HIPAA Compliance

HIPAA Compliance

At AVOXI we understand how important it is to provide customers with peace of mind knowing their information is secure. Our cloud communications platform maintains the most up to date and reliable technology available to ensure your organization's data is protected.

What is HIPAA?

The Health Insurance Portability and Accountability Act, also known as HIPAA, is a US federal law that protects sensitive patient health information (“PHI”) from being disclosed without the patient's consent or knowledge. Companies that handle any form of PHI must ensure the necessary security protocols are in place and being followed.

Who does HIPAA apply to?

HIPAA applies to Covered Entities and their business associates who provide services to them and who process or handle e-PHI / PHI. Any business associate of a HIPAA-covered entity is required to sign a HIPAA-compliant business associate agreement (“BAA”) – a contract that details the elements of HIPAA Rules that the business associate must comply with.

Does AVOXI offer a business associate agreement?

If you are a Covered Entity and if AVOXI will handle or process e-PHI, then AVOXI will provide a BAA at the start of service.

New! External Storage Solutions to Better Support Your Business

For those customers utilizing our unlimited call recording, AVOXI now provides a HIPAA compliant way to store and access these recordings. External storage solutions help support compliance and provide peace of mind to those responsible for handling personally identifiable health information.

Call recordings containing PHI can be externally stored and managed directly on your own secure server. This flexible solution is currently available for those customers using Amazon Web Services (AWS) and will soon be available via SFTP.  

Learn more about how easy it is to externally store call recordings using our call recording storage solution.

Frequently Asked Questions