Customer Success
EXPERT VOICE SUPPORT
Get Out of the
Get Out of the
“Submit a Ticket" Black Hole
We don’t just respond. We prevent. From tailored onboarding to AI-enabled monitoring, AVOXI keeps your voice working right.
Service Tiers & Programs
Customer Success and Support
Partner with a dedicated team of voice experts and get service that ensures results.
Industry-Leading Customer Support
- Expert, in-house support team exclusively focused on international voice
- Multi-channel communication options – phone,
email or private chat channels (Slack, Teams, WhatsApp, etc.) - Premium and AI-enabled support for organizations that require the highest level of service
Worldwide Regulatory Compliance
- In-market experts across all global regions to ensure compliance
- Partnerships with 100+ Tier 1 carriers to effectively navigate regulatory change
- Transparent documentation requirements, easily managed via our platform
Complete Success Management
- Onboarding program for configuration, training, and management of large projects like porting
- Pilot options to trial the AVOXI solution or new features, configured to your specifications
- Active account management with regular business reviews and weekly updates
Software-Powered Service
- Proactive Service and Number Testing that intelligently automate issue detection
- Self-serve portal to easily initiate and track
case updates
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