How SBCs Work for Teams Direct Routing

sbc microsoft teams

Buy Online Get a Free Demo How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk…

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Hybrid Work at AVOXI: Connecting from Costa Rica with Michael

hybrid work avoxi michael

Staying Connected from Costa Rica with MichaelHybrid Work at AVOXI At AVOXI, our employees are at the heart of everything we do. They’re the reason behind our global success and happy customers, and earlier this year we invested in them, big time. In January we decided to go fully remote and only halfway through the…

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How SBCs Work in Microsoft Teams Direct Routing

sbc microsoft teams

Buy Online Get a Free Demo How an SBC Enables Microsoft Teams Direct Routing Session border controllers play a crucial role in Direct Routing, Microsoft Teams’ SIP trunking feature. While SBCs are not a new technology, their recent popularity is thanks to Teams. But why do you need an SBC to connect a SIP trunk…

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Hosted PBX vs. VoIP vs. SIP Trunking

pbx-vs-voip-vs-sip-trunk

Buy Online Get a Free Demo Hosted PBX vs. VoIP vs. SIP Trunking How are Hosted PBX, VoIP, and SIP Trunking different, and what role do they play in business platforms like Microsoft? The Role of PBX, VoIP, & SIP Trunking for Business Moving your business phone system to the cloud is a big decision…

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Most Effective Call Center Bonus Structures

call center bonus structure

Effective Call Center Bonus Structures: 20+ Call Center Reward Ideas Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective call center bonus plan for your agents. Call center bonus plans are critical as they increase retention, motivate agents, and…

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Best Call Center Performance Games

best call center games

Best Call Center Performance Games Looking for call center gamification ideas? Keeping your call center agents productive means keeping them satisfied and appreciated, and games with rewards are a great way do so. Call center gamification can easily liven up the office and improve team performance and efficiency. Before we get into specific games, let’s…

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How to Motivate Call Center Agents

call center motivation tips

Top 5 Tips to Motivate Call Center Agents & Boost Call Center Morale Looking for the best ways to motivate call center agents? As a call center manager, it’s your job to make sure that your agents stay productive and motivated. We all know that working in a call center can be demanding and difficult,…

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How To Reduce Call Center Turnover

reduce call center agent turnover

Reducing Call Center Turnover: Attrition Rates, Benchmarks, & BPO Statistics Employee turnover is a problem, and not many people take the steps to help lower it. Call center agent turnover rates are off the charts compared to other industries, but what can be done to fix it? Lucky for you, we have compiled some of…

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Coffee with AVOXI: Meet Katy!

Coffee with AVOXI: Meet Katy! Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she’s up to when she’s not running tests for AVOXI’s development team. 1. What is your title at AVOXI? I am Katy Brockmann, and I am the…

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“Become A Rockstar” James Dodkins

“Become A Rockstar” James Dodkins Speaking with former SpeedTheory heavy metal band guitarist turned renowned customer service trainer James Dodkins is not unlike attending a rock concert. Same energy. Same passion. A clear vision. The #1 best-selling author of “Rockstar Revolution,” James took a few minutes off from his global tour to chat with us…

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