Microsoft Teams

Award-Winning Global Voice for Microsoft Teams

Microsoft Teams
Direct Routing

  • Microsoft's #1 Voice Integration for International Calling

    Industry-leading voice quality delivered over tier 1 VoIP networks.

  • Assign Phone Numbers from 150+ Countries

    Manage toll-free, non-geographic, mobile and local virtual numbers in 150+ countries - including 100 regions not covered in Calling Plans.

  • Teams-Certified SBC with Dedicated Configuration

    Your Direct Routing solution includes our Microsoft-approved SBC solution, configured with our dedicated telephony team.

  • Select Outbound Caller ID in 90+ Countries

    Improve outbound answer rates with calls made via Teams by presenting a local caller ID

MS Teams Loop

Teams Direct Routing with Microsoft-Certified SBC Solution

Direct Routing provides enhanced voice services for your Teams phone system compared to Microsoft Calling Plans. With industry-leading call quality, phone number coverage in 150+ countries, and 24/7/365 live support, AVOXI is the top Direct Routing provider for international calling in Teams.

AVOXI's Direct Routing as a Service includes our Microsoft-certified SBC solution and dedicated implementation with our experts. Whether you already have an SBC device or opt for our hosted solution, our experts are with you every step of the way. 

MS Teams Routing Diagram_for-Web

Exceptional Global Voice Starts with Direct Routing

Don’t settle for the limited coverage, even more limited voice features, or overpriced call rates that come with Microsoft Calling Plans. Direct routing connects your Teams phone system with AVOXI’s world-class voice network. Assign virtual phone numbers in Teams from 150+ countries instead of a few dozen. Expand your outbound caller ID coverage to 90+ countries, including hard-to-get countries throughout APAC, EMEA, and South America.

Try Microsoft's top voice integration with no setup fees or minimum contracts. Just exceptional voice service with 24/7/365 dedicated support.

Assign Virtual Phone Numbers from 150+ Countries in MS Teams

Calling Plans only include limited phone number options in 33 countries. Direct routing with AVOXI let's you assign toll free, non-geographic, and local numbers from 150+ countries in MS Teams.


Tap into new markets

When you need numbers, provision them instantly. Our voice APIs provide users access to virtual numbers and PSTN replacement without ever having to change platforms.

Unmatched Global Voice Network for International Calling in Teams

Microsoft Teams customers can benefit from AVOXI’s established network of in-country local carriers to ensure redundant and high quality voice call routing. AVOXI’s long tenure of relationships with carriers in local markets means you are getting the best possible rates. Our proactive support team monitors voice connectivity and is here to support you 24/7/365.

universal international freephone number provider

Common Questions about Direct Routing for Microsoft Teams

Customers will need a voice-enabled Teams license for users to make and receive phone calls through Direct Routing.

An AVOXI license is not required to connect with Microsoft Teams. Simply purchase a virtual number from AVOXI and integrate it into your Certified Microsoft SBC (Session Border Controller) via our online platform.

Configuration of Direct Routing are program-managed by the AVOXI implementation team to ensure a smooth experience for clients. Most successful configurations take between 24-48 hours to complete once scheduled with our team.

Yes. AVOXI offers two-way voice services across an expanding list of countries around the world. Some countries are local caller ID capable for in-country services and others are appropriate for international caller ID service.

AVOXI manages redundant cloud-based infrastructure to directly and securely connect to Microsoft Teams through our certified SBC. AVOXI also offers SIP Connect for MS Teams for those businesses with their own SBC.

Summarized steps:

  1. Create and verify domain.
  2. Create PSTN usage in MS Teams tenant.
  3. Create voice routes in Team tenant.
  4. Create voice routing policy in Teams tenant.
  5. Add SBC to your Teams tenant.
  6. Add and assign virtual phone numbers in MS Teams.
  7. Create custom caller ID policy in Teams.
  8. Configure dynamic caller ID in Teams.

Our direct routing configuration guide covers each step in detail.