Posts Tagged ‘Automated Call Distribution’
What is Automatic Call Distribution Software?
What is Automatic Call Distribution Software? Automatic call distribution software, or automatic call routing, is a system that allows you to distribute incoming calls based on your customized rules. At the simplest level, you can choose to distribute calls in linear priority or hunt group styles. More complex automated call distribution software systems allow your…
Read More4 Automated Call Distribution Problems and How You Can Avoid Them
Navigating Automated Call Distribution: Common Problems and Solutions Automated call distribution is a popular VoIP feature for businesses of all sizes. Not only does it help ensure that you never miss a customer call, it also allows you to direct callers to the first available employee with the skills needed to assist them. But despite…
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