Call Routing System

Call Routing System

AVOXI Genius is the effective and easy-to-use call routing software for business. Easily manage your call routing system from an intuitive online interface. AVOXI Genius is the call routing software built to guide the team you have today to the goals you have for the future.

Asset 14@4x


business call routing system

Call Routing Software

At AVOXI, our call routing system allows your company to manage calls from 160+ countries and distribute them to anywhere you need. Easily manage your call routing with ACD and IVR to help your callers be navigated to the best agent for their needs the first time. Take advantage of call routing capabilities like time-of-day routing, skills-based routing, and more to effectively manage your callers. Try AVOXI Genius risk-free today and see how our call routing system can improve your business communications!

Expect the Best from Your Business Call Routing Provider

AVOXI Genius is the VoIP call routing system built to simplify your work with creative features and integrations that are affordable and easy-to-use. No other call routing software provider gives you so much functionality at such an affordable price.

Automated Call Distribution

Custom Call Routing for Business

Customize your call distribution system based on skills-based, time-based, and other routing options to best serve your callers’ needs. Adding, removing, and configuring your ACD rules is easy and can be done anywhere with an internet connection.

Interactive Voice Response

Unlimited Call Routing Options

Create as many IVR menus, prompts, and scripts that you need to effectively route your customers. With AVOXI’s call routing system, and can route calls to another IVR menu, user, number, call group, queue, or your own customer service broadcasts.

Outbound Calling

Take Advantage of Outbound Calling Capabilities

Easily take calls from your browser from any location without needing physical phones. The AVOXI Genius webphone gives users the ability to login to the Genius platform and make or receive phone calls from any computer with an internet connection.

CRM Integrations

Integrate Your Call Routing System

No more switching between systems--AVOXI's call management software includes CRM integrations to streamline your workflow. Sync call details to your CRM and Helpdesk to reduce manual data entry and boost agent productivity, and provide more context for every customer call by viewing the account, lead, or contact history.

Affordable Plan Options

Reduce Your Call Routing System Costs

Our call management software starts at only $25 per month per user! Plus, you'll get call quality management features, advanced analytics, and more to improve your business’s performance.

You can also take advantage of: 

  • 30 day risk-free trial
  • No setup fees, no minimum contracts
  • Globally competitive call rates with phone numbers in 160+ countries

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."


Finance & International Network Manager


“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”


Group Reservations Manager


"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Need a Custom Business Call Routing Plan?

Interested in trying cloud-based call routing, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.


There is a reason why over 5,000 businesses worldwide trust AVOXI as their business voice and call routing system provider.

inbound call routing

Fast Implementation

We're removing the complexity from business call routing. Implement a virtual call routing system in days and start simplifying your workload right away. 

Cost Reduction

Finally, running a call routing system can both easy and affordable. Affordable license plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce business costs with AVOXI.

Dedicated Support

Every call routing software customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.

Simplified Integration

AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your virtual call routing system. Easily manage your agents, phone numbers, and metrics from one interface. 

World's Largest Coverage Area

With a VoIP number network spanning across 160 countries, no other vendor gives you reach that AVOXI does. Enjoy amazing call quality and competitive call rates no matter where you are.

Innovative Features/Roadmap

AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.

Frequently Asked Questions

How long does it take to set up my call routing software?

With AVOXI Genius, setting up your call routing software takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.

Are there physical hardware requirements to launch my call routing system?

AVOXI Genius contact center software can be used anywhere. All you need is a stable internet connection (150 kbps per call recommended) and a supported operating system (Windows 7 or later or Mac OS Yosemite 10.10 or later. No hardware needed!

Do I need an AVOXI Genius license to use your call routing system?

Call routing capabilities are included with both the purchase of a virtual number OR the purchase of an AVOXI Genius user license. The best option for your business is based upon your communication needs.

There are plenty of useful features besides call routing included with just the purchase of a virtual phone number, such as ACD, IVR, voicemail, and more. However, if you're looking for more advanced capabilities such as live call monitoring, call scoring, call queueing, and our desktop softphone, buying user licenses for AVOXI Genius will be best for your business.

Not sure what you need? Contact us today and we can recommend the best options for your business communication needs.

How long does it take to add new users or phone lines to my call routing system?

AVOXI Genius is designed to give you complete control over your call routing system. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly.

What level of support do you offer?

24/7 phone support is available to all AVOXI Genius customers. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login.

What else can AVOXI do for me?

In addition to the top call routing software for expanding companies, popular services from AVOXI include virtual phone lines from 160+ countries.

Get the Most Out of Your Call Routing System

AVOXI is more than a call routing software. Take advantage of our VoIP telephony services and computer telephony integrations to maximize your savings and performance improvements.


Contact Center Integrations

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.


Virtual Phone Numbers

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Web-Based Call Center

Improve customer service and agent productivity with AVOXI's intuitive web-based call center software.

Try the Best Cloud-Based Call Routing Software for Free

See our VoIP call routing system in action and find out just how easy managing a virtual call routing system can be.