Freshdesk Contact Center Software Integration

Set up an integrated Freshdesk contact center to drive better agent-customer conversations while simplifying your work. Implement your Freshdesk call center software in minutes and enjoy a free 30-day trial.

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Freshdesk Contact Center Integration

Streamline your customer conversations by allowing your support teams to pair AVOXI's contact center solution with industry-leading support platform, Freshdesk. Our latest help desk integration allows you to automate repetitive tasks to save time, increase agent visibility across customer data points to better tailor customer conversations, and best of all - you can be connected in minutes!

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Improve Collaboration to Resolve Issues Faster

Important details about agent conversations as well as a link to the call recording are included on every ticket so you can easily access and review first-hand details related to the customer call, and share with other members of your team.

Freshdesk CTI Drives Better Customer Experiences

Once a call is completed, AVOXI will automatically log your agent activity into Freshdesk, avoiding data entry mistakes and allowing the team to spend more of their time on what's most important - your customer.

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Get Complete Customer Profiles on Every Call

Automatically display important caller details from Freshdesk to your AVOXI webphone for calls with a matching Freshdesk caller-id. Customize layouts to display the details that are most relevant for your team.

Implement a Freshdesk Cloud Call Center in a Few Clicks

With AVOXI, you can implement a Freshdesk cloud call center integration in a matter of minutes:

  • Implement your Freshdesk call center software in a few clicks
  • No coding, no developers, and no professional services needed
  • No setup fees and no minimum contracts required
  • Save 20% or more with an annual license plan
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"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Freshdesk Call Center Software Pricing

*Call Recording & BYOC may incur additional usage charges.

Common Questions About Freshdesk CTI

Does automatic call logging in Freshdesk work for inbound and outbound calls?

Yes, AVOXI's Freshdesk CTI allows you to toggle automatic call logging on or off for both inbound and outbound calls.

Can I listen to call recordings in Freshdesk?

When AVOXI automatically logs calls in Freshdesk, the call log includes a link to the call recording for easy access. 

How long will it take to implement my Freshdesk CTI?

The Freshdesk VoIP integration has already been built in AVOXI, which means you can implement this integration within a few minutes of logging into the AVOXI platform. 

Get the Most Out of Your Freshdesk Telephony Integration

In addition to Freshdesk call center software integrations, popular VoIP telephony solutions from AVOXI include...

integrations

Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.

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Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Try Your Freshdesk Call Center Integration for Free!

Schedule a demo or a free trial of AVOXI to see what Freshdesk CTI can do for you!