Build, manage and test cloud-based call flows, including fully featured IVR systems and call forwarding to specific destinations, with AVOXI’s Flow Builder. Its visual click-to-configure interface and preloaded widgets simplify even the most complex flows so you don’t need technical support to set it up.
- Route your contact center callers to groups, queues, users, voicemail or external phone numbers.
- Create as many custom greetings and menus as you require.
- Use advanced analytics to make it easy to measure the impact of your IVR on your call metrics.
The bottom line? You can save yourself days of work by easily building complex call flows in a matter of minutes.
Build IVRs with
Deliver a unified customer experience globally with intelligent call routing. Create seamless routing layered across your global call centers to initially route customers. Then, route your calls based on your preferred criteria like preferred agent teams, time of day and call volume - even percentage-based and failover routing. AVOXI can be configured to route to all major contact center solutions, whether you have one or several across your global footprint.
Creating call flows, especially those with nested IVRs, can be time-consuming and complicated. Use Flow Builder to augment or enhance your library of complex call flows. You can easily visualize your flows to check dependencies and ensure your configurations are correct before publishing.
The Enterprise Guide to Interactive Voice Response (IVR) Software
Intuitive IVR software is critical to your bottom line and growing customer expectations. See how it can benefit your enterprise below.