Cloud Contact Center Software (Virtual Call Center)
AVOXI's virtual call center software is the flexible, affordable, and easy-to-use cloud contact center platform for global business. Manage your call center agents, phone numbers, customer service metrics, call routing rules and more from anywhere with an internet connection. No setup fees. No contracts. Try our hosted contact center solution risk-free.
Try Virtual Call Center Software Risk-Free
Virtual call center software makes it easy to handle inbound and outbound calls, manage remote teams, monitor agent performance, and more. AVOXI's cloud-based contact center platform integrates with your CRM and customer service tools like Salesforce to improve caller satisfaction, reduce errors, and automate tasks like call logging.
Setting up your virtual contact center is quick, easy, and affordable with AVOXI. Enjoy a free trial of our contact center software and see just how easy managing a hosted call center can be.
Expect the Best from Your Cloud Contact Center Solution
The AVOXI contact center platform is the virtual call center built to simplify your work with creative features and integrations that are affordable and easy-to-use. No other call center software provider gives you so much functionality at such an affordable price.
Cloud Call Center Pricing
*3 licenses minimum required
*Call Recording & BYOC may incur additional usage charges.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager - IT Support
Integrated With the Technologies Your Business Relies On
Have Questions About Hosted Call Center Solutions?
Interested in trying hosted call center software, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.
Why So Many Businesses Choose AVOXI's Virtual Contact Center
There is a reason why over 5,000 businesses worldwide trust AVOXI as their business voice and cloud contact center software provider.
Fast Implementation
We're removing the complexity from contact center management. Implement your cloud-based call center in days and start simplifying your workload right away.
Reduced Costs
Finally, running a cloud call center can be both easy and affordable. No setup fees or minimum contracts, affordable license plans, and globally competitive call rates make it easy to reduce your contact center costs with AVOXI.
Dedicated Support
Every customer using our virtual call center platform have access to 24/7 support with our in-house experts and a dedicated account expert focused on your specific business needs.
Simplified Integration
AVOXI removes complexity from your workflows. Choose from 50+ CRM, ticketing, and productivity tools to integrate with your global call center platform. Call center software integrations are just a few clicks away.
World's Largest Coverage Area
With a VoIP telephony network covering 170+ countries, no cloud contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.
Innovative Feature Roadmap
AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.
Get the Most Out of Your Virtual Call Center Platform
AVOXI is more than a just a hosted call center, it's a global communications platform. Take advantage of our powerful VoIP telephony network and cloud-based integrations to maximize your savings and performance improvements.
Common Questions About Hosted Call Center Software
In most cases, new customers are able to fully deploy a virtual contact center within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your browser-based call center interface.
As a browser-based contact center software, AVOXI can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching a hosted call center.
Every AVOXI customer using AVOXI's hosted contact center platform has access to live support via phone or email. You can also create service tickets via email or chat from within your User Interface.
Yes, AVOXI Genius is designed to give you complete control over your virtual contact center. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules.
The dedicated engineers at AVOXI are enhancing our existing contact center integrations and adding new platforms to the integrations store every month! If you have questions about available call center software integrations, or if you would like to request a new platform be added next, please let us know!
Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your VoIP call center's free trial period.
AVOXI is a one-stop-shop for cloud communications and business voice solutions! In addition to the top cloud-based contact center software for global businesses, popular services from AVOXI include virtual phone numbers from 160+ countries, SIP trunking, and SMS forwarding.