+1 800.462.8694 U.S. | +1 770.937.9735 Worldwide

Call Routing Software

The most reliable, easy-to-use, and cost-effective call routing system for business. VoIP call routing features included with the purchase of any virtual phone number. Choose your number today and try 2019's top inbound call routing platform risk-free!

Activate your virtual call routing system in just a few minutes

World's largest coverage area with inbound call routing from 160+ countries

Cloud-based call routing platform makes managing your team easier than ever

IVR, time-of-day routing, and more custom call routing rules included with any plan

Improve team performance with live monitoring, call recording, QA reports and more

Set up enhanced call routing rules like skills-based, round-robin, and queue-based routing

No setup fees. No contracts. Try our business call routing system risk-free!

business call routing system
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Try the Top Virtual Call Routing Platform for Business Risk-Free

An inbound call routing system allows your company to quickly and easily manage calls from 160+ countries and distribute them anywhere you need. Every virtual number from AVOXI includes an advanced call routing system with 20+ VoIP phone routing features like IVR, time-of-day routing, skills-based routing, and many more at no extra cost. You can also manage business features like call recording, live call monitoring, call queues, outbound dialing and so much more, all from one cloud-based call routing platform. There are no setup fees or minimum contracts, and you can earn $25 - $1,000 in credit when you transfer a business phone number to AVOXI's network. Choose your number today and try our easy, cost-effective virtual call routing system for 30 days risk-free.

Expect the Best from Your Inbound Call Routing System

IVR Routing

Easily manage your IVR routing options and help your callers navigate to the best agent for their needs the first time.

IVR Routing

Round-Robin Routing

Evenly distribute calls to your sales or support teams with round-robin routing, one of several phone routing options available.

Round-Robin Routing

Live Call Monitoring

Listen to your agent and customer interactions for training purposes and ensure quality standards are met.

Call Recording

The AVOXI Genius User Interface makes it easy to store and manage your contact center's call recordings.

Queue-Based Routing

Set up unlimited call queues and customize your queue-based routing options, ring rules, custom greetings and more.

Queue-Based Routing

Skills-Based Routing

Segment your agents based on a range of attributes and connect your callers to the best agent for their needs every time.

Skills-Based Routing

Call Barge / Whisper

Offer helpful advice to your agents during calls without alerting the customer with call whisper or take over with call barge.

WebRTC Softphone

Enjoy superior quality voice when you upgrade your existing hard phones to the AVOXI Genius WebRTC softphone.

Automatic Call Distribution

Automatically distribute calls based on a variety of options and help callers connect to the right team member as fast as possible.

Automatic Call Distribution

Time-of-Day Routing

Automatically distribute calls based on the hour, day, or holiday schedule with time-of-day routing features.

Time-of-Day Routing

Global Voice Coverage

Instantly activate toll free and local VoIP phone numbers in 160+ countries and enjoy the most competitive rates worldwide.

Call Disposition

Track the outcomes of your calls and maintain customer information with summary notes and call disposition ratings. 

Get the Most Out of Your Cloud-Based Call Routing System

When it comes to delivering advanced features at an amazing value, no other business phone routing platform goes as far as AVOXI. Our amazingly easy-to-use, surprisingly affordable virtual call routing system includes every feature you need to improve your team's performance today. You don't need to rely on anyone else to customize your call distribution rules or configure your user profiles. AVOXI's cloud-based call routing system gives you complete control of your team's communication needs.

inbound call routing

Call Analytics

Call Hold

Custom Caller ID

Voicemail-to-Email

Custom Ring Rules

Self-Service

Custom Greetings

Call Whisper

Call Barge

Custom Call Outcomes

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 How to Set Up Call Call Routing Software

STEP 1: Choose a Virtual Phone Number

In the online shopping cart, choose a remote call routing number to manage your call flow from. After purchasing a virtual number, you will be emailed your call forwarding system's login credentials. From here, you can customize automatic call routing rules, set up IVR routing menus, activate new users and numbers instantly, and so much more. You will also receive the option to start a risk-free trial of our advanced call routing system plan, which includes queue-based routing options, advanced call analytics, live call monitoring and much more.

Note: If the email you provided is not associated with your listed business, you will still be able to log in and customize your settings. However, your number may not be activated until an AVOXI expert is able to confirm your account details (in most cases, this takes 5 minutes or less).

voip call routing
neil
Neil
Enterprise Account Executive
alvin-avoxi-specialist
Alvin
Commercial Director - APAC

STEP 2: One of Our Dedicated Experts Will Make Sure You Have Everything You Need

An AVOXI expert will reach out to ensure your call routing system is set up according to your preferences and make sure you have everything you need to manage your calls today. If you have any questions, let us know! We'll be available anytime you need help.

Ready to try out the AVOXI call routing platform?

What Customers Are Saying About AVOXI

Common Questions About Business Phone Routing

How long does it take to set up my call routing system?

With AVOXI Genius, setting up your new virtual call routing platform can be done in just a few minutes! Enhanced call routing solutions can be set up in 1 business day or less. After signup, you can instantly self-provision new users, phone numbers, and much more from your own user interface. 

Are there any physical requirements that I need before starting my trial?

As a cloud-based call routing system, the AVOXI platform can be used anywhere where you have a stable internet connection (150 kbps per simultaneous call recommended).

What level of support is included with my service?

24/7 phone support is available to all customers using the AVOXI phone routing platform. You can also access the AVOXI Genius support team via email anytime, or open support tickets from your login. 

How long does it take to add new users or virtual phone lines in AVOXI Genius?

AVOXI Genius is designed to give you complete control over your phone routing features. After signing up, you can add, edit, and remove users instantly from your own user interface. You can also activate toll free or local phone lines from 160+ countries instantly. 

Can I schedule my free trial to start at a later date?

Of course! Submit the short free trial form and you will be given the option to choose the specifications associated with your free trial of AVOXI's call routing solutions.

What else can AVOXI do for my business?

In addition to the best inbound call routing solutions for business, popular services from AVOXI include VoIP phone lines from 160+ countries. 

Have Questions for Our Call Routing Experts?

Submit the short form and an AVOXI expert will contact you shortly. Response times are usually 20 minutes or less. Ready to talk right now? Give us a call!

Call Us From...

US/Canada: 1 800 394 1980
Australia: 1 800 834558
israel virtual numbers Israel: 180 946 5062
singapore virtual numbers Singapore: 800 852 6179

south korea virtual number South Korea: 00798142030207

switzerland virtual number Switzerland: 0800 899 839

Canada flag mini Costa Rica: 800 542 5396

Germany flag mini South Africa: 080 098 1340

Canada flag mini Canada: 1 800 394 1980

japan virtual number Japan: 81 3 4579 9469

new zealand virtual number New Zealand: 0800 450 951

Germany flag mini Germany: 0800 000 0476

philippines virtual numbers Philippines: 1800 11101769

malaysia virtual number Malaysia: 1800 819 244

Hong Kong and Toll Free Numbers Hong Kong: +852 30114974

Mexico Flag Mexico: 01 800 099 1204 

spain virtual number Spain: 800 654 432

italy virtual number Italy: 800 790 731

netherlands virtual numbers Netherlands: 0800 023 4197

thailand virtual numbers Thailand: 1800 011 013

Worldwide: +1 (770) 937-9735

We Are Located in...

Atlanta, Georgia (HQ)
1000 Circle 75 Pkwy | Suite 500
Atlanta, GA 30339
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Charleston, South Carolina
656 King St
Charleston, SC 29403
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Costa Rica
Centro Comercial
Country Plaza
Local 8 Segunda Etapa
San Rafael de Escazu
San Jose, Costa Rica
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South Africa
Johannesburg Office
The Pivot, Building B, Second Floor
1 Montecasino Blvd., Fourways, Johannesburg 2055
South Africa
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Try Our Inbound Call Routing Solution Risk-Free

Start managing your business calls in minutes when you start a risk-free trial of any inbound call routing software plan.