AVOXI Blog

Your source for the latest cloud communications news.

stripes-long
All
  • All
  • CEO Messages
  • Cloud PBX
  • Contact Center
  • Features and Add-Ons
  • Industries
  • Other
  • Phone System
  • SIP Trunking
  • Virtual Numbers
  • VoIP Communications

How to Reduce Hold Time in a Call Center

Don't let bad hold practices be the reason you lose customers! Customers dial call centers for fast solutions and answers, don't disappoint them and place...

Best Ways to Use Call Center Scripts

Request Demo Talk to an Expert Contact Us As a provider of some of the most effective, yet affordable, inbound call center software on the...

How to Manage Call Center Agent Auxiliary Time

Request Demo Talk to an Expert Contact Us One of the key aspects of running a contact center is agent time management. And while most...

How to Dial South Africa from the United States

Request Demo Talk to an Expert Contact Us   Calling companies abroad such as South Africa tend to be more difficult for customers than calling...

How to Call India from the US

  Calling abroad isn’t always easy. Not only are phone numbers formatted in a variety of different ways, every phone number has its own specific...

How to Improve CSAT Scores in Your Call Center

As an inbound call center manager, you live and breathe customer service. You measure it, and improve it- and one great way to do it...

Top Call Center Etiquette Tips

Request Demo Talk to an Expert Contact Us Establishing great call center etiquette standards is one of the most important things you can do for...

Sonetel Review and Pricing

Occasionally, potential customers ask us which virtual number service we would we recommend if they wanted to know their options. Since we believe nobody delivers...

Best TollfreeForwarding Alternatives [2019]

If you're looking for business phone numbers or a cloud phone system, there is a good chance you've come across TollFreeForwarding at some point. At...

China’s New Calling Regulations

In an attempt to crack down on spam traffic, Chinese telecom regulators recently released tighter restrictions in regard to voice calls made to China. How...

Best CallFire Alternatives in 2019

If you're looking for virtual phone numbers, business texting, or business phone systems, there is a good chance CallFire has shown up. At AVOXI, we...

Best India Virtual Phone Number Providers

If you're in the market for a VoIP number in India, you've come to the right place. Whether you have a service you aren't exactly...

Call Center Agent Scorecard Templates

Call evaluation forms and agent scorecards are excellent call center quality monitoring tools for better performance metrics. Like any other quality assurance tool, your call...

Global Call Forwarding Review and Pricing

If you're in the market for business phone numbers, SMS service, or virtual phone systems, there is a good chance GlobalCallForwarding has shown up in...

Call Center Attrition Rates

In order to effectively measure the health of your business, you must understand employee turnover and attrition. Employee turnover causes major headaches for call center...

Toll Free vs Local Numbers

Request Demo Talk to an Expert Contact Us Toll free numbers vs local numbers. We've noticed plenty of confusion about the differences between the two....

Most Effective Call Center Bonus Structures

Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective...

Your Most Important Call Center Coaching Tools

Training your call center agents is half the battle, the other half is making sure that information learned in training is actually being used by...

Best Call Center Performance Games

Looking for call center gamification ideas? Keeping your call center agents productive means keeping them satisfied and appreciated, and games with rewards are a great...

How to Motivate Call Center Agents

Looking for the best ways to motivate call center agents? As a call center manager, it’s your job to make sure that your agents stay...

How To Reduce Call Center Turnover

Employee turnover is a problem, and not many people take the steps to help lower it. Call center agent turnover rates are off the charts...