Commenthow your calls are billed

How Your Calls Are Billed

When customers get their first bill from a phone company, there can often be confusion about particular charges associated with their phone calls. We totally understand! The way calls are charged are different for every company. To help clear up any confusion, we’ll explain how most calls are charged... »
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Commenthow a cloud pbx system can benefit your multilingual business

A Cloud PBX System Can Benefit Your Multilingual Business

For businesses with multilingual employees catering to a wide variety of customers, it can sometimes be difficult trying to match up callers with the correct recipient You want to make sure you’re giving your customers the best customer service possible. That means making sure their calls are delivered and answered correctly the first... »
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CommentWhy Do VoIP Call Center Phone Systems Fail

Why Do VoIP Call Center Phone Systems Fail?

Whether you’re currently using VoIP or are considering the switch to this type of phone system, you’re probably curious about the issues that you could run into. It’s a valid concern! Customers often have questions about new technology. So in this article, we’ll walk you through some of the... »
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