Virtual Call Center Software | AVOXI Genius® Cloud Contact Center

Set Up Your Virtual Contact Center in Minutes

Setting up a cloud contact center doesn't need to be difficult. AVOXI Genius is the first effective, affordable, and easy-to-use cloud-based contact center solution for business. Finally, you don't need to pay premium pricing for amazing call quality and enterprise features like Advanced IVR, ACD, Live Call Monitoring, Flexible Call Queueing and many more. Experience the best cloud contact center solution for business and try AVOXI Genius risk-free.

Expect the Best from Your Cloud-Based Call Center Software

Virtual Call Center Overview

Managing Your Contact Center

AVOXI Advantage

Virtual Call Center Overview

Managing Your Virtual Call Center

The AVOXI Genius contact center software platform allows you to:

Route calls to the right agent every time with automated call distribution
Set up custom greetings and unlimited IVR branches as your call flow requires
Choose standard ring rules or set up custom call queue routing options
Receive voicemail transcriptions via email
Make outbound calls with custom caller ID to any global destination from your secure WebRTC phone
Manage your virtual contact center from anywhere via an intuitive web-based call center interface

Managing Your Contact Center

Cloud Contact Center Management Made Easy

Take control of your communications and improve team performance fast:

Use live call monitoring features like call whisper and call barge
Utilize call disposition to track the quality of your customer interactions
View call logs, agent reports and more from AVOXI Genius call center analytics
Easily add new users, create call queues, update routing rules, and so much more from your online call center software

AVOXI Advantage

Benefits of Choosing AVOXI

There's a reason why so many companies around the world trust AVOXI with their cloud contact center solutions:

Enjoy the best call rates with virtual numbers in 160+ countries
Integrate your cloud contact center solution with your business phone services
Global VoIP infrastructure ensures amazing call quality no matter where you are
There are no setup fees or minimum contracts. Try AVOXI Genius risk-free!

See How Easy Your Contact Center Solution Can Be with AVOXI Genius

Finally, contact center software that is simple, effective, and affordable.

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Cloud Contact Center Pricing

VoIP Softphone (WebRTC)
Call Transfer
Call Hold
On Demand Call Recording
Mute
Outbound Calling
User Management
Add/Edit Users
Assign Extensions
Assign Roles
Set Caller ID
Virtual Attendant
Add/Remove/Edit
Upload/Record Audio Prompts
Call Recording
Playback/Download
Voicemail Management
Playback/Download
Greeting Management
Voicemail to Email
Voicemail Transcription
Call Forwarding
Add/Remove/Edit
Time of Day Routing
Caller ID Display
Call Groups
Add/Remove/Edit
Set Sequence Strategy
Member Management
Call Queues
Add/Remove/Edit
Set Ring Strategy
Queue Voicemail
Custom Music on Hold
Supervisory Monitoring
Whisper
Barge
Multi-Level Call Disposition
Advanced Analytics

Genius Essential

$4.99 per user

VoIP Softphone (WebRTC)
Call Transfer
Call Hold
On Demand Call Recording
Mute
Outbound Calling View Rates (per minute)
User Management
Add/Edit Users
Assign Extensions
Assign Roles
Set Caller ID
Virtual Attendant
Add/Remove/Edit
Upload/Record Audio Prompts
Call Recording
Playback/Download
Voicemail Management
Playback/Download
Greeting Management
Voicemail to Email
Voicemail Transcription
Call Forwarding
Add/Remove/Edit
Time of Day Routing
Caller ID Display
Call Groups
Add/Remove/Edit
Set Sequence Strategy
Member Management
Call Queues ---
Add/Remove/Edit ---
Set Ring Strategy ---
Queue Voicemail ---
Custom Music on Hold ---
Supervisory Monitoring ---
Whisper ---
Barge ---
Multi-Level Call Disposition ---
Advanced Analytics ---

START FREE TRIAL

Genius Contact

$24.99 per user

VoIP Softphone (WebRTC)
Call Transfer
Call Hold
On Demand Call Recording
Mute
Outbound Calling View Rates (per minute)
User Management
Add/Edit Users
Assign Extensions
Assign Roles
Set Caller ID
Virtual Attendant
Add/Remove/Edit
Upload/Record Audio Prompts
Call Recording
Playback/Download
Voicemail Management
Playback/Download
Greeting Management
Voicemail to Email
Voicemail Transcription
Call Forwarding
Add/Remove/Edit
Time of Day Routing
Caller ID Display
Call Groups
Add/Remove/Edit
Set Sequence Strategy
Member Management
Call Queues
Add/Remove/Edit
Set Ring Strategy
Queue Voicemail
Custom Music on Hold
Supervisory Monitoring
Whisper
Barge
Multi-Level Call Disposition
Advanced Analytics

START FREE TRIAL

Virtual Call Center Software Features

Cloud IVR

Help your callers navigate themselves to the best agent for their needs. Easily manage your IVR menus, intros, and routing options from your user interface.

IVR System

Call Barge / Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

Call Recording

The AVOXI Genius User Interface makes it easy to store and manage your contact center's call recordings.

Call Recording

Secure HD Voice

AVOXI's global infrastructure ensures you get amazing call quality no matter where in the world you are calling.

Call Queues

Set up unlimited call queues and manage advanced features like custom ring rules, queue callback, custom greetings and more from your User Interface.

Call Queue Software

Global Voice Coverage

Instantly activate virtual phone numbers in 160+ countries and enjoy the most competitive rates worldwide.

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the AVOXI Genius WebRTC softphone.

Call Center Softphone

Analytics

Monitor your contact center analytics around users, queues, call outcomes, and much more with Genius reports.

Call Monitoring

Listen to your agent and customer interactions for training purposes or to ensure quality standards are being met. Includes call whisper and barge.

Call Monitoring

Call Disposition

Track call outcomes and maintain customer information with summary notes and call disposition ratings.

ACD (Call Routing)

Automatically route your company's calls to the right agent every time. Create custom call routing, ring rules, and more.

ACD System

Web-Based Interface

Your AVOXI Genius user interface makes it easier than ever to manage your contact center from any device and any location.

Frequently Asked Questions

How long does it take to set up my virtual contact center?

With AVOXI Genius, setting up your new virtual contact center takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.

Are there any physical requirements that I need before starting my trial?

As a browser-based contact center software, AVOXI Genius can be used anywhere where you have a stable internet connection (150 kbps per call recommended).

What level of support is included with my service?

24/7 phone support is available to all AVOXI Genius customers. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login.

How long does it take to add new users or virtual phone lines in AVOXI Genius?

AVOXI Genius is designed to give you complete control over your virtual contact center. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly.

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your free trial of the AVOXI Genius call center software.

What else can AVOXI do for my business?

In addition to the top cloud-based contact center software for expanding companies, popular services from AVOXI include virtual phone lines from 160+ countries.