Buy Online Get a Free Demo Interstate Call Recording Laws & Compliance (2021) Call recording laws can be complex, but compliance doesn’t have to be. Learn what you need to know about call recording compliance, including differences in call recording laws by state and country, and keep your business or call center compliant. Staying Compliant…

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416 Area Code Numbers You ask and we answer the most common questions about 416 area code numbers! What is a 416 area code number, why are they so rare, and how can you get your own 416 phone number for business or personal use?  Toronto’s 416 Area Code in 2021 Area code 416 is…

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Buy Online Get a Free Demo Call Recording Laws & Compliance Guide Call recording laws can be complex, but compliance doesn’t have to be. Learn what you need to know about call recording compliance, including differences in call recording laws by state and country, and keep your business or call center compliant. International Call Recording…

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212 Area Code Number Questions & Answers AVOXI answers your 212 area code questions! What is a 212 number, why are they so rare, and how can you buy or sell 212 numbers for business or personal use? We cover all of that and more in this 212 area code FAQ. Catching Up on 212…

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Moving from On-Premise to the Cloud: The 2020 Catalyst You Needed Before COVID-19, there was a real debate over why an organization should switch from its legacy PBX to a cloud solution. It didn’t really make sense for organizations that had 100% of their staff in house. Not to mention, the investment toward expensive in-house…

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What every business needs is a robust and detailed continuity plan to help with disaster recovery. Operational downtime – no matter how short – can add undue burden and appear suddenly at any time. Companies have experienced losses of $10,000 to $5,000,000 per hour as a result of inactivity. Imagine if you lost a full…

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Twenty-twenty has been an unpredictable year, to say the least. Despite the business disruptions caused by the pandemic, your customers are still expecting an exceptional experience every time they call into your business.  AVOXI’s product and development teams have been hard at work optimizing, streamlining, and enhancing our contact center software to keep your inbound…

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When customers have questions, they don’t want to hear “We’re sorry, but all agents are currently assisting other customers.” playing through the IVR. Nobody enjoys being tethered to their phone just to connect with support. Instead, they want fast and easy conversations that resolve their issues.  Customers have exceedingly high expectations and if your business…

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Measuring the Service Level (SL) of your organization can help you make informed decisions regarding your workforce and the company. Call center managers lean on this data to guide their internal processes, drive revenue, and empower teams to work together towards common goals and objectives.  Brands that maintain a level of standardization generally have healthier…

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