Zendesk Contact Center Integration

Integrate call center software with Zendesk to create better customer experiences while simplifying your team's workflows. Implement a VoIP integration with Zendesk and enjoy a 30-day free trial today.

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Zendesk VoIP Integration

Set up Zendesk telephony integration with AVOXI Genius to drive better agent-customer conversations. With Zendesk CTI, simplify your team's work through task automation and customer data readily available to contextualize calls. AVOXI's Zendesk contact center integration includes several Zendesk CTI features like automatic call logging, screen pop, queue callback, and more to boost ticket resolution while streamlining your work.

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A Zendesk VoIP Integration That's Flexible, Affordable, and Easy-to-Use

Our Zendesk VoIP integration is built to be flexible, affordable, and incredibly easy-to-use. Take advantage of Zendesk telephony integration features like:

  • Dial calls via softphone by clicking a phone number in Zendesk
  • Instantly add, edit, and remove agents from your Zendesk CTI
  • Boost ticket resolutions with automatic call logging to eliminate tedious work from your agents' workflows
  • Enjoy amazing global call quality at affordable rates thanks to the VoIP telephony network we've spent 20 years optimizing

Zendesk CTI Drives Better Customer Experiences

Call center telephony integration with Zendesk improves customer satisfaction scores while also making it easier to manage your agents.

  • Screen Pop: Screen pops provide contextual details associated with a contact for your inbound or outbound calls.
  • Call Recording: Get call recordings with every ticket to access and understand first-hand details related to a customer call.
  • Queue Callback: Give callers the option to receive a call back instead of waiting in a queue and watch your CSAT improve. 
  • Zendesk CTI: Your Zendesk VoIP integration includes CTI features like live call quality monitoring, call scoring, custom dispositions and advanced analytics.
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Automate Tasks in Zendesk to Save Time and Reduce Errors

Zendesk VoIP integration simplifies your team’s work so they can spend more time on ticket resolution:

  • Automated Call Logging: Kill wasted time with automatic call logging in Zendesk. Review call details, follow-up tasks, and call recordings within Zendesk.
  • Click-to-Call: Simply click a phone number in Zendesk to automatically dial outbound from the Genius softphone.
  • Better Data, No Human-Errors: Automating activities gives your agents more time to focus on the work that matters and provides more accurate call tracking and reporting.

Implement a Zendesk Telephony Integration in a Few Clicks

With AVOXI, you can implement a Zendesk contact center integration in a matter of minutes:

  • Implement your VoIP integration with Zendesk in a few clicks
  • No coding, no developers, and no professional services needed
  • No setup fees and no minimum contracts required
  • Save 20% or more with an annual license plan
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"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

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"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Zendesk Call Center Software Pricing

*Call Recording & BYOC may incur additional usage charges.

Common Questions About Zendesk CTI Integration

Does automatic call logging in Zendesk work for inbound and outbound calls?

Yes, AVOXI's Zendesk CTI allows you to toggle automatic call logging on or off for both inbound and outbound calls.

Can I listen to call recordings in Zendesk?

When Genius automatically logs calls in Zendesk, the call log includes a link to the call recording for easy access. 

How long will it take to implement my Zendesk CTI?

The Zendesk VoIP integration has already been built in AVOXI Genius, which means you can implement this integration within a few minutes of logging into Genius. 

Get the Most Out of Your Zendesk Telephony Integration

In addition to telephony integration with Zendesk, popular VoIP telephony solutions from AVOXI include...

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Virtual Call Center

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Try Your Zendesk Contact Center Integration for Free!

Schedule a demo or a free trial of AVOXI Genius to see what Zendesk CTI can do for you!