Keep your whole team informed and up to date about inbound and outbound call outcomes using the AVOXI Genius call disposition feature.
Call Outcome Software
Call dispositions are labels that describe the outcome of the call that can be used for tracking purposes. With AVOXI Genius, you'll have the ability to create call dispositions to show call results with free form text or custom presets unique to your team's needs. By tracking call outcomes, managers gain valuable insight into the success for their team's processes.
Custom Disposition Labels
Easily create multiple call outcome labels based on your company’s needs in order to store, sort and analyze customer data.
Call Outcome Notes
Record the outcome(s) of sales and customer service calls with freeform text, simple select or tree select.
Disposition Label Metrics
Organize, sort and analyze customer call data is the Genius dashboard using your custom call disposition labels.
Call Disposition Types
- Free Form Text - Allows your agents to type in whatever they’d like when closing out the call
- Simple Select - Allows your Agents to choose a disposition from preset options. Select + Add Option and label each of your options
- Tree Select - Allows your Agents to choose a disposition from preset option but also allows the ability for sub-options.
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Frequently Asked Questions
See What Call Dispositions Software Can Do for You
Enjoy a free 30 day trial of AVOXI Genius to see what features like call dispositions can do for your business or call center.
Get the Most Out of Your Call Monitoring Service
The AVOXI Genius platform comes with much more than call monitoring.
Interested in Trying Call Outcome Software for Free?
Schedule a demo to see what features like call dispositions can do for you and try AVOXI Genius for free!