Retail Tips & Tricks for the 2021 Holiday Season Customers are checking off their gift lists earlier (and spending more!) than previous years. Is your phone system up to the task to support your end-of-year revenue goals? If not, now’s the time to move to a cloud-based system and get your call center prepared for…

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9 Ways to Improve CSAT in Your BPO Call Center Providing your clients’ callers a great interaction every time can do wonders for your CSAT score. If you’re seeking new ways to improve their experience within your BPO, a cloud communications system can help. Start growing your book of business and theirs today!  Being responsible…

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11 Benefits of Moving Your Hotel Phone System to the Cloud Customers have a lot of hotels to choose from when booking travel plans. Your brand’s phone system can play a major role in their guest experience. If you haven’t moved your hotel communications and phone system to the cloud yet, now’s the time to…

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Your (Free) Guide to Voice Termination in 2021 Modern business communications require dedicated voice services, and sometimes dedicated voice means comparing call origination and termination separately. If you’re searching for the information you need to make a confident, competent decision about your VoIP service needs, you came to the right place! Today we cover VoIP…

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How Local Presence Dialing & Caller ID Affect Global Answer Rates (2021 Data) Modern day business communications require a local touch to succeed. Decision makers know that local presence dialing with local VoIP service unlocks big benefits for businesses, including local caller ID during international calls. But how valuable are the benefits? The data is…

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Voxbone Analysis: Service Review, Pricing Comparisons, & FAQs (2021) Does Voxbone (Bandwidth) belong in your carrier network? What does Voxbone’s pricing include, and what can you expect from them compared to similar alternatives? See how Voxbone’s pricing, coverage, and services compare with our 2021 review. In the age of cloud migration, customers depend on a…

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What Will STIR/SHAKEN Mean for You? STIR/SHAKEN is the FCC’s response to the ever increasing amount of robocalls made by bad actors. What will STIR/SHAKEN mean for you? This FAQ covers how STIR/SHAKEN works and what you need to know to stay FCC compliant.  Whether you’re involved in communications or just know somebody working at…

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The Contact Center Guide to SBC SIP Trunking In a time when virtual communications are the new normal, businesses have new, complex problems to solve. Companies modernizing to the cloud rely on session border controllers (SBCs) to connect their media technologies. SBCs secure your company communications while harmonizing your voice, media, and phone system services.…

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Buy Online Get a Free Demo How SBCs Work for Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But what does an SBC do in Teams and do you need…

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Direct Routing vs Calling Plans in Microsoft Teams Organizations around the world are migrating to cloud communications as they adapt to the new normal of doing business in 2021. So far, Microsoft’s Teams Phone System has been the most popular path for organizations adopting cloud communications. As popular as it is, most businesses don’t know…

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