CommentCall Centres

The Top 4 Call Center Performance Drivers

Which Performance driver is most important to your call center? Well, it depends on your organization’s goals and the priorities that you’ve established for the Call Center. Performance drivers fall into four distinct categories: Customer satisfaction Employee satisfaction Efficiency Revenue generation Customer Satisfaction Some Call Centers are excellent at understanding what makes customers happy, but not all... »
Continue Reading
CommentAboutUs_Graphic

How Quickly Can You Convert to Cloud VOIP?

Deployment of voice over IP (VOIP) can be quick and easy, especially when your VOIP service is in the cloud.  For most implementations, you can be live in a matter of days. Before you implement cloud-based VOIP for your business there are a few considerations you must first address.  Switching... »
Continue Reading
CommentVOIP_logo

8 Security Measures You Need For VoIP

Voice over IP or VOIP allows for full-featured telephone services over the internet, thus providing lower costs, greater numbers of services, and hosted operations (in the cloud). However, this type of operation pushes many of the security requirements formerly handled by a company and its telco to a VOIP... »
Continue Reading
CommentCall Center Agent Team

What Makes a Great Call Center?

  An great call center is guaranteed to make your customers and employees happy. So, how does your call center measure up? A Great Call Center: Concentrates on its business goals Answers phone calls and e-emails quickly Resolves most, if not all, customer questions on the first contact Works efficiently Ensures that agents need to do little follow-up on the customer... »
Continue Reading
CommentVirtual Phone Number

844 Toll Free Numbers Roll Out in December – AVOXI Will Offer

844 Toll Free Numbers to be released early because of high demand - Contact AVOXI on 7 December 2013 to get yours   Toll free numbers allow customers to contact businesses free of charge, making them highly sought after since their debut in 1967. There are approximately 14 million toll free numbers... »
Continue Reading