Call Dispositions

Keep your whole team informed and up to date about inbound and outbound call outcomes using the AVOXI Genius call disposition feature.

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Call Outcome Software

Call dispositions are labels that describe the outcome of the call that can be used for tracking purposes. With AVOXI Genius, you'll have the ability to create call dispositions to show call results with free form text or custom presets unique to your team's needs. By tracking call outcomes, managers gain valuable insight into the success for their team's processes.

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Custom Disposition Labels

Easily create multiple call outcome labels based on your company’s needs in order to store, sort and analyze customer data.

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Call Outcome Notes

Record the outcome(s) of sales and customer service calls with freeform text, simple select or tree select.

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Disposition Label Metrics

Organize, sort and analyze customer call data is the Genius dashboard using your custom call disposition labels.

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Call Disposition Types

  • Free Form Text - Allows your agents to type in whatever they’d like when closing out the call
  • Simple Select - Allows your Agents to choose a disposition from preset options. Select + Add Option and label each of your options
  • Tree Select - Allows your Agents to choose a disposition from preset option but also allows the ability for sub-options.
argos-assistance

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."

Marco

Finance & International Network Manager

island-outpost

“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”

Suzanne

Group Reservations Manager

vee-technologies

"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Integrated With the Technologies Your Business Relies On

Bitrix
Bitrix
Diduenjoy
Diduenjoy
Freshdesk
Freshdesk
Freshsales
Freshsales
Help Scout
Help Scout
Hubspot
Hubspot
Intercom
Intercom
Microsoft Dynamics
Odoo
Odoo
Outreach
Outreach
Pipedrive
Pipedrive
Salesforce
Shopify
Shopify
SugarCRM
SugarCRM
Zendesk

Frequently Asked Questions

Is there an extra cost to use the call dispositions feature?

No. Call dispositions are included with every Genius license.

What else can AVOXI do for my business?

In addition to the best call dispositions software for business, popular services from AVOXI include web-based call center software.

See What Call Dispositions Software Can Do for You

Enjoy a free 30 day trial of AVOXI Genius to see what features like call dispositions can do for your business or call center. 

Get the Most Out of Your Call Monitoring Service

The AVOXI Genius platform comes with much more than call monitoring.

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Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.

global

Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Interested in Trying Call Outcome Software for Free?

Schedule a demo to see what features like call dispositions can do for you and try AVOXI Genius for free!