AVOXI Blog

Your source for the latest cloud communications news.

stripes-long
All
  • All
  • Business Continuity
  • Cloud Communication Providers
  • Company News
  • Contact Center
  • Customer Stories
  • Data & Trends
  • Team Empowerment
  • Virtual Numbers

Leave On-Hold Behind: The Benefits of Queue Callback

When customers have questions, they don’t want to hear “We’re sorry, but all agents are currently assisting other customers.” playing through the IVR. Nobody enjoys...

AVOXI Hits the Mark Where Others Fall Short

The Challenge Kenneth Copeland Ministries Colombia found themselves relying on a contact center solution that was no longer fitting their business needs in the LATAM...

AVOXI Named 2020’s Best and Brightest Companies to Work For in the Nation

Atlanta, GA - September 25, 2020 -- The National Association of Business Resources has announced the Summer 2020 winners of its 10th annual Best and...

The Call Center Manager’s Guide to Service Level Agreements

Measuring the Service Level (SL) of your organization can help you make informed decisions regarding your workforce and the company. Call center managers lean on...

Tech Tips: Improving Internet Connection Issues of WFH Agents

2020 sure has turned the world upside down for people and organizations worldwide. The coronavirus pandemic has sent hundreds-of-thousands of businesses into a tizzy, shifting...

Virtual Call Center Benefits to Accelerate Your Business

The expectations of your frontline agents are pretty high, right? You want your agents to wow their prospects and customers with quick-thinking and accurate responses,...

Tips & Tricks for Mastering AVOXI’s Contact Center Software

One of the unique connections between our contact center technology and our business is the fact that we use our own product to run our...

Call Center Software + CRM Integration: The Lifeline for Improved Productivity and Customer Satisfaction

Customers today expect a highly personalized experience when they interact with your business, and they want to get answers to their questions quickly. Are your...

5 Best Practices for Call Monitoring

Elevating the customer experience is a huge responsibility for the call center manager. How your customers feel after talking with agents could influence their decision...

6 Tricks for Reducing Abandoned Calls in Your Call Center

Oh, no! Another caller just dropped off. Call abandonment is the bane of existence for those who manage call centers and yet, it happens more...

AVOXI’s Commitment to You During COVID-19

Like many of you, we have spent the past few weeks educating ourselves on the coronavirus (COVID-19) and the impact it is having across the...

CEO Message: Closing Out 2019 With a Bang and Coming In Hot to 2020!

2019 was a record-breaking year here at AVOXI and I'm proud to say this is just the beginning. This year we got closer to what...

VirtualPhone Review and Alternatives

Looking for your next virtual phone number provider? If you are, you may have heard of VirtualPhone.com, a virtual phone number provider. At AVOXI, we...

United World Telecom Review and Pricing

If you're in the middle of searching for your next business phone number provider, you may have come across United World Telecom. If you're looking...

CallHippo vs. Grasshopper

If you’re looking for a CallHippo vs. Grasshopper comparison, you’ve come to the right place. Since you found this post, we figure you might be...

Grasshopper vs. MightyCall

Looking for a Grasshopper vs. MightyCall comparison? Since you've found this post, we assume that you might be deciding between either Grasshopper and MightyCall as...

Nextiva Review and Top Competitors

If you're in the market for a business phone system or cloud call center software, there's a pretty good chance you've stumbled upon Nextiva. Nextiva...

Best USA Virtual Phone Number Providers

So you’re looking for a great USA virtual phone number provider for your business. Since you found this post, you probably already have an idea...

SimpleTexting Review

Ever since adding business texting to our growing list of product features, we get plenty of questions about text message marketing solutions. No single SMS...

Best MightyCall Alternatives in 2019

If you're in the market for a great VoIP phone service or simply a virtual phone number, there is a good chance you've heard of...

Grasshopper vs. eVoice

If you're searching for business phone numbers or virtual phone systems, there's a good change you've come across Grasshopper and eVoice. As confident as we...