CommentHow to Hire the Best Call Center Agents

How to Hire the Best Call Center Agents

The success of your call center is dependent on the employees you hire to work there. Motivated call center agents will work harder to assist your customers and thus, will positively impact your business. But how do you know who to hire? There are a number of traits and... »
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CommentHow the Cloud Helps with Disaster Recovery

How the Cloud Helps with Disaster Recovery

With winter weather hitting many of our customers, it’s important that we discuss disaster recovery. Powerful winter storms have already hit several major cities leaving many businesses disrupted and unable to operate. Those with Cloud phone systems, however, understand its advantages in these types of scenarios. In this article... »
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CommentWhy Your Small Business Should Utilize Call Center Software

Why Your Small Business Should Utilize Call Center Software

For a small business, streamlining is necessary. These businesses can sometimes lack the manpower of a larger competitor and thus, may find it harder to implement processes. VoIP has begun to transform this possible issue. Virtual call center software, in particular, is one essential tool that small businesses should be utilizing.... »
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