+1 800.462.8694 U.S. | +1 770.937.9735 Worldwide

Cloud Contact Center Software

The AVOXI Genius cloud contact center is your effective, affordable, and easy-to-use virtual call center software. Easily manage your business communications from an intuitive, web-based contact center. Try 2019's top call center software solution risk-free and see how easy modern communications can be.

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avoxi genius cloud contact center
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Set Up Your Virtual Contact Center in Minutes

Setting up a cloud contact center doesn't need to be difficult. AVOXI Genius is the first effective, affordable, and easy-to-use cloud-based contact center solution for business. Finally, you don't need to pay premium pricing for amazing call quality and enterprise features like Advanced IVR, ACD, Live Call Monitoring, Call Recording, Flexible Call Queueing and many more. Experience the best cloud contact center solution for business and try AVOXI Genius risk-free.

Expect the Best from Your Cloud-Based Call Center Software

contact center software

Managing Your Virtual Call Center

The AVOXI Genius contact center software platform allows you to:

  • Route calls to the right agent every time with automated call distribution
  • Set up custom greetings and unlimited IVR branches as your call flow requires
  • Choose standard ring rules or set up custom call queue routing options
  • Receive voicemail transcriptions via email
  • Make outbound calls with custom caller ID to any global destination from your secure WebRTC phone 
  • Manage your virtual contact center from anywhere via an intuitive web-based call center interface

virtual contact center software

Cloud Contact Center Management Made Easy

Take control of your communications and improve team performance fast:

  • Use live call monitoring features like call whisper and call barge
  • Utilize call disposition to track the quality of your customer interactions
  • View call logs, agent reports and more from AVOXI Genius call center analytics
  • Enjoy 15 days of free call recording or upgrade to an extended plan
  • Easily add new users, create call queues, update routing rules, and so much more from your online call center software

cloud contact center provider

Benefits of Choosing AVOXI

There's a reason why so many companies around the world trust AVOXI with their cloud contact center solutions:

  • Enjoy the best call rates with virtual numbers in 160+ countries
  • Integrate your cloud contact center solution with your business phone services
  • Earn $25 - $1,000 in credit for transferring existing numbers to AVOXI
  • Global VoIP infrastructure ensures amazing call quality no matter where you are 
  • There are no setup fees or minimum contracts. Try AVOXI Genius risk-free!

See How Easy Your Contact Center Solution Can Be with AVOXI Genius

Finally, contact center software that is simple, effective, and affordable.

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Cloud Contact Center Pricing

 

   

  • VoIP Softphone (WebRTC)
  • Call Transfer
  • Call Hold
  • On Demand Call Recording
  • Mute
  • Outbound Calling
  • User Management
  • Add/Edit Users
  • Assign Extensions
  • Assign Roles
  • Set Caller ID
  • Virtual Attendant
  • Add/Remove/Edit
  • Upload/Record Audio Prompts
  • Call Recording
  • Playback/Download
  • Voicemail Management
  • Playback/Download
  • Greeting Management
  • Voicemail to Email
  • Voicemail Transcription
  • Call Forwarding
  • Add/Remove/Edit
  • Time of Day Routing
  • Caller ID Display
  • Call Groups
  • Add/Remove/Edit
  • Set Sequence Strategy
  • Member Management
  • Call Queues
  • Add/Remove/Edit
  • Set Ring Strategy
  • Queue Voicemail
  • Custom Music on Hold
  • Supervisory Monitoring
  • Whisper
  • Barge
  • Multi-Level Call Disposition
  • Advanced Analytics

Genius Essential

$4.99 per user

  • VoIP Softphone (WebRTC)
  • Call Transfer
  • Call Hold
  • On Demand Call Recording
  • Mute
  • Outbound Calling View Rates (per minute)
  • User Management
  • Add/Edit Users
  • Assign Extensions
  • Assign Roles
  • Set Caller ID
  • Virtual Attendant
  • Add/Remove/Edit
  • Upload/Record Audio Prompts
  • Call Recording
  • Playback/Download
  • Voicemail Management
  • Playback/Download
  • Greeting Management
  • Voicemail to Email
  • Voicemail Transcription
  • Call Forwarding
  • Add/Remove/Edit
  • Time of Day Routing
  • Caller ID Display
  • Call Groups
  • Add/Remove/Edit
  • Set Sequence Strategy
  • Member Management
  • Call Queues ---
  • Add/Remove/Edit ---
  • Set Ring Strategy ---
  • Queue Voicemail ---
  • Custom Music on Hold ---
  • Supervisory Monitoring ---
  • Whisper ---
  • Barge ---
  • Multi-Level Call Disposition ---
  • Advanced Analytics ---
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Genius Contact

$24.99 per user

  • VoIP Softphone (WebRTC)
  • Call Transfer
  • Call Hold
  • On Demand Call Recording
  • Mute
  • Outbound Calling View Rates (per minute)
  • User Management
  • Add/Edit Users
  • Assign Extensions
  • Assign Roles
  • Set Caller ID
  • Virtual Attendant
  • Add/Remove/Edit
  • Upload/Record Audio Prompts
  • Call Recording
  • Playback/Download
  • Voicemail Management
  • Playback/Download
  • Greeting Management
  • Voicemail to Email
  • Voicemail Transcription
  • Call Forwarding
  • Add/Remove/Edit
  • Time of Day Routing
  • Caller ID Display
  • Call Groups
  • Add/Remove/Edit
  • Set Sequence Strategy
  • Member Management
  • Call Queues
  • Add/Remove/Edit
  • Set Ring Strategy
  • Queue Voicemail
  • Custom Music on Hold
  • Supervisory Monitoring
  • Whisper
  • Barge
  • Multi-Level Call Disposition
  • Advanced Analytics
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What Customers Are Saying About the AVOXI Genius Platform

"The support reps that helped me were patient with me as I sought to understand our billing. Please commend them!"

Mark M.
SHR Global

"Be careful David I will come and TAKE your staff 😄I told you before THEY ARE THE BEST I have ever dealt with and I have super high standards..."

Marcus D.
Mediclinic Software

"Jean Paul Pedraza was very thorough and knowledgeable. He was able to answer all of my questions. I am now familiar with the Avoxi portal and feel confident navigating it. It was time well-spent."

Stefanie L.
Ears of Experience

"We are happy to see that every once in a while when we encounter an issue, there is someone there to help us solve it."

Marian C.
Corporate Counselling Services

"Very happy with the service. Every time I call I get a friendly rep willing to help. My last call was a great experience, really helpful. Thank you very much."  

Andres C.
Greenhousebets

We want you to know that we are very pleased with the quality of service your company provides, efficient and responsive. We are more than happy to recommend your company to other businesses. 

Angeline H.
Aigh Vie Limited

He was very helpful and I felt like he was managing only my account. Excellent customer service, checked to see if everything was ok and emailed to double-check and offer further assistance. I would recommend AVOXI to other businesses because of my experience and with all the staff I interacted with.

Pamela G.
Raven Luxury Events Inc.

Virtual Call Center Software Features

Cloud IVR

Help your callers navigate themselves to the best agent for their needs. Easily manage your IVR menus, intros, and routing options from your user interface.

IVR System

Call Barge / Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

Call Recording

The AVOXI Genius User Interface makes it easy to store and manage your contact center's call recordings.

Call Recording

Secure HD Voice

AVOXI's global infrastructure ensures you get amazing call quality no matter where in the world you are calling.

Call Queues

Set up unlimited call queues and easily manage advanced features like custom ring rules, queue callback, custom greetings and many more from your User Interface.

Call Queue Software

Global Voice Coverage

Instantly activate toll free and local virtual phone numbers in 150+ countries and enjoy the most competitive rates worldwide.

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the AVOXI Genius WebRTC softphone.

Call Center Softphone

Analytics

Monitor your contact center analytics around users, queues, call outcomes, and much more with Genius reports.

Call Monitoring

Listen to your agent and customer interactions for training purposes or to ensure quality standards are being met. Includes call whisper and barge.

Call Monitoring

Call Disposition

Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings. 

ACD (Call Routing)

Automatically route your company's calls to the right agent every time. Create custom routing distributions, ring rules, and more.

ACD System

Web-Based Interface

Your AVOXI Genius user interface makes it easier than ever to manage your contact center from any device and any location.

Frequently Asked Questions

How long does it take to set up my virtual contact center?

With AVOXI Genius, setting up your new virtual contact center takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface. 

Are there any physical requirements that I need before starting my trial?

As a browser-based contact center software, AVOXI Genius can be used anywhere where you have a stable internet connection (150 kbps per call recommended).

What level of support is included with my service?

24/7 phone support is available to all AVOXI Genius customers. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login. 

How long does it take to add new users or virtual phone lines in AVOXI Genius?

AVOXI Genius is designed to give you complete control over your virtual contact center. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly. 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your free trial of the AVOXI Genius call center software.

What else can AVOXI do for my business?

In addition to the top cloud-based contact center software for expanding companies, popular services from AVOXI include virtual phone lines from 160+ countries. 

Still Have Questions About Virtual Call Center Software?

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 US: 1 800 394 1980

singapore virtual numbers Singapore: 800 852 6179

israel virtual numbers Israel: 180 946 5062

Canada flag mini Costa Rica: 800 542 5396

Germany flag mini South Africa: 080 098 1340

 Australia: 1 800 834558

Canada flag mini Canada: 1 800 394 1980

new zealand virtual number New Zealand: 0800 450 951

malaysia virtual number Malaysia: 1800 819 244

Germany flag mini Germany: 0800 000 0476

Mexico Flag Mexico: 01 800 099 1204 

United Kingdom flag mini UK: 0800 652 5029

italy virtual number Italy: 800 790 731

netherlands virtual numbers Netherlands: 0800 023 4197

Hong Kong and Toll Free Numbers Hong Kong: +852 30114974

spain virtual number Spain: 800 654 432

japan virtual number Japan: 81 3 4579 9469

thailand virtual numbers Thailand: 1800 011 013

switzerland virtual number Switzerland: 0800 899 839

Worldwide: +1 (770) 937-9735