AVOXI has done it again with another great feat in the technology and communications space! TMC, a global and integrated media company, has announced that AVOXI was bestowed the 2021 Voice Technology Excellence Award by CUSTOMER magazine!
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor AVOXI with a Voice Technology Excellence Award, said Rich Tehrani, CEO of TMC. “Their global communications platform has proven deserving of this elite status, and I look forward to continued innovation from them in 2021 and beyond.”
This award speaks volumes about the products we’ve been developing and deploying in recent years. Winners of this award are recognized as true leaders in their industry, providing customers with speech and analytics engines, IVR, and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize NLP, NLU, NLG, AI, and more.
“Providing global voice and messaging is at the core of what AVOXI does. From the start, we’ve really focused on the needs of our customers,” said COO Barbara Dondiego. “We’ve worked extremely hard to offer competitive voice coverage, especially in hard-to-reach countries. We are continually expanding our platform and feature set to best meet the growing needs of our enterprise customers.”
The intuitive interface of AVOXI's cloud-based communications platform for both administrators and end-users, combined with a variety of local voice coverage options in hard-to-get markets, provides a competitive advantage for AVOXI. Customers choose us over other platforms because of our well-established reputation and exceptional voice quality, international coverage, and intuitive software features that streamline call center operations and improve processes.
“We’re constantly listening to what customers need and working to deliver that functionality within our software,” said CEO David Wise. “Voice fuels so many technologies today. Multinational hotel chains, large Internet retailers, and many luxury brands all rely on AVOXI and our global voice platform to fuel their communications.”
With no intention of slowing down, AVOXI is full steam ahead. Focused on delivering an integrated solution for the market, we’re constantly looking for new connection points for our enterprise customers. Our latest release with Microsoft Teams Direct Routing does just that, giving global businesses the ability to connect with their customers in as many countries as possible around the world.
With even more development work on the horizon, we’re hoping to claim even more TMC awards in the near future! Learn more about the latest news at AVOXI here.
About CUSTOMER: Since 1982, CUSTOMER magazine (formerly Customer Integration Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews, and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.
About TMC: Through education, industry news, live events, and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership, and lead-generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead-generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and roadshow management services and custom content creation with expertly ghost-crafted blogs, press releases, articles, and marketing collateral to help with SEO, branding, and overall marketing efforts.
Barbara has been leading AVOXI’s operations since 2015. Outside of global organization management and business development, she enjoys mentoring, learning new modeling tricks (especially with Google sheets!), and gardening.