Cloud Contact Center Software
The AVOXI Genius cloud contact center is your effective, affordable, and easy-to-use virtual call center software. Easily manage your business communications from an intuitive, web-based contact center. Try 2019's top call center software solution risk-free and see how easy modern communications can be.
Set Up Your Virtual Contact Center in Minutes
Setting up a cloud contact center doesn't need to be difficult. AVOXI Genius is the first effective, affordable, and easy-to-use cloud-based contact center solution for business. Finally, you don't need to pay premium pricing for amazing call quality and enterprise features like Advanced IVR, ACD, Live Call Monitoring, Call Recording, Flexible Call Queueing and many more. Experience the best cloud contact center solution for business and try AVOXI Genius risk-free.
Expect the Best from Your Cloud-Based Call Center Software
Managing Your Virtual Call Center
The AVOXI Genius contact center software platform allows you to:
- Route calls to the right agent every time with automated call distribution
- Set up custom greetings and unlimited IVR branches as your call flow requires
- Choose standard ring rules or set up custom call queue routing options
- Receive voicemail transcriptions via email
- Make outbound calls with custom caller ID to any global destination from your secure WebRTC phone
- Manage your virtual contact center from anywhere via an intuitive web-based call center interface
Cloud Contact Center Management Made Easy
Take control of your communications and improve team performance fast:
- Use live call monitoring features like call whisper and call barge
- Utilize call disposition to track the quality of your customer interactions
- View call logs, agent reports and more from AVOXI Genius call center analytics
- Enjoy 15 days of free call recording or upgrade to an extended plan
- Easily add new users, create call queues, update routing rules, and so much more from your online call center software
Benefits of Choosing AVOXI
There's a reason why so many companies around the world trust AVOXI with their cloud contact center solutions:
- Enjoy the best call rates with virtual numbers in 160+ countries
- Integrate your cloud contact center solution with your business phone services
- Earn $25 - $1,000 in credit for transferring existing numbers to AVOXI
- Global VoIP infrastructure ensures amazing call quality no matter where you are
- There are no setup fees or minimum contracts. Try AVOXI Genius risk-free!
See How Easy Your Contact Center Solution Can Be with AVOXI Genius
Finally, contact center software that is simple, effective, and affordable.
Cloud Contact Center Pricing
- VoIP Softphone (WebRTC)
- Call Transfer
- Call Hold
- On Demand Call Recording
- Mute
- Outbound Calling
- User Management
- Add/Edit Users
- Assign Extensions
- Assign Roles
- Set Caller ID
- Virtual Attendant
- Add/Remove/Edit
- Upload/Record Audio Prompts
- Call Recording
- Playback/Download
- Voicemail Management
- Playback/Download
- Greeting Management
- Voicemail to Email
- Voicemail Transcription
- Call Forwarding
- Add/Remove/Edit
- Time of Day Routing
- Caller ID Display
- Call Groups
- Add/Remove/Edit
- Set Sequence Strategy
- Member Management
- Call Queues
- Add/Remove/Edit
- Set Ring Strategy
- Queue Voicemail
- Custom Music on Hold
- Supervisory Monitoring
- Whisper
- Barge
- Multi-Level Call Disposition
- Advanced Analytics
Genius Essential
$4.99 per user
- VoIP Softphone (WebRTC)
- Call Transfer
- Call Hold
- On Demand Call Recording
- Mute
- Outbound Calling View Rates (per minute)
- User Management
- Add/Edit Users
- Assign Extensions
- Assign Roles
- Set Caller ID
- Virtual Attendant
- Add/Remove/Edit
- Upload/Record Audio Prompts
- Call Recording
- Playback/Download
- Voicemail Management
- Playback/Download
- Greeting Management
- Voicemail to Email
- Voicemail Transcription
- Call Forwarding
- Add/Remove/Edit
- Time of Day Routing
- Caller ID Display
- Call Groups
- Add/Remove/Edit
- Set Sequence Strategy
- Member Management
- Call Queues ---
- Add/Remove/Edit ---
- Set Ring Strategy ---
- Queue Voicemail ---
- Custom Music on Hold ---
- Supervisory Monitoring ---
- Whisper ---
- Barge ---
- Multi-Level Call Disposition ---
- Advanced Analytics ---
Genius Contact
$24.99 per user
- VoIP Softphone (WebRTC)
- Call Transfer
- Call Hold
- On Demand Call Recording
- Mute
- Outbound Calling View Rates (per minute)
- User Management
- Add/Edit Users
- Assign Extensions
- Assign Roles
- Set Caller ID
- Virtual Attendant
- Add/Remove/Edit
- Upload/Record Audio Prompts
- Call Recording
- Playback/Download
- Voicemail Management
- Playback/Download
- Greeting Management
- Voicemail to Email
- Voicemail Transcription
- Call Forwarding
- Add/Remove/Edit
- Time of Day Routing
- Caller ID Display
- Call Groups
- Add/Remove/Edit
- Set Sequence Strategy
- Member Management
- Call Queues
- Add/Remove/Edit
- Set Ring Strategy
- Queue Voicemail
- Custom Music on Hold
- Supervisory Monitoring
- Whisper
- Barge
- Multi-Level Call Disposition
- Advanced Analytics
What Customers Are Saying About the AVOXI Genius Platform
Virtual Call Center Software Features
Frequently Asked Questions
With AVOXI Genius, setting up your new virtual contact center takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.
As a browser-based contact center software, AVOXI Genius can be used anywhere where you have a stable internet connection (150 kbps per call recommended).
24/7 phone support is available to all AVOXI Genius customers. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login.
AVOXI Genius is designed to give you complete control over your virtual contact center. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly.
Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your free trial of the AVOXI Genius call center software.
In addition to the top cloud-based contact center software for expanding companies, popular services from AVOXI include virtual phone lines from 160+ countries.
