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How to Reduce Hold Time in a Call Center

Don't let bad hold practices be the reason you lose customers! Customers dial call centers for fast solutions and answers, don't disappoint them and place...

Best Ways to Use Call Center Scripts

Request Demo Talk to an Expert Contact Us As a provider of some of the most effective, yet affordable, inbound call center software on the...

How to Manage Call Center Agent Auxiliary Time

Request Demo Talk to an Expert Contact Us One of the key aspects of running a contact center is agent time management. And while most...

How to Dial South Africa from the United States

Request Demo Talk to an Expert Contact Us   For many customers, calling a business abroad can be difficult. Every country has its own unique...

How to Call India from the US

  Calling abroad isn’t always easy. Not only are phone numbers formatted in a variety of different ways, every phone number has its own specific...

How to Improve CSAT Scores in Your Call Center

As an inbound call center manager, you live and breathe customer service. You measure it, and improve it- and one great way to do it...

Top Call Center Etiquette Tips

Request Demo Talk to an Expert Contact Us Establishing great call center etiquette standards is one of the most important things you can do for...

China’s New Calling Regulations

In an attempt to crack down on spam traffic, Chinese telecom regulators recently released tighter restrictions in regard to voice calls made to China. How...

Call Center Agent Scorecard Templates

Agent scorecards are a go-to tool for creating a strong, successful call center team. Like any other tool, your performance tracking forms should be set...

Call Center Attrition Rates

In order to effectively measure the health of your business, you must understand employee turnover and attrition. Employee turnover causes major headaches for call center...

Toll Free vs Local Numbers

Request Demo Talk to an Expert Contact Us Toll free numbers vs local numbers. We've noticed plenty of confusion about the differences between the two....

Most Effective Call Center Bonus Structures

Looking to create a call center bonus structure? In this guide, we’ll go over all you need to know in order to have an effective...

Your Most Important Call Center Coaching Tools

Training your call center agents is half the battle, the other half is making sure that information learned in training is actually being used by...

Best Call Center Performance Games

Looking for call center gamification ideas? Keeping your call center agents productive means keeping them satisfied and appreciated, and games with rewards are a great...

How to Motivate Call Center Agents

Looking for the best ways to motivate call center agents? As a call center manager, it’s your job to make sure that your agents stay...

How To Reduce Call Center Turnover

Employee turnover is a problem, and not many people take the steps to help lower it. Call center agent turnover rates are off the charts...

How to Handle Angry Customers on the Phone

Call center jobs are already stressful, and dealing with frustrated customers doesn't make your job any easier. In fact, handling difficult customers over the phone...

Call Center Training Best Practices

Call center agent training is one of the most researched topics when it comes to customer experience. However, managers still have huge problems identifying the...

7 Qualities of a Successful Call Center Agent

Whether you want to become the best call center agent you can be, or you want to make a new hire based on the top...

How to Manage Remote Call Center Agents

Looking to learn how to effective manage remote call center agents? Today's virtual call center solutions allow for more flexibility than ever, especially when it...

Best Call Management Software (2019)

Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those...