AVOXI Contact Center Pricing Calculator
Cloud Contact Center Pricing Comparisons
How Much Does Call Center Software Cost in 2022?
The average monthly cost for call center software is between $20 and $175 per user or seat. Telecom is a separate charge, though domestic calling may be included with your seats. Most vendors charge between $3 - $5 per month for numbers with an equivalent setup fee. International calling is charged per minute.
Setup fees can be as high as $2,000, but they can be waived for small and midsize teams in most cases. Professional service fees vary, but are generally 4x - 6x the cost of your setup fees.
Small businesses and teams spend represent the lower end of that range, inbound support and blended calling teams fall in the middle, while outbound dialer solutions with advanced integrations and compliance requirements make up most the options at the top of the price range.
Comparing Cloud Call Center Costs
The following table provides a quick cost comparison between popular call center softwares. You can find additional CCaaS pricing notes for each provider at the bottom of the page.
Call Center Software Cost Comparison (2022)
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| Price Rating | $$ | $$ | $ | $$$ | $$ | $$$ | $$$ | $$ |
| Starting Cost per Seat | $95 | $71 | $20 | $150 | $75 | $150 | $90 | $75 |
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| Progressive Dialer |
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Calculate Your Your Call Center Software Cost Savings
Reliable call center software doesn't have to be so expensive. Answer the following questions to the best of your ability for a more accurate cost savings forecast.
Savings forecasts are based on historical averages for customers with similar needs as your own.
8x8 Contact Contact Pricing
8x8 Contact Center comes in three pricing plans (X6, X7, and X8). 8x8’s Contact Center pricing is in line with the industry average. Their office plans are also robust compared to others, offering another affordable options for small and growing contact centers.
8x8 Pricing usually includes:
- Cost per seat
- Setup fees
- Professional services
- Telephony rates
- Premium Support
How Much Does 8x8 Cost?
8x8 Contact Center pricing starts at $85 per seat, offered in the X6 plan. Automatic dialing and quality monitoring features are included in their X8 plan, which starts at $140 per user (discounts available for large teams or long-term commitments).
Five9 Contact Contact Pricing
Five9 advertises four pricing plans on their website, starting at $149 per seat for Core. However, they make it clear that their pricing and billing terms are flexible; you can get custom quotes depending on your contact center needs.
Five9 price quotes usually include:
- Cost per concurrent user
- One-time setup fees
- Professional services
- Telephony rates
- Premium Support
How Much Does Five9 Cost?
Five9 costs between $149 and $229 per concurrent user. Large contact centers can negotiate monthly pricing down as low as $100 per user. Outbound call center software, which includes Five9’s automatic dialing features, costs between $165 and $175 per user.
Five9 charges $5 per month for DID numbers, which also include a $5 setup fee. Five9’s international voice rates are more expensive than most providers included on this list, though they are competitive in most popular regions.
While is one of the most expensive call center softwares on this list, Five9 has a reputation for great quality service for customers in the US & Canada.
RingCentral Contact Contact Pricing
RingCentral Contact Center comes in four pricing plans (Essentials, Standard, Premium, and Ultimate), but exact pricing is not published on their website. Third party research sites and comments posted in public forums suggest RingCentral Contact Center starts at $110 per user, with discounts available depending on the number of seats needed.
RingCentral pricing usually includes:
- Cost per concurrent user
- Professional services
- Telephony rates
- Premium Support
How Much Does RingCentral Contact Center Cost?
RingCentral Contact Center reportedly costs between $90 and $120 per user per month. They offer custom quotes for each new customer, so pricing can be expected to vary more than other call center softwares on this list.