Call Routing System
AVOXI Genius is the effective and easy-to-use call routing software for business. Easily manage your call routing system from an intuitive online interface. AVOXI Genius is the call routing software built to guide the team you have today to the goals you have for the future.
Call Routing Software
At AVOXI, our call routing system allows your company to manage calls from 160+ countries and distribute them to anywhere you need. Easily manage your call routing with ACD and IVR to help your callers be navigated to the best agent for their needs the first time. Take advantage of call routing capabilities like time-of-day routing, skills-based routing, and more to effectively manage your callers. Try AVOXI Genius risk-free today and see how our call routing system can improve your business communications!
Expect the Best from Your Business Call Routing Provider
AVOXI Genius is the VoIP call routing system built to simplify your work with creative features and integrations that are affordable and easy-to-use. No other call routing software provider gives you so much functionality at such an affordable price.
Automated Call Distribution
Custom Call Routing for Business
Customize your call distribution system based on skills-based, time-based, and other routing options to best serve your callers’ needs. Adding, removing, and configuring your ACD rules is easy and can be done anywhere with an internet connection.
Interactive Voice Response
Unlimited Call Routing Options
Create as many IVR menus, prompts, and scripts that you need to effectively route your customers. With AVOXI’s call routing system, and can route calls to another IVR menu, user, number, call group, queue, or your own customer service broadcasts.
Take Advantage of Outbound Calling Capabilities
Easily take calls from your browser from any location without needing physical phones. The AVOXI Genius webphone gives users the ability to login to the Genius platform and make or receive phone calls from any computer with an internet connection.
Integrate Your Call Routing System
No more switching between systems--AVOXI's call management software includes CRM integrations to streamline your workflow. Sync call details to your CRM and Helpdesk to reduce manual data entry and boost agent productivity, and provide more context for every customer call by viewing the account, lead, or contact history.
Affordable Plan Options
Reduce Your Call Routing System Costs
Our call management software starts at only $25 per month per user! Plus, you'll get call quality management features, advanced analytics, and more to improve your business’s performance.
You can also take advantage of:
- 30 day risk-free trial
- No setup fees, no minimum contracts
- Globally competitive call rates with phone numbers in 160+ countries
"The interface is easy to use and very user friendly, our teams required very little training to get started right away."
Finance & International Network Manager
“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”
Group Reservations Manager
"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."
Asst. Manager – IT Support
Need a Custom Business Call Routing Plan?
Interested in trying cloud-based call routing, but not sure if our platform has every feature or integration you're looking for? Speak with one of our in-house experts to request new features or a custom pricing plan.
There is a reason why over 5,000 businesses worldwide trust AVOXI as their business voice and call routing system provider.
We're removing the complexity from business call routing. Implement a virtual call routing system in days and start simplifying your workload right away.
Finally, running a call routing system can both easy and affordable. Affordable license plans, globally competitive telephony rates, and no setup fees or minimum contracts make it easy to reduce business costs with AVOXI.
Every call routing software customer gains access to 24/7 support with our in-house team of experts, as well as a dedicated account expert focused on your specific business needs.
AVOXI removes complexity from your workflows. Choose from 50+ CRM and Helpdesk tools to integrate with your virtual call routing system. Easily manage your agents, phone numbers, and metrics from one interface.
World's Largest Coverage Area
With a VoIP number network spanning across 160 countries, no other vendor gives you reach that AVOXI does. Enjoy amazing call quality and competitive call rates no matter where you are.
AVOXI is on a mission to make customer communications easy and available for small businesses, enterprises, and call centers worldwide. Our engineers are constantly rolling out new features and platform improvements.
Frequently Asked Questions
With AVOXI Genius, setting up your call routing software takes less than 1 business day. In most cases, new customers are active in just a couple of hours. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface.
AVOXI Genius contact center software can be used anywhere. All you need is a stable internet connection (150 kbps per call recommended) and a supported operating system (Windows 7 or later or Mac OS Yosemite 10.10 or later. No hardware needed!
Call routing capabilities are included with both the purchase of a virtual number OR the purchase of an AVOXI Genius user license. The best option for your business is based upon your communication needs.
There are plenty of useful features besides call routing included with just the purchase of a virtual phone number, such as ACD, IVR, voicemail, and more. However, if you're looking for more advanced capabilities such as live call monitoring, call scoring, call queueing, and our desktop softphone, buying user licenses for AVOXI Genius will be best for your business.
Not sure what you need? Contact us today and we can recommend the best options for your business communication needs.
AVOXI Genius is designed to give you complete control over your call routing system. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly.
24/7 phone support is available to all AVOXI Genius customers. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login.
In addition to the top call routing software for expanding companies, popular services from AVOXI include virtual phone lines from 160+ countries.
Get the Most Out of Your Call Routing System
AVOXI is more than a call routing software. Take advantage of our VoIP telephony services and computer telephony integrations to maximize your savings and performance improvements.
Try the Best Cloud-Based Call Routing Software for Free
See our VoIP call routing system in action and find out just how easy managing a virtual call routing system can be.