AVOXI Blog

AVOXI Blog

Your source for the latest cloud communications news.

All
  • All
  • Business Continuity
  • Cloud Communication Providers
  • Company News
  • Contact Center
  • Customer Stories
  • Data & Trends
  • SIP Trunking
  • Team Empowerment
  • Virtual Numbers

The Ultimate Guide to Creating a Travel & Tourism Marketing Strategy

The Ultimate Guide to Creating a Travel & Tourism Marketing Strategy Creating a marketing strategy for your travel and tourism...

Compare the Best UK Virtual Toll Free Providers (2022)

Best UK Virtual Freephone & Toll Free Providers (2022) AVOXI compares the best freephone providers in the United Kingdom by...

2022 Business Communication Trends – Recent Trends in Business Communications – UCaaS Trends, API Trends, VoIP Security Trends, 5G Trends, Contact Center AI Trends

Recent Trends in Business Communication New & Emerging Business Communication Trends for 2022 Expert insight into what to expect for...

The Role of IVR in Travel & Hospitality

The Role of IVR in Travel & Hospitality Modern day travel and hospitality businesses require a reliable IVR system to...

The Enterprise Guide to Interactive Voice Response (IVR) Software

The Enterprise Guide to Interactive Voice Response (IVR) Software Modern day businesses require a reliable IVR system to succeed. When...

31 Must-Know VoIP Statistics for 2022

31 Must-Know VoIP Statistics for 2022 A whole lot of change is happening in the VoIP space. Is your business...

2021 Roadmap Recap: AVOXI’s Biggest Releases of the Year

2021 Roadmap Recap: AVOXI's Biggest Releases of the Year What a year it's been! AVOXI launched several integrated features into...

36 Call Center Statistics to Know Heading into 2022

36 Call Center Statistics to Know Heading into 2022 There's a whole lot of change happening in the contact center...

2021 SIP Trunk Price Guide: Rate Comparisons & Cost Reduction Tips

2021 SIP Trunk Pricing Guide: Rate Comparisons & Cost Reduction Tips Telecom is rarely simple, and SIP trunk pricing is...

How to Boost Sales & Customer Experience with Call Monitoring

How to Boost Sales & Customer Experience with Call Monitoring Successful organizations lean on call monitoring software to support their...

The Six-Step Framework For Successfully Expanding Your Technology Offering in a New Country

The Six-Step Framework For Successfully Expanding Your Technology Offering in a New Country Looking to expand your tech offering globally?...

Everything You Need to Know About a Customer Satisfaction (CSAT) Score

Everything You Need to Know About a Customer Satisfaction (CSAT) Score Giving your customers an excellent experience can do a...

Microsoft Teams Direct Routing vs Calling Plans (2021 Comparison)

Microsoft Teams Calling Plan vs Direct Routing (2021) Microsoft Teams exploded in popularity as a phone system platform last year,...

Retail Tips & Tricks for the 2021 Holiday Season

Retail Tips & Tricks for the 2021 Holiday Season Customers are checking off their gift lists earlier (and spending more!)...

9 Ways to Improve CSAT in Your BPO Call Center

9 Ways to Improve CSAT in Your BPO Call Center Providing your clients' callers a great interaction every time can...

11 Benefits of Moving Your Hotel Phone System to the Cloud

11 Benefits of Moving Your Hotel Phone System to the Cloud Customers have a lot of hotels to choose from...

Your (Free) Guide to Voice Termination in 2021

Your (Free) Guide to Voice Termination in 2021 Modern business communications require dedicated voice services, and sometimes dedicated voice means...

How Local Presence Dialing Affects Global Answer Rates (2021 Data)

How Local Presence Dialing & Caller ID Affect Global Answer Rates (2021 Data) Modern day business communications require a local...

5 Tips for Accelerating Your Remote Call Center Agent Performance

5 Tips for Accelerating Your Remote Call Center Agent Performance Remote work is thriving and becoming increasingly popular for call...

Crucial Call Center Metrics & KPI Benchmarks to Track

Crucial Call Center Metrics & KPI Benchmarks to Track Do you want to improve your call center's agent productivity, customer...

9 Signs Your Business Phone System Needs an Upgrade

9 Signs Your Phone System Needs an Upgrade No business wants to miss customer calls, waste employee time, or overspend...