Best Call Routing Software 2022: Cloud-Based Phone Call Routing System for Business
Call Routing Software
Create seamless call flows in the cloud with the top call routing software for businesses. Upgrade your caller experience from an award-winning call routing platform today.
Trusted by Over 7,000 Global Companies
The Best Call Routing Software for Business
Phone call routing refers to a suite of features included in VoIP phone systems where incoming calls are automatically forwarded to a specific user, queue, virtual attendant, or voicemail based on customizable distribution rules. Call routing software for business makes it easy to tailor your caller experience around the world.
AVOXI's award-winning call management platform includes advanced call routing options, inbound & outbound voice, and a complete suite of business phone features. Powered by a world-class VoIP network, AVOXI's cloud call routing platform for business are easily set up and integrated with your existing technologies. Spend less on calls and get more in features with secure call routing for business.
Local to Global Call Routing Solutions
Anywhere your business grows, AVOXI keeps you ready to connect. Instantly assign local, national, or toll free call routing numbers across 170+ countries.
All the Business Features You Need
The AVOXI platform's call routing suite includes automatic call forwarding rules, skills-based routing, unlimited IVR menus, live monitoring and many more business phone features.
Disruptive Voice Pricing
No setup fees, no minimum contracts, and no funny business. Just exceptional call routing technology at affordable pricing.
Easy-to-Integrate Technology
Whether you're upgrading your existing setup or starting from scratch, AVOXI makes it easy to start and scale. Launch in minutes, manage all your carriers in one place, and integrate your CRM and business tools to elevate your teams today.
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The Call Routing Platform Preferred by Businesses Around the World
As someone working for a Contact Center as a Service (CCaaS) company, Avoxi has been a good partner on every stage of the project, since the initial onboarding to their support and Account Managers team. Highly recommended if you need voice solutions worldwide.
Oscar Orozco
Carrier Operations Engineer
AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.
Brad Taylor
Executive / Owner
Great DID services. Very broad coverage with instant activation for most countries we need. Sound quality is high grade and prices are fair to use.
Ami Shalmon
CEO
AVOXI has helped us to grow our business across the globe. As we expand into new countries, we just get a new number from AVOXI. They make it simple and cost effective. Service is amazing. We highly recommend using them.
Vito Vicario
Software Implementation Administrator
Award-Winning Phone Call Routing Solutions
With 20 years of international communications experience we know first-hand what it takes for companies small and large to deliver exceptional customer experiences.
2021 Voice
Excellence Award
Contact Center
Emerging Favorite
Discover Cloud Call Routing Solutions for Any Business Need
With multiple points of presence around the globe and an established network of local carriers to reach customers in more than 170 countries,
AVOXI delivers the most expansive and reliable voice solutions on the market.
Complete call management system for growing businesses.
Advanced Call Routing for Global Companies
Integrate your teams and technologies in the cloud.
Hosted SBC, white glove onboarding, and dedicated voice solutions for Microsoft Teams.
Integrated Call Routing (CRM & Business Tools)
Integrate call routing with your CRM, sales enablement platform, and other business applications.
Dedicated call routing solutions for companies in healthcare, hospitality, technology, BPOs, and more.
Call Routing Solutions for Any Business Need
With multiple points of presence around the globe and an established network of local carriers to reach customers in more than 170 countries,
AVOXI delivers the most expansive and reliable voice solutions on the market.
Complete call management system for growing businesses.
Advanced Call Routing for Global Companies
Integrate your teams and technologies in the cloud.
Hosted SBC, white glove onboarding, and dedicated voice solutions for Microsoft Teams.
Integrated Call Routing (CRM & Business Tools)
Integrate call routing with your CRM, sales enablement platform, and other business applications.
Dedicated call routing solutions for companies in healthcare, hospitality, technology, BPOs, and more.
Cloud-Based Call Management System Designed for Growing Businesses
Unlimited IVR / Virtual Attendant
Stop paying add-on fees for new virtual attendants. Create unlimited IVR menus and let callers to route themselves to the right contact.
Customizable Call Forwarding Rules
Set up automatic call forwarding with time, priority, and skills-based routing. Customize ring rules and answer calls from anywhere.
Complete Call Management System for Small Business
Access advanced routing rules, historical reports, call tracking analytics, and more business features from an intuitive cloud interface.
Route Calls from 170+ Countries
Assign call forwarding rules for local, national, and toll free numbers, available across 170+ countries.
Secure, High-Quality VoIP Routing Anywhere Business is Done
Intelligent Call Routing Across the World
Upgrade your caller's experience with intelligent call distribution features like priority and skills-based routing rules.
Unified Global Phone System
Unify your multi-office communication systems in the cloud. Manage global teams from anywhere with an internet connection.
Intuitive Interface for Bulk Number Management
Easily manage bulk phone numbers and call flows from the cloud. Automate workflows with AVOXI's phone number API, VoIP integrations, and scheduled reports.
Secure, World-Class VoIP Network
With a 4.2 Global MOS score, AVOXI sets the standard for global call quality and security. Business calls routed over AVOXI's network include secure call encryption, real-time fraud-monitoring and proactive alerts triggers for abnormal traffic.
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Expecting High Call Volumes? |
Integrate Call Routing with Your CRM & Business Tools
No matter what your tech stack looks like, AVOXI makes integration easy. Integrate with popular CRMs like Salesforce in a few clicks - at no extra charge! Set up an integrated call routing platform from scratch or connect your existing phone system to AVOXI's enterprise voice network. Integrate with popular CRMs like Salesforce in a few clicks - at no extra charge!
Just a Few of the PBX Solutions Where We Route Voice
Popular Contact Centers We Integrate With
Every Feature Your Business Needs for Flawless Call Management
The AVOXI platform is more than a call routing system, it's your complete business communications platform in the cloud.
RetailPhone Call Routing FAQs
Platform users can route inbound calls from toll free, national, and local numbers available in 170+ countries. Outbound calling is available in virtually every country.
Phone number forwarding can be set to:
- Specific users
- Call groups or queues
- External phone numbers
- Virtual attendants
- Voicemail
- VoIP / SIP address
Calls can be forwarded to multiple international locations at a time.
Yes, phone number API allows AVOXI to integrate with virtually any CRM and business application in your tech stack. Prebuilt integrations are available for dozens of popular platforms, including:
- Salesforce CRM
- Zendesk Support
- Hubspot
- Microsoft 365, Dynamics, and Teams
- Zoho CRM
Yes! For guaranteed outbound caller ID, choose any number labeled "TrueLocal" in the shopping cart. TrueLocal numbers are 2-way SIP trunk numbers with local origination and termination, ensuring caller ID works as intended every time.
Outbound caller ID may work even when using numbers not labeled TrueLocal. However, we can only guarantee proper CNAM when using TrueLocal numbers.
Yes, you can set up cloud call routing from virtually any phone system setup.
For more information, see how to configure SIP trunks in AVOXI. Options for system-specific configuration instructions are included at the bottom, including:
- 3CX SIP Trunk Configuration
- FreePBX SIP Trunk Configuration
- Twilio SIP Trunk Configuration
- Asterisk SIP Trunk Configuration
- Five9 SIP Trunk Configuration
- Talkdesk SIP Trunk Configuration
- Genesys SIP Trunk Configuration
In addition to the best international call routing solutions for business, popular services from AVOXI include enterprise SIP trunking and cloud contact center software.
Try Our Award-Winning Call Routing Platform for Free
Look around the AVOXI platform and see what a modern phone call routing system can do.
Talk to an expert today for your free trial!