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Coffee with AVOXI: Meet Katy!

Coffee with AVOXI: Meet Katy!

Get to know our team over coffee with AVOXI! Our QA Engineer, Katy, addresses life in the tech community, office dynamics, and what she's up...
European Union’s GDPR – What It Means For Your Business

European Union’s GDPR – What It Means For Your Business

As most of you already know the EU’s primary personal data law, the Data Protection Directive 95/46/ec was replaced by the General Data Protection Regulation...
Best Australia Virtual Number Providers in 2019

Best Australia Virtual Number Providers in 2019

To establish a business presence in Australia, you’ll need an Australia virtual number. Searching for the best Australian virtual numbers can be complicated, so we...
The Inside Story on Customer Experience Keys to Success from Annette Franz

The Inside Story on Customer Experience Keys to Success from Annette Franz

On the road to delivering an optimal customer experience for their outside customers, many Business-to-Business (B2B) companies overlook the crucial role their employees play in...
How To Buy Custom Business Phone Numbers in 2019

How To Buy Custom Business Phone Numbers in 2019

Many companies choose to buy custom business phone numbers because a memorable business number improves brand recognition and credibility. If you aren’t sure how to get a...
Ben Motteram on How to Measure Customer Experience: Advice from the Front Lines

Ben Motteram on How to Measure Customer Experience: Advice from the Front Lines

With a wide array of client engagements and an extensive background in telecom and IT industries, Customer Experience Expert Ben Motteram excels at measuring the...
“Become A Rockstar” James Dodkins

“Become A Rockstar” James Dodkins

Speaking with former SpeedTheory heavy metal band guitarist turned renowned customer service trainer James Dodkins is not unlike attending a rock concert. Same energy. Same...
“Customer What?” Looking Ahead with Ian Golding

“Customer What?” Looking Ahead with Ian Golding

“Now, more than ever, should be a wonderful time to be a customer”, says Ian Golding, author of Customer What? a refreshing and practical guide...
Mike Aoki – “I’ve Been In Your Shoes.”

Mike Aoki – “I’ve Been In Your Shoes.”

Mike Aoki knows his way around a contact center. In the early 1990’s, he handled 50,000+ calls as a Bell Mobility customer service agent; later...
Employee Wellness in Your Contact Center

Employee Wellness in Your Contact Center

"With a decade of customer service experience under my belt...I've experienced first hand how not taking care of yourself while busy at work can lead to flat...
CEO’s Message – 2018 Fourth Quarter Update

CEO’s Message – 2018 Fourth Quarter Update

A Special Hello to Our Loyal Customers Thanks once again for your continued business and your encouragement to do more and go further. Much has...
South Africa SIP Virtual Number Guide

South Africa SIP Virtual Number Guide

  SIP virtual numbers continue to grow in popularity with South African-based businesses and contact centers. With the deployment high-speed fiber optic infrastructure, a SIP...
Inspiring Market Influencer Sean B. Hawkins

Inspiring Market Influencer Sean B. Hawkins

“Amazing service begins with engaged leaders,” writes Sean B. Hawkins, in a recent Call Center Weekly article. Hawkins should know. An International Customer Management Institute...
Roy Atkinson – Customer Service In The Digital Age

Roy Atkinson – Customer Service In The Digital Age

  Roy Atkinson makes any short list of leading service and support industry influencers. His specialty is exploring the connection between customer service and technology,...
Michael Pace on Revolutionizing the Customers Experience

Michael Pace on Revolutionizing the Customers Experience

Michael Pace, an Incoming Call Management Institute (ICMI) leader, is passionate about helping companies create customer service environments, journeys, and actions that help make their...
Virtual Phone Numbers – Give Your Business a Competitive Edge

Virtual Phone Numbers – Give Your Business a Competitive Edge

  Whether you're an entrepreneur,  small business owner or an enterprise-level company, your business number is an indispensable asset to your success.  As technology continues...
Shep Hyken on Customer Service: 4 Trends Your Business Can’t Ignore

Shep Hyken on Customer Service: 4 Trends Your Business Can’t Ignore

In the world of customer service, says bestselling customer service author and acclaimed speaker Shep Hyken, only one statistic matters: Does the customer come back....
International vs Domestic Toll Free Numbers

International vs Domestic Toll Free Numbers

  As the top provider of international and domestic toll free numbers worldwide, customers often ask us about the differences between these two types of...
Marketing Strategies for Contact Centers

Marketing Strategies for Contact Centers

Request Demo Talk to a Specialist Contact Us The digital age has transformed the way businesses view their marketing strategies.  Although inbound marketing continues to...
Toll Free vs Local Numbers | Your DID Toll Free Number Guide

Toll Free vs Local Numbers | Your DID Toll Free Number Guide

  Toll vs toll free numbers vs local numbers. We've noticed plenty of confusion about these terms on the web. Luckily, this article will make...
0800 Number Price Guide

0800 Number Price Guide

  For over 18 years, AVOXI has helped companies around the world get the best 0800 number pricing where they may need service. Find the...