Is a Cloud PBX or On-Premise More Secure?

Is a Cloud PBX or On-Premise More Secure? The growing number of cyber-attacks targeting businesses across the globe is landing IT leaders in the hot seat, forcing them to rethink and restructure their security strategy.  Geo-political climates, macroeconomic trends and poor cybersecurity posture have created the perfect playgrounds for hackers. With organizations victimized in every…

Read More

Skills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders

Skills-Based Routing: A Quick Revenue Win for Travel & Hospitality Business Leaders Keeping customers happy requires excellent customer service throughout their entire travel journey. Enabling skills-based and priority routing in your call center routing rules can help brands achieve better customer satisfaction scores, more productive agents, and guests that come back time and again. See…

Read More

6 Tips for Managing Your International Remote Workforce

6 Tips for Managing Your International Remote Workforce Managing a remote workforce with employees around the world is a learning experience for most. With many call center agents working from home, business leaders need supporting VoIP tools to help them manage their teams effectively. Read on to learn more about actionable tips you can implement…

Read More

7 Reasons to Consolidate Your Business Phone Numbers

7 Reasons to Consolidate Your Business Phone Numbers It’s important to efficiently manage your business numbers and voice carriers. Don’t let manual resources get you sidetracked, simplify inventory tasks and unify your communications for the best customer experience with business phone number management software! Growth is a widely targeted objective for international businesses around the…

Read More

9 Signs Your Business Phone System Needs an Upgrade

upgrade-business-phone-system-replace

9 Signs Your Phone System Needs an Upgrade No business wants to miss customer calls, waste employee time, or overspend on legacy technology. In other words, nobody wants to be stuck with an outdated business phone system! Here are 9 signs that your phone system is due for an upgrade. Technology… We all think we’re…

Read More

6 Ways to Strengthen Business Communication Security in 2021

6 Ways to Strengthen Business Communication Security in 2021 How can I secure my VoIP system? What are my call center’s internal and external threats? How can we better protect our customer’s personally identifiable information or PII? What data laws does my call center need to comply with?  These were the questions that IT and…

Read More

Complete Call Center Disaster Recovery Checklist (2020)

call center disaster recovery plan

Call Center Disaster Recovery Plan Checklist – Complete 2020 Guide Cloud-hosted phone systems are used by thousands of call centers around the world and continue to grow in popularity.  As these systems operate via the internet and a computer or data based system, disruptions and downtimes have been known to transpire. However, there are still…

Read More

AVOXI’s Commitment to You During COVID-19

AVOXI’s Commitment to You During COVID-19 Like many of you, we have spent the past few weeks educating ourselves on the coronavirus (COVID-19) and the impact it is having across the globe. We understand that this creates uncertainty and fear and wanted to take a moment to communicate with our valued customers what steps we…

Read More