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How to Handle Angry Customers on the Phone

Call center jobs are already stressful, and dealing with frustrated customers doesn't make your job any easier. In fact, handling difficult customers over the phone...

Call Center Training Best Practices

Call center agent training is one of the most researched topics when it comes to customer experience. However, managers still have huge problems identifying the...

7 Qualities of a Successful Call Center Agent

Whether you want to become the best call center agent you can be, or you want to make a new hire based on the top...

How to Manage Remote Call Center Agents

Looking to learn how to effective manage remote call center agents? Today's virtual call center solutions allow for more flexibility than ever, especially when it...

Best Call Management Software (2019)

Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those...

Best Virtual Attendant Software

Request Demo Talk to an Expert Contact Us If you’re looking for the best auto attendant phone systems, look no further. Having a great virtual...

Best Call Center Call Routing Services

Request Demo Talk to an Expert Contact Us With companies receiving high calling volumes, it is important to make sure every customer feels valued. After...

What is Call Tracking?

Call Tracking, you’ve heard of it and you know many businesses have begun using it, but what is it exactly? What value does it add...

Best Call Monitoring Providers [2019]

Request Demo Talk to an Expert Contact Us Looking for the best call monitoring providers? We just made your search easier by gathering a list...

Best Call Tracking Software in 2019

Call tracking is a method of keeping up with the success of your various marketing campaigns. Call tracking software enables businesses to see which marketing...

Call Quality Assurance Guide [2019] Best Practices, Tips, and Scorecard

Request Demo Talk to an Expert Contact Us In this article, we provide you with the knowledge you need to make your call center efficient...

What Is Call Monitoring?

Request Demo Talk to an Expert Contact Us If you’ve found this article, you’re probably curious about the ins and outs of call monitoring-- and...

What is Call Queue Management?

Call queue management is the oversight of call queues to make sure customer wait time is minimal, while also ensuring fair workload distribution to the...

Top 5 US Toll Free Number Providers

So you're searching for the best US toll free number provider for your company. Since you found this article, you probably know what you're looking...

5 Best Call Recording Providers for Call Centers

Request Demo Talk to an Expert Contact Us In this post, we’ve compiled the top 5 call recording software providers that can give your contact...

Best Cloud PBX Solution for Small Business

High costs, security issues, features you don’t need, and poor call quality are all common complaints with small business cloud PBX systems. How do you...

Best Australian Inbound Number Providers in 2019

So, you're searching for the best Australian inbound number provider for your business. Since you found this article, you probably have an idea of what...

What Is a Cloud PBX?

Request Demo Talk to an Expert Contact Us So what is Cloud PBX? If you're looking into phone solutions for your business, you've probably seen this...

Best 0800 Number Providers in Romania

Looking to expand your business in Romania, but you're not sure where to start? Getting an 0800 number in Romania can help you expand your...

Easyinbound Review and Top Alternatives 2019

Looking for an in-depth review of easyinbound and pricing comparison with top competitors? It’s good to weigh all your options, so to help you find...

Best Kall8 Alternatives in 2019

Looking for the best Kall8 phone alternatives in 2019? Since you found this article, you clearly care to compare Kall8, a great phone system provider,...