Question 1

How difficult is it to set up direct routing for Microsoft Teams?

Accepted Answer

Configuration of Direct Routing are program-managed by the AVOXI implementation team to ensure a smooth experience for clients. Most successful configurations take between 24-48 hours to complete once scheduled with our team.

Question 2

Can I use my AVOXI Voice number for both inbound and outbound calls from Microsoft Teams?

Accepted Answer

Yes. AVOXI offers two-way voice services across an expanding list of countries around the world. Some countries are local caller ID capable for in-country services and others are appropriate for international caller ID service.

Question 3

Is hosted SBC included with Direct Routing?

Accepted Answer

AVOXI manages redundant cloud-based infrastructure to directly and securely connect to Microsoft Teams through our certified SBC. AVOXI also offers SIP Connect for MS Teams for those businesses with their own SBC.

Question 4

How to configure Direct Routing in Microsoft Teams

Accepted Answer

Summarized steps:

Create and verify domain in Teams tenant
Create PSTN usage in Teams tenant
Create voice routes & routing policy in Teams tenant
Add SBC to your Teams tenant (Powershell)
Add and assign virtual phone numbers in MS Teams
Create custom caller ID policy in Teams
Configure dynamic caller ID in teams

Our direct routing configuration guide covers each step in detail.

Question 5

License requirements for Direct Routing

Accepted Answer

License requirements for Direct Routing are straightforward:

You must have your own Microsoft Teams account and license.
An Office 365 E1, E3, or E5 license required.
Virtual phone numbers must be purchased through AVOXI and routed through SIP to Microsoft Teams.

An AVOXI license is not required to configure Direct Routing for your Microsoft Teams environment. If you have not set up your Microsoft phone system yet, the following will help you figure out what you still need to get started.

direct routing license requirements

Question 6

What are my outbound caller ID options with Direct Routing vs. Calling Plans?

Accepted Answer

Calling Plans let you assign outbound caller ID in 17 countries while using Teams. Direct Routing expands your outbound caller ID options in Teams to 70+ countries and growing.

Direct Routing also expands your inbound caller ID options to 170+ countries.

Question 7

Do I need a Microsoft Teams license in order to connect?

Accepted Answer

Customers will need a voice-enabled Teams license for users to make and receive phone calls through Direct Routing.

Question 8

Do I need an AVOXI license to utilize this integration?

Accepted Answer

An AVOXI license is not required to connect with Microsoft Teams. Simply purchase a virtual number from AVOXI and integrate it into your Certified Microsoft SBC (Session Border Controller) via our online platform.

Question 9

How difficult is it to set up direct routing for Microsoft Teams?

Accepted Answer

Configuration of Direct Routing are program-managed by the AVOXI implementation team to ensure a smooth experience for clients. Most successful configurations take between 24-48 hours to complete once scheduled with our team.

Question 10

Can I use my AVOXI Voice number for both inbound and outbound calls from Microsoft Teams?

Accepted Answer

Yes. AVOXI offers two-way voice services across an expanding list of countries around the world. Some countries are local caller ID capable for in-country services and others are appropriate for international caller ID service.

Question 11

Does AVOXI offer a hosted SBC solution for Direct Routing?

Accepted Answer

AVOXI manages redundant cloud-based infrastructure to directly and securely connect to Microsoft Teams through our certified SBC. AVOXI also offers SIP Connect for MS Teams for those businesses with their own SBC.

Question 12

How to Configure Direct Routing in Microsoft Teams

Accepted Answer

Summarized steps:

Create and verify domain
Create PSTN usage in MS Teams tenant
Create voice routes in Team tenant
Create voice routing policy in Teams tenant
Add SBC to your Teams tenant
Add and assign virtual phone numbers in MS Teams
Create custom caller ID policy in Teams
Configure dynamic caller ID in teams

Our direct routing configuration guide covers each step in detail.

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