Contact Center
Global Voice for Genesys: Everything You Need To Know
Global Voice for Genesys: Everything You Need To Know Genesys is a regular in the Gartner Magic Quadrant for CCaaS, consistently earning recognition as a leader. Going head-to-head with giants like Amazon and cloud pureplay specialists like Five9 and NICE, presence in the top right-hand side of the quadrant is no mean feat. This alone,…
Read MoreThe State of International Voice for the Contact Center
The State ofInternational Voice for the Contact Center Industry Report in Collaboration with Get a comprehensive analysis of global voice for customer service and sales Based on a survey of 371 IT and voice decision-makers across 11 countries and 18 industries, The State of International Voice for the Contact Center offers a global perspective and…
Read MoreAVOXI’s Managed Porting Service: Streamlining Global Number Transfers for Large Porting Projects
AVOXI’s Managed Porting Service: Streamlining Global Number Transfers for Large Porting Projects For companies that rely on phone-based customer service, sales, or support, their phone numbers are often tied to their brand identity and to delivering exceptional customer experience. As such, when a business switches voice providers, ensuring a smooth transition of these numbers is…
Read More5 Signs You’re Managing Too Many Voice Providers
5 Signs You’re Managing Too Many Voice Providers Editor’s Note: This piece has been updated since its original publication. Many global companies have multiple voice carriers that provide their coverage around the world. This is typically not by design but rather due to previous voice purchases at the local level, geographic expansion, and mergers and…
Read MoreBest Ways to Improve International Voice Call Quality
Best Ways to Improve International Voice Call Quality Global enterprises are under increasing pressure to exceed their customers’ expectations. Given that nearly two-thirds of customers are ready to end relationships due to poor service, reliable international call quality in your tech stack is crucial for fostering productive conversations. Having a complex voice management system stands…
Read MoreNine Best Practices for Managing Global Voice
There’s a lot of responsibility managing global voice. Leverage these best practices and turn your international voice solution into a self-sustaining and strategic advantage.
Read MoreHow Business Phone Number Porting Works
The porting process for business phone numbers is easy with expert-level support. See the porting step-by-step process.
Read MoreAll the Ways to Keep Your Legacy Business Phone Numbers
Learn how to get better call quality and more affordable call rates while keeping your existing numbers.
Read MoreHow Does Voice Affect Your Customer Satisfaction?
Are you in charge of your CX? Your voice channel carries significant weight in customer satisfaction. Learn how.
Read MoreWhat Are the Hidden Costs of Your Existing Voice Infrastructure?
“Growth at all costs” has turned into finding cost-saving opportunities for your legacy infrastructure. Learn how.
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