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Best Call Forwarding Services for Business in 2019

So you’re looking for the best call forwarding service for your business. Since you found this post, you probably already have an idea of what...

The Best Australia Call Forwarding Services in 2019

So you’re looking for the best Australian call forwarding service for your business. Since you found this post, you probably already have an idea of...

Ben Motteram on How to Measure Customer Experience: Advice from the Front Lines

We are excited to introduce this special guest in our cloud contact center series. With a wide array of client engagements and an extensive background...

Compare the 5 Best UK Call Forwarding Services in 2019

So you’re looking for a great UK call forwarding service? Since you found this post, you probably already have an idea of what you’re looking...

Best USA SIP Trunk Providers in 2019

Looking for the best USA SIP trunk provider for your company? We want to make it easy for you! Today we're comparing US SIP trunk...

“Become A Rockstar” James Dodkins

Speaking with former SpeedTheory heavy metal band guitarist turned renowned customer service trainer James Dodkins is not unlike attending a rock concert. Same energy. Same...

“Customer What?” Looking Ahead with Ian Golding

“Now, more than ever, should be a wonderful time to be a customer”, says Ian Golding, author of Customer What? a refreshing and practical guide...

Mike Aoki – “I’ve Been In Your Shoes.”

Mike Aoki knows his way around a contact center. In the early 1990’s, he handled 50,000+ calls as a Bell Mobility customer service agent; later...

Employee Wellness in Your Contact Center

"With a decade of customer service experience under my belt...I've experienced first hand how not taking care of yourself while busy at work can lead to flat...

CEO’s Message – 2018 Fourth Quarter Update

A Special Hello to Our Loyal Customers Thanks once again for your continued business and your encouragement to do more and go further. Much has...

South Africa SIP Virtual Number Guide

  SIP virtual numbers continue to grow in popularity with South African-based businesses and contact centers. With the deployment high-speed fiber optic infrastructure, a SIP...

Inspiring Market Influencer Sean B. Hawkins

“Amazing service begins with engaged leaders,” writes Sean B. Hawkins, in a recent Call Center Weekly article. Hawkins should know. An International Customer Management Institute...

Roy Atkinson – Customer Service In The Digital Age

  Roy Atkinson makes any short list of leading service and support industry influencers. His specialty is exploring the connection between customer service and technology,...

Michael Pace on Revolutionizing the Customers Experience

Michael Pace, an Incoming Call Management Institute (ICMI) leader, is passionate about helping companies create customer service environments, journeys, and actions that help make their...

Best Australia SIP Trunk Providers in 2019

Trying to find the best Australia SIP trunk provider for your business? We're making it easy with our 2019 comparison, including 5 top SIP trunk...

Shep Hyken on Customer Service: 4 Trends Your Business Can’t Ignore

In the world of customer service, says bestselling customer service author and acclaimed speaker Shep Hyken, only one statistic matters: Does the customer come back....

Asia Number Porting Guide

Are you having trouble trying to check your VoIP number portability? We had the same problem, so we put together the best Asia phone number portability...

International vs Domestic Toll Free Numbers

  As the top provider of international and domestic toll free numbers worldwide, customers often ask us about the differences between these two types of...

Marketing Strategies for Contact Centers

Request Demo Talk to a Specialist Contact Us The digital age has transformed the way businesses view their marketing strategies.  Although inbound marketing continues to...

Toll Free vs Local Numbers | Your DID Toll Free Number Guide

  Toll vs toll free numbers vs local numbers. We've noticed plenty of confusion about these terms on the web. Luckily, this article will make...

0800 Number Price Guide

  For over 18 years, AVOXI has helped companies around the world get the best 0800 number pricing where they may need service. Find the...