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Contact Center

Call Center SIP Trunking Guide – Upgrading to a SIP Call Center in 2018

What is Call Center SIP Trunking Call center SIP trunking refers to a method of delivering voice and data communications used by virtual contact centers. SIP call centers are rapidly replacing traditional PRI solutions by improving functionality and reducing costs for contact centers around the world.  Session Initiation Protocol, or SIP, is the communications solution…

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How Much Does a VoIP Call Center Cost?

  Upgrading an outdated Call Center to a VoIP Call Center platform lets you take advantage of cloud technology while reducing monthly costs! As cloud technology expands, so does the popularity of VoIP Call Centers. It’s time to take another look at the associated benefits and costs. What Are the Cost Factors for a VoIP…

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Checklist for Setting Up a Call Center

  A call center is a big investment and a huge commitment for a business. Because of that, our customers often ask for our expertise on setting up a call center. We’re always here to help. While the process has become more streamlined as the industry, technology and market has grown, there are still a few key…

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Top 5 Reasons to Move Your Call Center to the Cloud in 2018

AVOXI reviewed five reasons to move your call center to the cloud in 2014. As cloud technologies expand and mature, it’s time to take another look and see what the 2018 top five reasons are to switch to a cloud-based call center. Reports covering the cloud-based contact center market forecast significant growth as businesses shift…

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What Does Bad Customer Service Cost Your Business?

Any company’s success, regardless of industry or size, thrives when its customer satisfaction rate is high. Satisfied customers lead to high sales, happy employees and a successful business. Is customer service your number one priority? Maybe it should be. Bad customer service costs your business in a variety of ways that impact the overall profitability and…

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Call Center Management: Metrics for Success

A key customer of AVOXI uses our virtual call center software to manage its outsourced call center. Metrics derived from reports and call data drive business decisions regarding its call center functions for this industry leader in consumer electronics and security solutions. Why the intense focus on metrics? A fundamental tenet of the company is…

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Integrated Cloud Solutions: The Grace Bay Story

Learn how an award-winning luxury resort, used AVOXI’s integrated cloud solutions to reduce costs, while enhancing the overall customer satisfaction of their guests. For Grace Bay Resorts, every guest (or prospective guest) is to be treated as a VIP. To do so, Grace Bay relies heavily on communication solutions to route calls appropriately, keep guests…

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2017 Call Center Trends: What Our Customers Have to Say

We recently published a blog, Top 5 Call Center Trends to Watch in 2017, exploring upcoming trends we expect for call centers in 2017. Most of these trends were predicted in part due to the growing capabilities of Cloud technology and the desire for instant gratification for both customers and employees. We recently interviewed a few of our call center…

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Why Live Chat Is Essential to Quality Customer Support

Live Chat by the Numbers According to Gartner, live chat will grow 400% from 2015 to 2018 as a preferred digital channel for customer engagement. A number of surveys cite customer satisfaction as a key driver to incorporate chat. Additionally, several benefits clearly show that live chat is no longer a minor add-on feature to…

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