an international online gaming company to help them maintain their industry leadership position by improving customer service while reducing costs. AVOXI helped them expand into new geographic markets through international toll free numbers (ITFS) from more than 20 countries. By installing voice gateways to “IP-enable” the company’s legacy PBX platform, AVOXI protected the gaming company’s investment in its PBX infrastructure while leveraging the cost advantages of Voice over IP (VoIP). A call routing plan was put into place to ensure prompt and efficient handling of all customer calls. This VoIP network solution has resulted in an overall cost savings of more than 50% and high levels of customer satisfaction.
Luxury Gansevoort Turks+Caicos Resort Checks-in with AVOXI’s Affordable Phone Service Solution
Luxury Gansevoort Turks+Caicos Resort Checks-in with AVOXI’s Affordable Phone Service Solution
When opening their luxury resort in the beautiful islands, the client sought a quality telecom service provider that could deliver the level of service one would expect from a resort offering five-star amenities and services. As a telecom service provider for several resorts in the area, as well as hotels in Jamaica and elsewhere in the Caribbean, AVOXI was a natural choice, offering high-quality, low-cost international phone service.
South African Insurance Company Streamlines & Saves with One-Stop Call Center Solution
South African Insurance Company Streamlines & Saves with One-Stop Call Center Solution
Headquartered in Johannesburg, a large independent insurance administrator was seeking a solution to its inefficient and inadequate phone system for its telesales and customer service call center, as well as smaller call center in Cape Town. AVOXI installed Smart Queue – a call center VoIP solution with a monitoring and management application that efficiently handles the company’s telephone traffic and provides managers full visibility to calls, agents and queues via live statistics and historical reports. The system also records calls and tags them for easy retrieval, meeting a statutory requirement for insurance companies. In Cape Town, AVOXI installed a similar system.
AVOXI’s Smart Queue call center solution serves more than 200 insurance agents, enabling supervisors to monitor and proactively manage customer interactions. As a licensed telecom carrier in South Africa, AVOXI also handles the company’s outbound calls to mobile phones and landlines – offering competitive rates and on-site technical support.
Multinational Business Reduces Costs with AVOXI VoIP Call Center Solution
Multinational Business Reduces Costs with AVOXI VoIP Call Center Solution
A growing number of multinational corporations with far-flung global operations, complex telecom and IT infrastructures – and enormous phone bills are embracing voice over IP (VoIP) as a way to cut costs and improve their organization’s ability to respond more quickly to customers and opportunities.
Such an opportunity presented itself in one of the world’s largest pharmaceutical companies. AVOXI identified a way to help reduce its Latin America phone bill. The company needed a partner that could provide expertise in the proprietary technology already deployed in their network, a solution that would require little or no capital investment, lower international rates than it was paying an incumbent carrier, a reputation for quality and reliability and 24X7 technical support. It found all that and more in AVOXI.
A business and technical team from AVOXI’s office in San Jose collaborated with the company to design a solution that included new VoIP gateways at company locations in Costa Rica, El Salvador, Guatemala, Nicaragua, Honduras and the Dominican Republic. The interconnections between the gateways and PBXs were seamless. AVOXI then interconnected the voice gateways in six countries to allow four-digit dialing and free on-net, inter-site calls. Each site was linked to AVOXI facilities in Atlanta, which enabled outbound international VoIP calling.
The solution dramatically reduced the customer’s Latin America phone bill as a result of free on-net, inter-site calls among six countries, 60% savings on all other international calls through AVOXI and reduced dependence on expensive, multiple PRI circuits to carry calls over the PSTN.