Cloud Contact Center Software (Virtual Call Center)
AVOXI's virtual call center software is the flexible, affordable, and easy-to-use cloud contact center platform for global business. Manage your call center agents, phone numbers, customer service metrics, call routing rules and more from anywhere with an internet connection. No setup fees. No contracts. Try our hosted contact center solution risk-free.
Try Virtual Call Center Software Risk-Free
Virtual call center software makes it easy to handle inbound and outbound calls, manage remote teams, monitor agent performance, and more. AVOXI's cloud-based contact center platform integrates with your CRM and customer service tools like Salesforce to improve caller satisfaction, reduce errors, and automate tasks like call logging.
Setting up your virtual contact center is quick, easy, and affordable with AVOXI. Enjoy a free trial of our contact center software and see just how easy managing a hosted call center can be.
Expect the Best from Your Cloud Contact Center Solution
The AVOXI contact center platform is the virtual call center built to simplify your work with creative features and integrations that are affordable and easy-to-use. No other call center software provider gives you so much functionality at such an affordable price.
Remote Management
The Top International Contact Center Solution
The Top International Contact Center SolutionWith an intuitive interface and self-service features, AVOXI is the powerful, easy-to-use virtual call center platform for global business:
- Seamless Setup and Support: Set up your virtual call center in just 1-2 days. Our onboarding experts will ensure everything is working according to your preferences and 24/7 live support always has you covered.
- Global Voice Architecture: No matter where your agents and callers are, AVOXI’s powerful voice architecture provides unlimited concurrent calling and excellent call quality during inbound and outbound calls.
- Integrate in Minutes: Automate tasks and reduce errors by integrating your virtual call center platform with your CRM and business tools. Integrate with platforms like Salesforce, Zendesk, Zoho and many more.
- Manage Your Cloud Call Center Remotely: Our cloud-based contact center allows agents to handle calls from anywhere, while admins can monitor agent activity and key metrics, add or remove phone numbers and users, and customize call routing rules anytime.
Inbound Call Routing
Manage Your Contact Center's Call Routing Rules from an Intuitive Interface
Manage Your Contact Center's Call Routing Rules from an Intuitive InterfaceAVOXI’s contact center platform gives you what you need to optimize your sales and support teams’ call flows and customer interactions:
- Route Callers to the Right Agent the First Time: Inbound call routing features like IVR and automatic call distribution make it easy to connect your callers to the best agent for their needs as quickly as possible.
- Monitor Calls and Track Performance: Track KPIs and monitor performance with intuitive dashboards and advanced reporting. Coach your agents with live monitoring, call scoring, call whisper and more.
- Improve Interactions with CRM Integration: Simplify workflows and provide agents with contextual customer screen pops when receiving calls by integrating your contact center software and CRM or ticketing platforms.
- Powerful Cloud Telephony Infrastructure: Our power cloud telephony network is built to provide unlimited concurrent calling and excellent voice quality no matter where you or your callers are located. Set up new VoIP phone numbers in 170+ countries instantly.
Monitoring & Reporting
Motivate Call Center Agents, Monitor Conversions, and Improve Customer Service
Motivate Call Center Agents, Monitor Conversions, and Improve Customer ServiceEnsure quality standards are met, improve team performance and monitor your contact center metrics from one intuitive interface:
- Live Dashboards and Analytics: Monitor your contact center’s KPIs from intuitive dashboards with drill-down analytics. Easily track call volumes, agent activities, and customer success metrics in real-time.
- Shared and Scheduled Reports: Track historical trends in your key metrics, share reports with team members with just a few clicks, and automatically distribute reports with scheduled reporting.
- Live Quality Monitoring: Monitor your key metrics with real-time performance dashboards. Attach feedback notes to call recordings, and track performance trends with call scoring and disposition reports.
- Call Coaching: Stay ahead of potential issues from your Live Coaching Dashboard, attach personalized agent feedback to recorded calls, and guide agents to better performances with call monitoring, barge, and whisper.
Outbound Dialing
Global Outbound Dialing Features Included with Your Contact Center Software
Global Outbound Dialing Features Included with Your Contact Center SoftwareAVOXI’s cloud contact center platform makes it easier to manage your teams by seamlessly blending inbound and outbound calling features:
- Reach Customers Anywhere: Every virtual call center agent gets a lightweight softphone with global outbound dialing features. Contact center customers can also take advantage of unlimited calling to the US & Canada!
- Save Agent Time with Click-to-Dial: AVOXI’s free click-to-dial extension allows agents to make outbound calls by simply clicking a phone number from a webpage, spreadsheet, or your CRM and ticketing platforms.
- Coach Your Agents to Better Performance: Take advantage of call monitoring and agent coaching features like live dashboards, call whisper and barge, call scoring and more to improve team performances.
- Cloud-based Integrations Save Time and Reduce Errors: Automate tasks like call logging and set your agents up for success by integrating AVOXI’s contact center platform with your CRM and other business tools.
Affordable Pricing
Amazingly Affordable Cloud Call Center Solutions
Amazingly Affordable Cloud Call Center SolutionsAVOXI makes it easy to reduce the cost of managing a virtual call center without sacrificing system quality:
- Get More for Less: With monthly plans starting at just $19.99, few call center software providers can claim to give you so many features and integrations at such affordable pricing. Save even more when you go annual!
- Eliminate Startup Costs: No setup fees, no cancellation costs, and no expensive implementations. AVOXI’s dedicated experts will help you set up and optimize your virtual call center within days.
- Get Paid to Transfer Your Numbers: Have telephone numbers you would like to keep? AVOXI will give you one month of calls for free with every number you port to our platform, no matter how many calls you take.
- Save Big on VoIP Telephony: AVOXI started as a global voice solution, and we’ve spent 20 years optimizing our VoIP network for efficiency and affordability. Most call center software providers buy numbers from providers like us before selling them to customers at higher rates.
Cloud Call Center Pricing
*3 licenses minimum required
*Call Recording & BYOC may incur additional usage charges.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager – IT Support
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Marco
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Suzanne
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Abdul Hameed
Asst. Manager - IT Support
Integrated With the Technologies Your Business Relies On
Have Questions About Hosted Call Center Solutions?
Interested in trying hosted call center software, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.
Why So Many Businesses Choose AVOXI's Virtual Contact Center
There is a reason why over 5,000 businesses worldwide trust AVOXI as their business voice and cloud contact center software provider.
Fast Implementation
We're removing the complexity from contact center management. Implement your cloud-based call center in days and start simplifying your workload right away.
Reduced Costs
Finally, running a cloud call center can be both easy and affordable. No setup fees or minimum contracts, affordable license plans, and globally competitive call rates make it easy to reduce your contact center costs with AVOXI.
Dedicated Support
Every customer using our virtual call center platform have access to 24/7 support with our in-house experts and a dedicated account expert focused on your specific business needs.
Simplified Integration
AVOXI removes complexity from your workflows. Choose from 50+ CRM, ticketing, and productivity tools to integrate with your global call center platform. Call center software integrations are just a few clicks away.
World's Largest Coverage Area
With a VoIP telephony network covering 170+ countries, no cloud contact center provider gives you the reach that AVOXI does. Enjoy amazing call quality for affordable rates worldwide.
Innovative Feature Roadmap
AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.
Get the Most Out of Your Virtual Call Center Platform
AVOXI is more than a just a hosted call center, it's a global communications platform. Take advantage of our powerful VoIP telephony network and cloud-based integrations to maximize your savings and performance improvements.
Common Questions About Hosted Call Center Software
In most cases, new customers are able to fully deploy a virtual contact center within two business days. That includes onboarding and coaching from an AVOXI implementation expert. After signup, you can instantly self-provision new users, phone numbers, and much more from your browser-based call center interface.
As a browser-based contact center software, AVOXI can be used anywhere where you have a stable internet connection (we recommend 150 kbps per simultaneous call). There are no additional hardware requirements for launching a hosted call center.
Every AVOXI customer using AVOXI's hosted contact center platform has access to live support via phone or email. You can also create service tickets via email or chat from within your User Interface.
Yes, AVOXI Genius is designed to give you complete control over your virtual contact center. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free, non-geographic, and local phone numbers from 160+ countries instantly and customize your call distribution rules.
The dedicated engineers at AVOXI are enhancing our existing contact center integrations and adding new platforms to the integrations store every month! If you have questions about available call center software integrations, or if you would like to request a new platform be added next, please let us know!
Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your VoIP call center's free trial period.
AVOXI is a one-stop-shop for cloud communications and business voice solutions! In addition to the top cloud-based contact center software for global businesses, popular services from AVOXI include virtual phone numbers from 160+ countries, SIP trunking, and SMS forwarding.