Featured
eBooks
2023 Global Cloud Communications Outlook
The emerging trends shaping customer experience and business growth across industries.
Webinars
Look Local, Sell Local: Increase Your Global Call Answer Rate
Gain greater visibility into the quality of every completed call with near real-time monitoring to ensure your business calls are running smoothly. On-Demand Webinar Look Local, Sell Local How to Increase Your Global Call Answer Rate Improving sales and revenue relies on customer engagement and experiences. But without an in-country presence, it might be difficult…
Blogs
Domestic Toll-Free Numbers vs International Toll-Free Numbers
Domestic Toll-Free Numbers vs International Toll-Free Numbers So, you need a way for your customers to call you- but you don’t want it to cost an arm and a leg. And you might be thinking, aren’t toll-free numbers old-fashioned in today’s digital world? The answer is, not at all! In today’s high-paced consumer world, customers…
Blogs
Best USA Virtual Phone Number Providers
Top Six USA Virtual Phone Number Providers Expanding business to the United States will require a reliable, affordable and easy-to-setup USA virtual phone number. Why? This will help your US-based customers reach your customer service teams. You can get quality phone numbers and more with a CPaaS partner. That’s us! We’re AVOXI, and we made…
Call Center Agent Scorecard Templates
Call Center Agent Scorecard Templates for Customer Service & Sales Call evaluation forms and agent scorecards are excellent examples of call monitoring tools that provide call center managers with valuable insight into their agent performance management strategies. Quality assurance (QA) and service level (SL) are vital customer service and sales metrics used by managers to…
Top Competitors of Tata Communications for Enterprise Voice
Top Competitors of Tata Communications for Enterprise Voice Your communications and connection reliability reflect upon your business as a whole. Poor voice quality has been found to lead to as much as a 27% increase in Average Handle Time (AHT) among contact center agents, which can negatively impact an enterprise business’s customer experience and revenue. …
Customer stories
Cibersys Driving Profitable Growth, Delivering More In-Demand LATAM Numbers with AVOXI Platform
Cibersys Driving Profitable Growth, Delivering More In-Demand LATAM Numbers with AVOXI Platform Cibersys has seen revenue growth through AVOXI’s Flex program. Discover their success in expanding their LATAM number inventory for their clients – all on one centralized platform. Cibersys is a multinational ICT provider serving corporations with internet, security, and cloud solutions in Latin…
Company Wellness Solutions Expands Reach, Brings Wellness Relief to More Clients with AVOXI
Company Wellness Solutions Expands Reach, Brings Wellness Relief to More Clients with AVOXI Company Wellness Solutions, a leading South Africa-based wellness and employee assistance program (EAP) provider, leans on AVOXI’s global communications platform to connect its international clientele’s staff with its network of medical professionals, legal advisors, and counselors from their call center. Establishing a…
Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform
Destinia Taps into New Markets & Strengthens Global Communications with AVOXI’s All-in-One Platform Destinia, a Spanish online travel agency, depends on AVOXI’s global communications platform to connect its travelers with reservation agents throughout their various call centers. Since 2014, Destinia has relied on AVOXI’s robust international coverage and feature-rich technology to modernize its worldwide communications…
Webinars
The Fraud-Proof Communications Toolkit
Your business’s reputation, data and ROI are all contingent on the preventative steps you take to educate your employees about cybersecurity risks. And that’s where we can help. The Fraud-Proof Communications Toolkit VIDEO 01 2022 Fraud & Security Trends Disrupting Global Communications VIDEO 02 Using Cybercriminals’ Favorite Hacking Tools to Protect Your Systems DOWNLOADABLE CHECKLIST…
Sneak Peek: Call Insights Dashboards Demo
Gain greater visibility into the quality of every completed call with near real-time monitoring to ensure your business calls are running smoothly. Sneak Peek Demo Call Insights Dashboards Watch this 4-minute video for a brief look at how leading brands like yours are easily identifying and resolving call quality issues. Want to see AVOXI in…
Webinars
Look Local, Sell Local: Increase Your Global Call Answer Rate
Gain greater visibility into the quality of every completed call with near real-time monitoring to ensure your business calls are running smoothly. On-Demand Webinar Look Local, Sell Local How to Increase Your Global Call Answer Rate Improving sales and revenue relies on customer engagement and experiences. But without an in-country presence, it might be difficult…
eBooks
eBooks
2023 Global Cloud Communications Outlook
The emerging trends shaping customer experience and business growth across industries.
Coding Beyond Tradition: Reducing Entry Barriers, Cost & App Deployment Time
It’s a lot of responsibility to manage a software stack and stay ahead of strategy when you’re having to navigate an ever-changing workforce, adapt to new IT infrastructure and telecom compliance standards. Add in a limited pool of available tech talent plus an in-house team stretched thin from a growing backlog, how do you ensure…
A New Era in Communications: Six Trends to Watch in 2022
The past two years have spurred rapid investment in improved phone systems and cloud communication technologies. 2022 is expected to be the year of accelerated scale and optimization of existing tools and processes to keep pace with the ever-growing needs of your customers and remote workforce. Are you prepared? In our latest eBook, we’re addressing…
Events
ICMI CCExpo 2022
Leave no call to chance. Customer expectations are evolving. The rise of social media, proliferating contact channels and the heightened strategic role of customer services are changing the landscape for contact centers. But understanding performance doesn’t have to be complicated. Join us at ICMI Contact Center Expo 2022 and learn how we can help you…
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BlogsBest USA Virtual Phone Number Providers
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BlogsCall Center Agent Scorecard Templates
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BlogsTop Competitors of Tata Communications for Enterprise Voice
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BlogsHow Much Does IVR Cost? -
BlogsTop Call Center Metrics & KPI Benchmarks to Track -
BlogsStrategic Framework for Creating Proper Citizen Developer Governance -
BlogsWhy International Companies Need Local Presence Dialing & Caller ID Service -
BlogsWhat Hoteliers Need to Know About PBX and SIP Trunking -
Blogs10 Reasons for Moving Your Hotel Phone System to the Cloud -
BlogsPreventing Toll Fraud from Dismantling Your VoIP Operations -
BlogsHow to Get a Global Phone Number -
BlogsDomestic Toll-Free Numbers vs International Toll-Free Numbers
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BlogsUsing Cloud Communications to Tackle eCommerce Customer Pain Points -
BlogsSIP Trunking Benefits & Advantages -
BlogsWhen to Use Webhooks vs APIs for App Data Sync