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6 Ways to Strengthen Business Communication Security in 2021

How can I secure my VoIP system? What are my call center's internal and external threats? How can we better protect our customer's personally identifiable...

Integrating Messaging & Live Chat Software into Your Customer Communications Strategy

Customers expect a lot from your brand, and they want to be able to reach you from anywhere - on any platform. Eighty percent of...

BCP: Prepping Your Call Center for the Unexpected

What every business needs is a robust and detailed continuity plan to help with disaster recovery. Operational downtime - no matter how short - can...

CEO Message: A Look Back at 2020

Dear Valued Customers, Oh, what a year 2020 has been.  First and foremost, thank you to all of our customers, vendors, and employees who’ve helped...

Pandemic Impact: 5 Use-Cases for Virtual Numbers

Businesses use virtual numbers to handle a wide range of needs to strengthen their inbound and outbound strategies. These telephone numbers use VoIP technology and...

AVOXI’s 2020 Contact Center Software Product Highlights

Twenty-twenty has been an unpredictable year, to say the least. Despite the business disruptions caused by the pandemic, your customers are still expecting an exceptional...

Q&A with AVOXI CRO: Leveraging Contact Center Software for Inbound Workflow Automation

Inbound sales teams go through an extensive process to convert leads into customers. Sales reps have a series of touchpoints to hit on before a...

Leave On-Hold Behind: The Benefits of Queue Callback

When customers have questions, they don’t want to hear “We’re sorry, but all agents are currently assisting other customers.” playing through the IVR. Nobody enjoys...

AVOXI Hits the Mark Where Others Fall Short

The Challenge Kenneth Copeland Ministries Colombia found themselves relying on a contact center solution that was no longer fitting their business needs in the LATAM...

AVOXI Named 2020’s Best and Brightest Companies to Work For in the Nation

Atlanta, GA - September 25, 2020 -- The National Association of Business Resources has announced the Summer 2020 winners of its 10th annual Best and...

The Call Center Manager’s Guide to Service Level Agreements

Measuring the Service Level (SL) of your organization can help you make informed decisions regarding your workforce and the company. Call center managers lean on...

Tech Tips: Improving Internet Connection Issues of WFH Agents

2020 sure has turned the world upside down for people and organizations worldwide. The coronavirus pandemic has sent hundreds-of-thousands of businesses into a tizzy, shifting...

Virtual Call Center Benefits to Accelerate Your Business

The expectations of your frontline agents are pretty high, right? You want your agents to wow their prospects and customers with quick-thinking and accurate responses,...

Tips & Tricks for Mastering AVOXI’s Contact Center Software

One of the unique connections between our contact center technology and our business is the fact that we use our own product to run our...

Call Center Software + CRM Integration: The Lifeline for Improved Productivity and Customer Satisfaction

Customers today expect a highly personalized experience when they interact with your business, and they want to get answers to their questions quickly. Are your...

5 Best Practices for Call Monitoring

Elevating the customer experience is a huge responsibility for the call center manager. How your customers feel after talking with agents could influence their decision...

6 Tricks for Reducing Abandoned Calls in Your Call Center

Oh, no! Another caller just dropped off. Call abandonment is the bane of existence for those who manage call centers and yet, it happens more...

AVOXI’s Commitment to You During COVID-19

Like many of you, we have spent the past few weeks educating ourselves on the coronavirus (COVID-19) and the impact it is having across the...

CEO Message: Closing Out 2019 With a Bang and Coming In Hot to 2020!

2019 was a record-breaking year here at AVOXI and I'm proud to say this is just the beginning. This year we got closer to what...

VirtualPhone Review and Alternatives

Looking for your next virtual phone number provider? If you are, you may have heard of VirtualPhone.com, a virtual phone number provider. At AVOXI, we...

United World Telecom Review and Pricing

If you're in the middle of searching for your next business phone number provider, you may have come across United World Telecom. If you're looking...