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China’s New Calling Regulations

In an attempt to crack down on spam traffic, Chinese telecom regulators recently released tighter restrictions in regard to voice calls made to China. How...

Call Center Agent Scorecard Templates

Scorecards are becoming the go-to tool to help create a strong and successful call center environment. They are a quick and easy way to get an...

Call Center Attrition Rates

In order to effectively measure the health of your business, you must understand employee turnover and attrition. Employee turnover causes major headaches for call center...

Toll Free vs Local Numbers

Request Demo Talk to an Expert Contact Us Toll free numbers vs local numbers. We've noticed plenty of confusion about the differences between the two....

Most Effective Call Center Bonus Structures

Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective...

Your Most Important Call Center Coaching Tools

Training your call center agents is half the battle, the other half is making sure that information learned in training is actually being used by...

Best Call Center Performance Games

Looking for call center gamification ideas? Keeping your call center agents productive means keeping them satisfied and appreciated, and games with rewards are a great...

How to Motivate Call Center Agents

Looking for the best ways to motivate call center agents? As a call center manager, it’s your job to make sure that your agents stay...

How To Reduce Call Center Turnover

Employee turnover is a problem, and not many people take the steps to help lower it. Call center agent turnover rates are off the charts...

How to Handle Angry Customers on the Phone

Call center jobs are already stressful, and dealing with frustrated customers doesn't make your job any easier. In fact, handling difficult customers over the phone...

Call Center Training Best Practices

Call center agent training is one of the most researched topics when it comes to customer experience. However, managers still have huge problems identifying the...

7 Qualities of a Successful Call Center Agent

Whether you want to become the best call center agent you can be, or you want to make a new hire based on the top...

How to Manage Remote Call Center Agents

Looking to learn how to effective manage remote call center agents? Today's virtual call center solutions allow for more flexibility than ever, especially when it...

Best Call Management Software (2019)

Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those...

Best Virtual Attendant Software

Request Demo Talk to an Expert Contact Us If you’re looking for the best auto attendant phone systems, look no further. Having a great virtual...

Best Call Center Call Routing Services

Request Demo Talk to an Expert Contact Us With companies receiving high calling volumes, it is important to make sure every customer feels valued. After...

What is Call Tracking?

Call Tracking, you’ve heard of it and you know many businesses have begun using it, but what is it exactly? What value does it add...

Best Call Monitoring Providers [2019]

Request Demo Talk to an Expert Contact Us Looking for the best call monitoring providers? We just made your search easier by gathering a list...

Best Call Tracking Software in 2019

Call tracking is a method of keeping up with the success of your various marketing campaigns. Call tracking software enables businesses to see which marketing...

Call Quality Assurance Guide [2019] Best Practices, Tips, and Scorecard

Request Demo Talk to an Expert Contact Us In this article, we provide you with the knowledge you need to make your call center efficient...

What Is Call Monitoring?

Request Demo Talk to an Expert Contact Us If you’ve found this article, you’re probably curious about the ins and outs of call monitoring-- and...