Cloud Contact Center Software
Increase agent productivity and improve your call center operations with virtual call center solutions.
AVOXI Genius® Cloud Contact Center
Setting up a cloud contact center doesn't need to be difficult. AVOXI Genius is the first effective, affordable, and easy-to-use cloud-based contact center solution for business. Finally, you don't need to pay premium pricing for amazing call quality and enterprise features like Advanced IVR, ACD, Live Call Monitoring, Call Recording, Flexible Call Queueing and many more. Experience the best cloud contact center solution for business and try AVOXI Genius risk-free.
Managing Your Virtual Contact Center
Your inbound contact center allows you to:
- Route calls to the right agent every time with ACD
- Set up custom greetings and Advanced IVR menus
- Customize rules for your Call Queues and Ring Groups
- Receive Voicemail Transcriptions via email
- The Genius WebRTC Phone for global outbound dialing
- Custom Caller ID with your toll free or local numbers
- Easily manage your Inbound Contact Center features from your Easy-to-Use Online Interface
Cloud Contact Center Management Made Easy
Managing your cloud contact center has never been so easy:
- Use Live Call Monitoring features like Call Whisper and Call Barge
- Utilize Call Disposition to track the quality of your customer interactions
- View Call Logs, Agent Reports and more from AVOXI Genius Analytics
- Enjoy 15 days of free Call Recording or upgrade to an extended plan
- Easily add new users, create queues, update routing rules, and manage your account from your Online Interface
Benefits of Choosing AVOXI
There's a reason why so many companies around the world trust AVOXI as their cloud contact center solution:
- Enjoy the best call rates with virtual numbers in 150+ countries
- Combine your Cloud Contact Center Solution with your Business Phone Service
- Earn $25 - $1,000 in credit for transferring numbers to AVOXI's network
- Global VoIP infrastructure ensures amazing call quality no matter where you are
- There are no setup fees or minimum contracts. Try AVOXI Genius risk-free!
See How Easy Contact Center Management Can Be with AVOXI Genius
Finally, contact center software that is simple, effective, and affordable.
Cloud Contact Center Pricing
Genius Essential
- WebRTC Phone
- Call Recording
- Virtual Attendant (IVR)
- Call Groups
- Voicemail Transcription
- Standard Reporting
- Online User-Interface
Genius Contact
- Everything in Essential +
- Call Queues
- Live Call Monitoring
- Call Whisper
- Call Barge
- Automated Call Distribution
- Advanced Analytics
See What Customers Are Saying About AVOXI Genius
Cloud Contact Center Software Features
Frequently Asked Questions
With AVOXI Genius, setting up your new virtual contact center takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.
AVOXI Genius contact center software can be used anywhere. All you need is a stable internet connection (150 kbps per call recommended) and a supported operating system (Windows 7 or later or Mac OS Yosemite 10.10 or later.
24/7 phone support is available to all AVOXI Genius customers. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login.
AVOXI Genius is designed to give you complete control over your virtual contact center. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 150+ countries instantly.
Still Have Questions About Virtual Contact Center Software?
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