As most of you already know the EU’s primary personal data law, the Data Protection Directive 95/46/ec was replaced by the General Data Protection Regulation (GDPR) which took effect on 25 May 2018. Some considered this to be the biggest and most important change in data privacy in the past 20 years.  In this guide, we…

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Google Analytics is one of the most powerful tools for tracking activity on your website. It shows you how many overall visits you receive, which content performs the best, and even how long users spend on your website – and it’s a free service! One of the best features available with Google Analytics is actually…

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  Thanks to the robust virtual call center software and solutions available today, it’s easier than ever to capture performance data. And it’s a good thing, too. More and more call centers add new channels of communication, like email, chat, social media, and even text messaging. All of these customer interactions need to be monitored,…

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