Best Call Routing Software 2022: Cloud-Based Phone Call Routing System for Business

Call Routing Software

Create seamless call flows in the cloud with the top call routing software for businesses. Upgrade your caller experience from an award-winning call routing platform today.

skills based routing

Trusted by Over 7,000 Global Companies

The Best Call Routing Software for Business

Phone call routing refers to a suite of features included in VoIP phone systems where incoming calls are automatically forwarded to a specific user, queue, virtual attendant, or voicemail based on customizable distribution rules. Call routing software for business makes it easy to tailor your caller experience around the world.

AVOXI's award-winning call management platform includes advanced call routing options, inbound & outbound voice, and a complete suite of business phone features. Powered by a world-class VoIP network, AVOXI's cloud call routing platform for business are easily set up and integrated with your existing technologies. Spend less on calls and get more in features with secure call routing for business. 

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  • Local to Global Call Routing Solutions

    Anywhere your business grows, AVOXI keeps you ready to connect. Instantly assign local, national, or toll free call routing numbers across 170+ countries.

  • All the Business Features You Need

    The AVOXI platform's call routing suite includes automatic call forwarding rules, skills-based routing, unlimited IVR menus, live monitoring and many more business phone features.  

  • Disruptive Voice Pricing

    No setup fees, no minimum contracts, and no funny business. Just exceptional call routing technology at affordable pricing. 

  • Easy-to-Integrate Technology

    Whether you're upgrading your existing setup or starting from scratch, AVOXI makes it easy to start and scale. Launch in minutes, manage all your carriers in one place, and integrate your CRM and business tools to elevate your teams today.

Ready to try the top call routing platform for free?
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The Call Routing Platform Preferred by Businesses Around the World

As someone working for a Contact Center as a Service (CCaaS) company, Avoxi has been a good partner on every stage of the project, since the initial onboarding to their support and Account Managers team. Highly recommended if you need voice solutions worldwide.

Oscar Orozco
Carrier Operations Engineer

AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.

Brad Taylor
Executive / Owner

Great DID services. Very broad coverage with instant activation for most countries we need. Sound quality is high grade and prices are fair to use.

Ami Shalmon
CEO

AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.

Vito Vicario
Software Implementation Administrator

Award-Winning Phone Call Routing Solutions

With 20 years of international communications experience we know first-hand what it takes for companies small and large to deliver exceptional customer experiences.

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2021 Voice
Excellence Award
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Contact Center
Emerging Favorite

Discover Cloud Call Routing Solutions for Any Business Need

With multiple points of presence around the globe and an established network of local carriers to reach customers in more than 170 countries,
AVOXI delivers the most expansive and reliable voice solutions on the market.

Call Routing for SMB

Complete call management system for growing businesses. 


Advanced Call Routing for Global Companies

Integrate your teams and technologies in the cloud.


Direct Routing for Teams

Hosted SBC, white glove onboarding, and dedicated voice solutions for Microsoft Teams.


Integrated Call Routing (CRM & Business Tools)

Integrate call routing with your CRM, sales enablement platform, and other business applications.


Industry-Specific Solutions

Dedicated call routing solutions for companies in healthcare, hospitality, technology, BPOs, and more. 

Call Routing Solutions for Any Business Need

With multiple points of presence around the globe and an established network of local carriers to reach customers in more than 170 countries,
AVOXI delivers the most expansive and reliable voice solutions on the market.

Call Routing for SMB

Complete call management system for growing businesses. 


Advanced Call Routing for Global Companies

Integrate your teams and technologies in the cloud.


Direct Routing for Teams

Hosted SBC, white glove onboarding, and dedicated voice solutions for Microsoft Teams.


Integrated Call Routing (CRM & Business Tools)

Integrate call routing with your CRM, sales enablement platform, and other business applications.


Industry-Specific Solutions

Dedicated call routing solutions for companies in healthcare, hospitality, technology, BPOs, and more. 

Small Business

Cloud-Based Call Management System Designed for Growing Businesses

  • Unlimited IVR / Virtual Attendant

    Stop paying add-on fees for new virtual attendants. Create unlimited IVR menus and let callers to route themselves to the right contact. 

  • Customizable Call Forwarding Rules

    Set up automatic call forwarding with time, priority, and skills-based routing. Customize ring rules and answer calls from anywhere. 

  • Complete Call Management System for Small Business

    Access advanced routing rules, historical reports, call tracking analytics, and more business features from an intuitive cloud interface. 

  • Route Calls from 170+ Countries

    Assign call forwarding rules for local, national, and toll free numbers, available across 170+ countries. 

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Multi-Office & Enterprise

Secure, High-Quality VoIP Routing Anywhere Business is Done

  • Intelligent Call Routing Across the World

    Upgrade your caller's experience with intelligent call distribution features like priority and skills-based routing rules.

  • Unified Global Phone System

    Unify your multi-office communication systems in the cloud. Manage global teams from anywhere with an internet connection.

  • Intuitive Interface for Bulk Number Management

    Easily manage bulk phone numbers and call flows from the cloud. Automate workflows with AVOXI's phone number API, VoIP integrations, and scheduled reports. 

  • Secure, World-Class VoIP Network

    With a 4.2 Global MOS score, AVOXI sets the standard for global call quality and security. Business calls routed over AVOXI's network include secure call encryption, real-time fraud-monitoring and proactive alerts triggers for abnormal traffic.

Expecting High Call Volumes?
You May Qualify for Partner Pricing!

Integrate Call Routing with Your CRM & Business Tools

No matter what your tech stack looks like, AVOXI makes integration easy. Integrate with popular CRMs like Salesforce in a few clicks - at no extra charge! Set up an integrated call routing platform from scratch or connect your existing phone system to AVOXI's enterprise voice network. Integrate with popular CRMs like Salesforce in a few clicks - at no extra charge! 

Just a Few of the PBX Solutions Where We Route Voice

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3CX

Integration-Icons-Asterisk

Asterisk

Integration-Icons-AVAYA

Avaya

Integration-Icons-Free-PBX

FreePBX

Popular Contact Centers We Integrate With

Integration-Icons-Five9

Five9

Integration-Icons-Genesys

Genesys

Integration-Icons-TalkDesk

Talkdesk

Integration-Icons-Nice-InContact

Nice inContact

Every Feature Your Business Needs for Flawless Call Management

The AVOXI platform is more than a call routing system, it's your complete business communications platform in the cloud. 

Skills-Based Routing

Intelligently route customer service calls directly to an agent best suited for the caller. Skills-based routing is a must-have feature for customer service teams. 

IVR / Auto Attendant

Route inbound callers where they want to go through automated prompts. Set up as many virtual attendant prompts and IVR menus as your call flow requires, all at no extra cost. 

Global Voice

Get amazing voice quality, secure call routing, and affordable VoIP rates worldwide with cloud-hosted voice. 

Voicemail Transcription

Voicemails for missed calls are sent directly to your email inbox and include a transcription of your messages.

Call Recording

Record calls to easily monitor call quality, customer interactions, and reference details about the conversation.

Teams Direct Routing

Upgrade your MS Team's setup with advanced call routing features. Direct Routing with AVOXI includes Microsoft-approved SBC and white glove configuration.

Number Porting

Easily port your number to the AVOXI network for free, and even get paid to transfer your number.

Call Routing Solutions Customized for Your Business

Phone Call Routing FAQs

Platform users can route inbound calls from toll free, national, and local numbers available in 170+ countries. Outbound calling is available in virtually every country. 

Phone number forwarding can be set to: 

  • Specific users
  • Call groups or queues
  • External phone numbers
  • Virtual attendants
  • Voicemail
  • VoIP / SIP address

Calls can be forwarded to multiple international locations at a time. 

Yes, phone number API allows AVOXI to integrate with virtually any CRM and business application in your tech stack. Prebuilt integrations are available for dozens of popular platforms, including: 

  • Salesforce CRM
  • Zendesk Support
  • Hubspot
  • Microsoft 365, Dynamics, and Teams
  • Zoho CRM

Yes! For guaranteed outbound caller ID, choose any number labeled "TrueLocal" in the shopping cart. TrueLocal numbers are 2-way SIP trunk numbers with local origination and termination, ensuring caller ID works as intended every time. 

Outbound caller ID may work even when using numbers not labeled TrueLocal. However, we can only guarantee proper CNAM when using TrueLocal numbers.

Yes, you can set up cloud call routing from virtually any phone system setup. 

For more information, see how to configure SIP trunks in AVOXI. Options for system-specific configuration instructions are included at the bottom, including: 

  • 3CX SIP Trunk Configuration
  • FreePBX SIP Trunk Configuration
  • Twilio SIP Trunk Configuration
  • Asterisk SIP Trunk Configuration
  • Five9 SIP Trunk Configuration
  • Talkdesk SIP Trunk Configuration
  • Genesys SIP Trunk Configuration

In addition to the best international call routing solutions for business, popular services from AVOXI include enterprise SIP trunking and cloud contact center software.

Try Our Award-Winning Call Routing Platform for Free

Look around the AVOXI platform and see what a modern phone call routing system can do.
Talk to an expert today for your free trial!