Business Continuity
6 Ways to Strengthen Business Communication Security in 2021
How can I secure my VoIP system? What are my call center’s internal and external threats? How can we better protect our customer’s personally identifiable information or PII? What data laws does my call center need to comply with? These were the questions that IT and security leaders were asking as they prepared for 2020.…
Read MoreIntegrating Messaging & Live Chat Software into Your Customer Communications Strategy
Customers expect a lot from your brand, and they want to be able to reach you from anywhere – on any platform. Eighty percent of customers are after more than just a great product, but also a personalized experience with seamless communication no matter what. Businesses are eyeing additional communication channels to meet that demand…
Read MoreAVOXI’s Commitment to You During COVID-19
Like many of you, we have spent the past few weeks educating ourselves on the coronavirus (COVID-19) and the impact it is having across the globe. We understand that this creates uncertainty and fear and wanted to take a moment to communicate with our valued customers what steps we are taking as a company to…
Read MoreComplete Call Center Disaster Recovery Checklist (2018)
Cloud-hosted phone systems are used by thousands of call centers around the world and continue to grow in popularity. As these systems operate via the internet and a computer or data based system, disruptions and downtimes have been known to transpire. However, there are still many call centers that have little to no process or…
Read MorePBX Disaster Recovery – Best PSTN Failover and VoIP Failover Solutions
Cloud-based pbx systems are utilized by thousands of call centers around the world and continue to grow in popularity. As these systems operate via the Internet and a computer or data based system, disruptions and downtimes have been known to transpire. And yet, there are still many call centers with little to no process or…
Read MoreChecklist: How to Publish and Promote Your Toll Free Number
Buy Online Get a Free Demo Looking to boost sales? Toll free business numbers offer great value—immediate and easy access for customers and prospective buyers to contact your business at no charge to them. Serving as a vital marketing strategy, these virtual phone numbers enable you to analyze your incoming calls, provide reliable customer…
Read MoreCall Continuity as Part of Your Business Disaster Recovery Plan
When disaster strikes, your business needs to be prepared. Whether you’re experiencing a minor power outage or your office is in the path of a major storm, it’s essential that your operations continue with minimal interruption. Regardless of your industry, your business can benefit from modern Cloud technology in situations like this. In this article we’ll explore…
Read MoreHow to Achieve Call Continuity with VoIP Service Rerouting
No matter how big or small your business is, every phone call is important. In the event of an emergency that could interrupt your VoIP service, it is important to know that your business is protected. Learn how to ensure that you never miss a call with call continuity services. Related: Call Routing System for…
Read MoreHow to Achieve Ridiculously Good VoIP Call Quality
In today’s digital world, there is a lot of information about VoIP communications available right at your fingertips; it’s only a Google search away. And if you’ve done any research so far, you are familiar with one of the biggest concerns that business owners face when they move their phone systems to the cloud: call…
Read MoreHow to Add Credibility to Your Website
With more and more business taking place on the internet, it’s important for your brand to know how to add credibility to your website. Without a credible and professional website, your customers may not consider your company to be legitimate enough for their business. For companies large and small, it’s critical that you take…
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