Modernize Your Communications – All Within One Platform
When every conversation matters, you need a reliable global communications platform that can keep up and scale as you grow. AVOXI helps you deliver streamlined, personalized conversations that keep your shoppers coming back for more.
With voice, messaging and contact center – all within one platform – leading retail and ecommerce brands are able to better connect with their customers, regardless of where they’re located. From local dialing to increase customer engagement, intelligent routing to connect your shoppers to the right representative and SMS messaging to meet your customers where they’re at, AVOXI makes it easy to modernize your business communications.
Leading Retail and Ecommerce Brands Choose AVOXI
Seamlessly Connect with Customers Online or In-Store
The shopping experience is evolving every day. That’s why leading retail and ecommerce brands are leveraging AVOXI to deliver everything they need, in one centralized platform.
- Cloud Agility - AVOXI’s cloud-based solution makes it easy to create an omnichannel shopping experience. Remove the need for additional infrastructure and unnecessary costs by moving your communications to the cloud. In return, your store will be able to move faster and connect with more customers.
- Support Shoppers in All Markets - Deliver a world-class experience based on location, communication preferences, shopping history and more to keep customers coming back for more. Regardless if you have an established PBX, Contact Center or Unified Communications provider, AVOXI’s platform makes it easy to tap into a robust inventory of hard-to-get international numbers and benefit from superior call quality and connectivity.
Looking to get more of your calls answered? See how AVOXI TrueLocal is giving retailers guaranteed caller ID to support their inbound and outbound numbers.
Deliver a Personalized Shopping Experience
Drive more purchases and increase brand loyalty by delivering a personalized shopping experience for your customers. Retail and ecommerce brands leverage AVOXI’s communications platform to seamlessly integrate the technologies that matter most to their business.
With a few clicks you’ll be able to connect your CRM, Helpdesk or Chat and allow your agents to work within one platform - equipping them with everything they need to know about your customers before they even pick up the phone.
- Customer Data at Your Fingertips – give your team the important information they need before picking up the phone to speak with customers. With AVOXI’s integrations, you’ll see important shopper details directly on your web phone prior to answering. See all of our integrations.
- Automate Workflows & Dedicate More Time to Your Customers – Your team’s time is best served with your customers, not manually logging calls or pulling reports. Our platform makes it easy to connect essential technologies, automating tedious processes and increasing overall productivity across your call center.
"The Service that this products supplies is unbeatable. I would highly recommend this product to any family or friends.
- Mattress Superstore
Never Miss a Call with AVOXI
Today’s retail environment is competitive. Chances are if you miss a call, your customers are going elsewhere. From intelligent routing to call queueing AVOXI helps you safeguard your communications to ensure your shoppers are efficiently getting routed to the right person, every time.
- Meet Them Where They Are - From phone orders to in-person pickups, AVOXI helps you meet your customers where they need you. Leverage our reliable business voice or SMS messaging to connect with shoppers based on their preferences, regardless of where they’re located.
- Intelligent IVR – Your customers are only a credit card and a few swipes away from a purchase. That’s why it’s critical to make sure they get to the right person at the right time. With our hosted IVR you’ll be able to optimize your team’s time, reduce your business costs and improve overall satisfaction rates. Learn more.