Commentwhy call center flexibility is absolutely essential

Why Call Center Flexibility is Absolutely Essential

Call centers around the world continue to make the switch to virtual solutions. Yes, Cloud based call centers cost less, require little-to-no hardware and no on-site maintenance but their real advantage is their flexibility. Flexibility is essential for modern call centers for a variety of reasons. In this article we’ll... »
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Comment5 Cloud Tools That Every Business Owner Should Be Using

5 Cloud Tools That Every Business Owner Should Be Using

Business owners come in all shapes and sizes. Some run giant corporations, small startups and everything in between. The power of the Cloud is revolutionizing the way business is done. We should know; our PBX and call center software are hosted in the Cloud. Our customers use the Cloud... »
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Comment5 Ways to Effectively Coach Call Center Agents

5 Ways to Effectively Coach Call Center Agents

A call center is only as successful as its agents are. That’s why you should be continually training and coaching your agents to achieve success. The call center managers we work with are constantly looking for ways to perfect their coaching techniques so we decided to highlight our most successful tips... »
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