Comment5 Cloud Tools That Every Business Owner Should Be Using

5 Cloud Tools That Every Business Owner Should Be Using

Business owners come in all shapes and sizes. Some run giant corporations, small startups and everything in between. The power of the Cloud is revolutionizing the way business is done. We should know; our PBX and call center software are hosted in the Cloud. Our customers use the Cloud... »
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Comment5 Ways to Effectively Coach Call Center Agents

5 Ways to Effectively Coach Call Center Agents

A call center is only as successful as its agents are. That’s why you should be continually training and coaching your agents to achieve success. The call center managers we work with are constantly looking for ways to perfect their coaching techniques so we decided to highlight our most successful tips... »
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CommentA Checklist for Setting up a Business VoIP System

A Checklist for Setting up a Business VoIP System

Business VoIP systems have become increasingly popular among companies as the power of Cloud technology expands. A lot of our customers are first time VoIP users so we often walk them through the important steps needed to set up their system. We know a lot of other businesses need guidance as well... »
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