CommentHow the Cloud Helps with Disaster Recovery

How the Cloud Helps with Disaster Recovery

With winter weather hitting many of our customers, it’s important that we discuss disaster recovery. Powerful winter storms have already hit several major cities leaving many businesses disrupted and unable to operate. Those with Cloud phone systems, however, understand its advantages in these types of scenarios. In this article... »
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CommentWhy Your Small Business Should Utilize Call Center Software

Why Your Small Business Should Utilize Call Center Software

For a small business, streamlining is necessary. These businesses can sometimes lack the manpower of a larger competitor and thus, may find it harder to implement processes. VoIP has begun to transform this possible issue. Virtual call center software, in particular, is one essential tool that small businesses should be utilizing.... »
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CommentHow to Improve Quality Assurance in a Call Center

How to Improve Quality Assurance in a Call Center

The success of a call center is greatly dependent on the quality assurance steps that are implemented. We’re often asked for ways that our customers can begin implementing successful quality assurance methods so we’ve compiled this list of 5 tips that can get them on the right track. In... »
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