Real-Time Analytics

Complete Visibility Into
Every Call

Quality conversation is the foundation of every business. With Call Insights, you can instantly identify and quickly resolve quality of service (QoS) issues like jitter, packet loss, and poor Mean Opinion Score (MOS) before they interfere with your operations.

user-friendly-call-quality-dashboard

User-Friendly Call Quality Dashboard

Monitor critical performance metrics for every call. Drill down into specific call details for remote teams with intuitive filtering. Access call recordings instantly to identify and address quality threats, ensuring you consistently deliver top-notch customer experiences.

Time-Saving Reports

View MOS, jitter, and packet loss from a single dashboard. Schedule reports to monitor trends or use the “Top Ten Poorest Performing” snapshot to see actionable data for numbers and users, conveniently ranked from worst to best for immediate troubleshooting.

time_saving_reports
Quick and Easy Resolutions

Quick & Easy Resolutions

Speed up time to resolution by opening cases with our 24/7/365 experts directly from your dashboard. The AVOXI platform attaches the necessary technical data to the ticket automatically, eliminating the need for extra documentation or manual legwork on your end.

The Hidden Gem of Your Customer Experience Toolkit

Gain deeper insight into your voice infrastructure to monitor and reduce downtime, lags, or jitter. By maintaining high-fidelity connections, you provide a superior customer experience that directly supports your business’s global success and reliability.

Customer Experience Toolkit

Product Tour

AVOXI Premium
Voice Platform

See how easy global voice solutions can be with our
modern cloud voice platform.

product_tour_avoxi_voice_platform
Flexible Pricing

Take Control of Your
Voice Performance

Add Call Insights to your new number with our intuitive cloud-based platform today.
With three pricing plans to choose from, it’s easy to find the Call Insights package best suited
for your company’s call volume.

Basic: $10/month

  • 1,000 calls included
  • $0.0100 / additional call
Buy Now

Standard: $100/month

  • 50,000 calls included
  • $0.0050 / additional call
Buy Now

Advanced: $500/month

  • 500,000 calls included
  • $0.0025 / additional call
Buy Now

Understanding How AVOXI Measures Call Quality

The Mean Opinion Score (MOS) is a commonly-used metric to measure the overall voice call quality for decades. A MOS score of 4.0 or higher is generally considered to be a very good quality call. If MOS is 3.5 or below, look at which of the input metrics is most impacting the score for recommendations on how to address it.

packet-cube-box_icon

What is packet loss?

Packet loss is when one or more packets of data traveling across a computer network fail to reach their destination.

Frame (1)

What is jitter?

Jitter occurs when there is variation in the delay of the delivery of packets, causing some packets to arrive out of order.