Help Scout

Help Scout Contact Center Software Integration

Set up an integrated Help Scout contact center to drive better agent-customer conversations while simplifying your work. Implement your Help Scout call center software in minutes and enjoy a free 30-day trial.


Help Scout Contact Center Integration

Your support and sales teams can now manage all of their customer conversations in a single platform by pairing AVOXI's contact center with help desk solution, Help Scout. Our latest integration enables you to remove tedious agent call logging, increase visibility into your customer profile to better tailor conversations, and best of all - it's easy to get started!


Improve Your Customer Satisfaction

Stop wasting time toggling between platforms. Automatically display detailed caller information and context from Help Scout to your AVOXI webphone for calls with a matching Help Scout contact. Make it easier to provide your customer solutions by having the caller details at your fingertips.

Elevate Team Collaboration

Call recordings are provided on every conversation so that agents managing a shared inbox can quickly access and understand first-hand details related to the customer call. When your agents are provided with the correct customer information, they can spend more time focusing on providing a personalized and top-notch customer service.


Reduce Your Resolution Time

With real-time insights you’ll be able to monitor every customer interaction directly in Help Scout. Easily build custom reports to ensure your team is running at full capacity.

Implement a Help Scout Cloud Call Center in a Few Clicks

With AVOXI, you can implement a Help Scout cloud call center integration in a matter of minutes:

  • Implement your Help Scout call center software in a few clicks
  • No coding, no developers, and no professional services needed
  • No setup fees and no minimum contracts required
  • Save 20% or more with an annual license plan

"The interface is easy to use and very user friendly, our teams required very little training to get started right away."


Finance & International Network Manager


“We like that everything is there in one simple interface - softphone, reporting, analytics. It has really been a help to our team.”


Group Reservations Manager


"As COVID hit, AVOXI helped us move our contact center agents to a WFH mode very quickly and with no impact on call quality. Thank you AVOXI and team."

Abdul Hameed

Asst. Manager – IT Support

Common Questions About Help Scout CTI

Does automatic call logging in Help Scout work for inbound and outbound calls?

Yes, AVOXI's Help Scout CTI allows you to toggle automatic call logging on or off for both inbound and outbound calls.

Can I listen to call recordings in Help Scout?

When AVOXI automatically logs calls in Help Scout, the call log includes a link to the call recording for easy access. 

How long will it take to implement my Help Scout CTI?

The Help Scout VoIP integration has already been built in AVOXI, which means you can implement this integration within a few minutes of logging into the AVOXI platform. 

Get the Most Out of Your Help Scout Telephony Integration

In addition to Help Scout call center software integrations, popular VoIP telephony solutions from AVOXI include...


Integrate Your Tools

AVOXI integrates with 50+ business tools so you can see everything happening with your customers all in one place.


Global Voice Platform

Instantly activate virtual phone numbers in 170+ countries at the most competitive rates worldwide.

actionable insights

Virtual Call Center

Improve customer service and agent productivity with AVOXI's intuitive, easy-to-use virtual call center software.

Try Your Help Scout Call Center Integration for Free!

Schedule a demo or a free trial of AVOXI to see what Help Scout CTI can do for you!