Zendesk
Enterprise-Ready Voice for Zendesk
Drive better conversations by pairing AVOXI’s global voice coverage with Zendesk. Simplify your workflow by automating call logging and lead syncing in minutes to better tailor every customer interaction.
Trusted by the World’s Leading Enterprises
Support Integration
Why Connect AVOXI to Zendesk?
Optimize every experience with AVOXI’s Zendesk CTI. Benefit from automated call logging, instant screen pops, and click-to-call directly within your Zendesk Support workspace. Improve agent productivity by syncing global voice services with your existing customer profiles.
A More Intelligent Support Integration
Stop toggling between screens. AVOXI’s integration automatically displays Zendesk user profiles and caller ID directly in your webphone. Customize your layout to show the ticket history most relevant to your team, ensuring every service interaction is personalized and efficient.
The AVOXI Advantage
A Smarter Way to Use Zendesk
Drive better experiences with integrated Zendesk CTI, automated logging, and 1-click deployment.
Smart CTI Features
Insights at Your Fingertips
View contact details via screen pops as calls arrive. Boost CSAT by offering queue callbacks, ensuring your Zendesk customers never have to wait on hold for a representative.
Service Efficiency
Click-to-Call & Auto-Logging
Boost ticket resolutions with click-to-dial in Zendesk. Calls log automatically with recordings and notes, ensuring accurate tracking and eliminating tedious manual data entry.
Easy Setup
Deploy in Just a Few Clicks
Implement your Zendesk call center in minutes with no coding or setup fees. Enjoy a simple, scalable integration designed to increase CSAT and boost overall team productivity.
Common Questions About Zendesk CTI
Yes, AVOXI's Zendesk CTI allows you to toggle automatic call logging on or off for both inbound and outbound calls.
When AVOXI automatically logs calls in Zendesk, the call log includes a link to the call recording for easy access.
The Zendesk VoIP integration has already been built in AVOXI, which means you can implement this integration within a few minutes of logging into the user interface.
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