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Cloud Contact Center Software

AVOXI Genius is the simple, effective, and affordable cloud-based contact center for business.

cloud contact center software
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AVOXI Genius Cloud Contact Center

Setting up a cloud contact center doesn't need to be difficult. AVOXI Genius is the first effective, affordable, and easy-to-use cloud-based contact center solution for business. Finally, you don't need to pay premium pricing for amazing call quality and enterprise features like Advanced IVR, ACD, Live Call Monitoring, Call Recording, Flexible Call Queueing and many more. Experience the best cloud contact center solution for business and try AVOXI Genius risk-free.

contact center software

Managing Your Virtual Contact Center

Your inbound contact center allows you to:

  • Route calls to the right agent every time with ACD
  • Set up custom greetings and Advanced IVR menus
  • Customize rules for your Call Queues and Ring Groups
  • Receive Voicemail Transcriptions via email
  • The Genius WebRTC Phone for global outbound dialing
  • Custom Caller ID with your toll free or local numbers
  • Easily manage your Inbound Contact Center features from your Easy-to-Use Online Interface

virtual contact center software

Cloud Contact Center Management Made Easy

Managing your cloud contact center has never been so easy:

  • Use Live Call Monitoring features like Call Whisper and Call Barge
  • Utilize Call Disposition to track the quality of your customer interactions
  • View Call Logs, Agent Reports and more from AVOXI Genius Analytics
  • Enjoy 15 days of free Call Recording or upgrade to an extended plan
  • Easily add new users, create queues, update routing rules, and manage your account from your Online Interface

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Benefits of Choosing AVOXI

There's a reason why so many companies around the world trust AVOXI as their cloud contact center solution:

  • Enjoy the best call rates with virtual numbers in 150+ countries
  • Combine your Cloud Contact Center Solution with your Business Phone Service
  • Earn $25 - $1,000 in credit for transferring numbers to AVOXI's network
  • Global VoIP infrastructure ensures amazing call quality no matter where you are 
  • There are no setup fees or minimum contracts. Try AVOXI Genius risk-free!

See How Easy Contact Center Management Can Be with AVOXI Genius

Finally, contact center software that is simple, effective, and affordable.

Cloud Contact Center Pricing

Genius Essential

$4.99 / month
  • WebRTC Phone
  • Call Recording
  • Virtual Attendant (IVR)
  • Call Groups
  • Voicemail Transcription
  • Standard Reporting
  • Online User-Interface

Genius Contact

$24.99 / month
  • Everything in Essential +
  • Call Queues
  • Live Call Monitoring
  • Call Whisper
  • Call Barge
  • Automated Call Distribution
  • Advanced Analytics

See What Customers Are Saying About AVOXI Genius

"The support reps that helped me were patient with me as I sought to understand our billing. Please commend them!"

Mark Mixon
SHR Global

"Be careful David I will come and TAKE your staff 🙂 I told you before THEY ARE THE BEST I have ever dealt with and I have super high standards..."

Marcus Doille
Mediclinic Software

"Jean Paul Pedraza was very thorough and knowledgeable. He was able to answer all of my questions. I am now familiar with the Avoxi portal and feel confident navigating it. It was time well-spent."

Stefanie Lucas
Ears of Experience

"We are happy to see that every once in a while when we encounter an issue, there is someone there to help us solve it."

Marian Chirvasa
Corporate Counselling Services

Cloud Contact Center Software Features

Cloud IVR

Help your callers navigate themselves to the best agent for their needs. Easily manage your IVR menus, intros, and routing options from your user interface.

Call Barge / Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

Call Recording

The AVOXI Genius User Interface makes it easy to store and manage your contact center's call recordings.

Secure HD Voice

AVOXI's global infrastructure ensures you get amazing call quality no matter where in the world you are calling.

Call Queues

Set up unlimited call queues and easily manage advanced features like custom ring rules, queue callback, custom greetings and many more from your User Interface.

Global Voice Coverage

Instantly activate toll free and local virtual phone numbers in 150+ countries and enjoy the most competitive rates worldwide.

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the AVOXI Genius WebRTC softphone.

Analytics

Monitor your contact center analytics around users, queues, call outcomes, and much more with Genius reports.

Call Monitoring

Listen to your agent and customer interactions for training purposes or to ensure quality standards are being met. Includes call whisper and barge.

ACD (Call Routing)

Automatically route your company's calls to the right agent every time. Create custom routing distributions, ring rules, and more.

Call Dispotion

Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings. 

Web-Based Interface

Your AVOXI Genius user interface makes it easier than ever to manage your contact center from any device and any location.

Frequently Asked Questions

How long does it take to set up my virtual contact center?

With AVOXI Genius, setting up your new virtual contact center takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface. 

What do I need to get started?

AVOXI Genius contact center software can be used anywhere. All you need is a stable internet connection (150 kbps per call recommended) and a supported operating system (Windows 7 or later or Mac OS Yosemite 10.10 or later.

What level of support do you offer?

24/7 phone support is available to all AVOXI Genius customers. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login. 

How long does it take to add new users or phone lines?

AVOXI Genius is designed to give you complete control over your virtual contact center. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 150+ countries instantly. 

Still Have Questions About Virtual Contact Center Software?

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