Microsoft Dynamics

Enterprise-Ready Voice for Microsoft Dynamics

Drive better conversations by pairing AVOXI’s global voice coverage with Microsoft Dynamics. Simplify your workflow by automating call logging and contact syncing in minutes to better tailor every customer interaction.

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CRM Integration

Why Connect AVOXI to Microsoft Dynamics?

Optimize every interaction with AVOXI’s Microsoft Dynamics CTI. Benefit from automated call logging, instant screen pops, and click-to-call directly within your CRM. Simplify your workflow and improve agent productivity by syncing your global voice service with your Dynamics 365 data.

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A More Intelligent CRM Integration

Stop toggling between screens. AVOXI’s integration automatically displays Microsoft Dynamics contact details and caller ID directly in your webphone. Customize your layout to show the lead data most relevant to your team, ensuring every interaction is personalized and efficient.

The AVOXI Advantage

A Smarter Way to Use Microsoft Dynamics

Drive better experiences with integrated Microsoft Dynamics CTI, automated logging, and 1-click deployment.

Smart CTI Features

Insights at Your Fingertips

View contextual contact details via screen pops as calls arrive. Boost CSAT by offering queue callbacks, ensuring your customers never have to wait on hold for a representative.

Agent Productivity

Click-to-Call & Auto-Logging

Dial any number in Dynamics with one click. Once a call ends, activity is logged automatically with recordings and notes to eliminate human error and improve your data quality.

Easy Setup

Deploy in Just a Few Clicks

Implement your Microsoft Dynamics call center in minutes with no coding or setup fees. Enjoy a simple, scalable integration designed to increase team productivity and customer satisfaction.

Common Questions About Microsoft Dynamics Integration

Does automatic call logging in Microsoft Dynamics work for inbound and outbound calls?

Yes, AVOXI's Microsoft Dynamics CRM integration allows you to toggle automatic call logging on or off for both inbound and outbound calls.

Can I listen to call recordings in Microsoft Dynamics?

Yes, AVOXI's Microsoft Dynamics CRM integration allows you to toggle automatic call logging on or off for both inbound and outbound calls.

How long will it take to implement my Microsoft Dynamics integration?

The Microsoft Dynamics CRM integration has already been built in AVOXI, which means you can implement this integration within a few minutes of logging into the AVOXI platform.