Help Scout

Enterprise-Ready Voice for Help Scout Contact Center

Drive better conversations by pairing AVOXI’s global voice coverage with Help Scout. Simplify your workflow by automating call logging and ticket creation in minutes to better tailor every customer interaction.

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Help Desk Integration

Why Connect AVOXI to Help Scout?

Manage every customer conversation from a single platform by pairing AVOXI with Help Scout. Eliminate tedious manual call logging and gain instant visibility into customer profiles to better tailor every interaction. Save time, increase productivity, and get started in minutes.

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A More Intelligent Help Desk Integration

Stop toggling between screens. AVOXI’s integration automatically displays Help Scout contact details and caller ID directly in your webphone. Customize your layout to show the data most relevant to your team, ensuring every support call is personalized and efficient.

The AVOXI Advantage

A Smarter Way to Use Help Scout

Boost customer satisfaction with real-time caller context, shared insights, and 1-click setup.

Customer Context

Insights at Your Fingertips

Stop toggling platforms. Automatically display Help Scout contact details in your AVOXI webphone. Provide faster solutions by having caller context available the moment you answer.

Team Collaboration

Resolve Issues Faster

Sync call details and recording links directly to every ticket. Give your team first-hand context to review and share insights, ensuring faster customer resolutions.

Easy Setup

Deploy in Just a Few Clicks

Implement your Help Scout call center in minutes with no coding or setup fees. Enjoy a simple, scalable integration designed to reduce resolution times and increase productivity.

Common Questions About Help Scout CTI

Does automatic call logging in Help Scout work for inbound and outbound calls?

Yes, AVOXI's Help Scout CTI allows you to toggle automatic call logging on or off for both inbound and outbound calls

Can I listen to call recordings in Help Scout?

When AVOXI automatically logs calls in Help Scout, the call log includes a link to the call recording for easy access.

How long will it take to implement my Help Scout CTI?

The Help Scout VoIP integration has already been built in AVOXI, which means you can implement this integration within a few minutes of logging into the AVOXI platform.